Patient reviews

Practice Plus Group is passionate about great healthcare. We’re dedicated to sharing transparent and honest patient reviews in order to continuously improve our services for patients.

From eye surgery to joint replacement – find out what people think of our surgery and treatments…

staff speaking to a patient

What our patients are saying

Mel Baddick, knee replacement patient testimonial, Plymouth hospital

Mel Baddick, knee replacement patient tells her Wellsoon patient story at Plymouth hospital

Karen Hardy knee replacement patient

Knee replacement patient, Karen, tells of her 'life-changing' experience

Knee replacement patient testimonial, Plymouth, Emma Beadman

Wellsoon knee replacement patient testimonial, Plymouth

Hip replacement patient video testimonial from Val Stones from The Great British Bake Off.

Val Stones of Great British Bake Off fame, tells of her experience as a hip replacement patient with Practice Plus Group

Knee replacement patient video testimonial from Jennie Peace.

Jennie Peace, knee patient talks about her 'great experience'

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Showing 1 to 60 of 89 items

Knee replacement, Plymouth – absolutely brilliant

Absolutely brilliant experience for my wife who recently underwent knee replacement surgery. From diagnosis to surgery and nursing care, the staff have been exceptional throughout
by Neil Palmer, Google

Ilford – best hospital I have been to

This is the best hospital l have been too. Very friendly team of staff, nothing is too much for them, very helpful before and after surgery. Everyone had a smile on their face even cleaning staff which is Very rare. Meals there are also exceptionally good, even just sandwiches were presented very well. I would definitely recommend this hospital to others, and would return there myself if ever needed.

by Shorayn Fisher, Google

Knee replacement, Plymouth – quality of care and staff exceptional

Having a recent full knee replacement, I found the facilities, quality of care and staff exceptional. They all made you feel welcome and the treatment was more than I could wish for. Even down to the staff who made you feel at home. My anxieties were soon passing. The hygiene was excellent and the food, well I may have put on a little. All very fresh and too tasty for me to refuse. I’m so glad I came here and not Nuffield or Derriford. Even had a follow up call once home to check I was OK. Excellent.

by Truadi Burgess, Google

Knee replacement, Plymouth – amazing

Just had a right knee replacement. The nurses are amazing. 20 out of 10. Everyone very helpful, patient and kind!

by Jane Phillips, Google

Knee replacement, Plymouth – brilliant

Had a knee replacement and can’t praise this place enough. Was made to feel welcome from the time I entered to the time I left. Nurses and surgeons were brilliant would certainly recommend.

by Diana Jarvis, Google

Knee replacement, Plymouth – wonderful people

Just returned home from a full knee replacement surgery done by consultant Tomasz Wudeki and his surgical team, who were all wonderful people. I would also like to thank all the other care staff, every single person that I came across were very kind and friendly, they obviously love their job. I can’t find the words to describe how grateful I am to every person at practice plus

by Dave Ackrell, Google

Hip replacement, Plymouth – excellent

My Brother, Andrew has just had a left hip replacement. From start through to the discharge I have to say has been excellent. Such a calm atmosphere, friendly and helpful staff, it makes a huge difference at a very stressful time. Our grateful thanks to everyone.

by Paul Lower, Google

Carpel tunnel surgery, Southampton – most impressive and very reassuring

I would like to express my thanks and appreciation for the recent treatment and surgery on my carpel tunnel issue. The expertise and professionalism shown by all the team in the operating theatre was most impressive and very reassuring. The nurse at my local surgery was most impressed and delighted with the quality of the stitches – I was even more delighted once the stiches had been removed. The grandchildren thought I had a caterpillar in my hand! Many thanks to all concerned.
by Geoff, Thank you card

Hip surgery, Southampton – I could not have received any better treatment ANYWHERE

Please could you convey my grateful thanks to absolutely everyone in the Orthopaedics Department. The Anaesthetist was right I didn’t feel a thing, the surgeon who carried out the procedure, brilliant. The physios, the nurses (day and night), ward attendants. I could not have received any better treatment ANYWHERE. I came out of the theatre sitting up with a big smile on my face, no pain or discomfort. The whole experience has made a massive change in my life, I am walking upright without the grimace of pain on my face. It is just a couple of weeks now and the healing is going well. I feel I have been given a new lease of life. Thank you all. (PS. Tell the lady who made me scrambled eggs and the young man who made me tea and toast, they tasted the best ever).
by Anon, Thank you emal

Knee surgery, Shepton Mallet – everyone is 110% dedicated

I would just like to say a very big thank you to everyone at Practice Plus Group Hospital, Shepton Mallet from the receptionist who welcomes you with a smile and puts you at ease, the nurses who chat to you and make you feel special before your operation letting you know you’re in very safe hands, the surgery staff and doctors who operate and care for you during the operation. The after care quality has just been excellent, a nurse called me the day after I got home to make sure I was OK and didn’t need anything, the Physio staff making sure I’m recovering well, everyone at this hospital is 110% dedicated to caring for the patient to make sure you make a full recovery as fast as possible, thank you ever so much.
by David Evans

Knee replacement, Emersons Green – excellent care throughout

I had a uni-knee replacement operation on 20th February and six weeks later I am very pleased with it. I had excellent care throughout my stay and everything matched or exceeded my expectations. Although paying for it myself was daunting I am glad I had the op and the certainty of a set fee made it less worrying. I would recommend Practice Plus at Emersons Green to anyone else who can afford not to wait for an NHS operation.
by Amanda May, Google

Cataract surgery, Ilford – very satisfied patient!

I had my 2nd cataract operation at Practice Plus Group Ilford. I had both operations at this centre.
I must report how pleased I have been with every aspect – efficient, friendly and skilled. Also, information both verbal and printed was spot on. I am a very satisfied patient!

by Mr Barry Cohen

Plymouth – wonderful care

Thank you so much for your wonderful care while I was with you. You were all so kind and gentle, patient and good-tempered. I cannot thank you enough for getting me through a difficult fortnight. There are too many to name, but I’ll never forget you. Everyone who gave me expert treatment, kind words and delicious food. Thank you.
by Pat Holness, Thank you card

Hip replacement, Plymouth – impressed with everyone and everything

I would just like to say that I was impressed with everything and everyone. From the moment I enquired about private treatment. I felt totally welcomed and put at ease by everyone with whom I came into contact. Whatever the art they played in my treatment. Practice Plus Group Hospital, Plymouth was recommended to me, as was Mr Miller. Not only will I pass on that recommendation, but I will have no hesitation in returning at some time for my second hip replacement. Thank you.
by Gillian Camp, Thank you card

Knee replacement, Ilford – first class surgeon

Had a knee operation on the 3rd May, at the Kingfisher Ward, the nurses and all staff and first class surgeon were all great made you feel very relaxed and you didn’t have to ask for anything as they were all spot on. This has to be one of the best hospitals I have been to, and the food was great. Thank you once again.

by Mark Essex, Google

Knee replacement, Ilford – the whole team were phenomenal

I had my left knee replacement done, the whole team were phenomenal, from the nurses, kitchen staff, cleaners, porters. Absolutely loved how they all come in to introduce themselves with great big smiles on their faces. My anxiety disappeared and I felt in very safe hands as soon as I got there. I’m more confident now to go back for my right knee replacement in the near future, keep up the great work everyone, once again thank you all x

by mel mehmet, Google

Knee replacement, Ilford – I couldn’t praise this unit enough

I had a full knee replacement on Tuesday and I couldn’t praise this unit enough. The nurses and catering staff were very friendly. The nurses also explained everything that was going to happen with my operation and answered any of my concerns. The doctor and anaesthetist also explained to me all about what they were going to do and checked that I was happy before they proceeded. After my operation the nurses were there to help with all my needs. This unit is covid/disease secure so no visitors are allowed but you can take in your mobile phone or tablet and the Wi-Fi is free.

by Beverly Ransom, Google

Knee replacement, Ilford – from start to finish all the team were amazing

I can honestly say from start to finish all the team were amazing. My operation had to be cancelled due to unforeseen circumstances, but the surgeon and team made sure I was dealt with the very next morning. They were caring, considerate and above all else friendly.

by Carol Borg, Google

Knee replacement, Ilford – treated me with respect and kindness

I had a knee replacement a few days ago and I cannot praise the staff here too highly. From the cleaners to the surgeons everyone treated me with respect and kindness. Every stage of my procedure was explained carefully to me and they made sure I understood it all. The lady that cooked and delivered food was a joy and the food was excellent and presented in a way that made you want to eat it. I am unable to give a name of someone who stood out as every single person was excellent. I was in over a weekend so the staff changed every day but this made no difference at all to my care. This centre should be used as an example to the rest of the NHS as to how it should be done. My sincere thanks to them all.

by Patricia Abbot, Google

Hip replacement, Ilford – superb

I’ve had three procedures here now, two hip replacements and, on 03/05, my second knee replacement operation. I cannot fault my treatment at any point during my stay. The nursing team on Kingfisher Ward, both day and night, were superb. Very professional, very respectful and had a great sense of humour which put everyone at ease. The consultant surgeon, Mr Fabula, along with his very slick team, was awesome and did an amazing job as always. After about 30-40 minutes in recovery I was back on the ward where coffee/tea and toast was provided within minutes of arriving! Surgery is rarely fun, but the Kingfisher Ward Team made me feel absolutely as best as I could under the circumstances. The following day, the Physio Team were in and quickly assessed that I could use my crutches and do stairs, so after x-rays and a quick blood test, it was back home. I would like to take this opportunity to thank the Kingfisher Ward, the Kitchen and Physio Teams for taking the best care of me during my stay, and especially to Mr Fabula, who has now done three of my four joint replacements, for carrying out another top-quality surgical procedure. Thank you all.

by Peter Kirk, Google

Gastroscopy, Shepton Mallet – 10/10 to all staff

Came in for Gastroscopy (stomach observation via camera) at the Practice Plus Group Hospital, Shepton Mallet. From the helpful smiling face at reception to being assessed by staff, and discussion in theatre, all were helpful to put my mind at rest. The dedicated staff kept me calm which really helped me. A speedy report followed 10 minutes later, while waiting in a comfy chair. It did not feel clinical at all it had that personal touch, so 10/10 to all staff.
by Mr James Champion

Cataract surgery, Rochdale – the care given was second to none

I had my cataracts removed from both eyes at Practice Plus in Rochdale, one in March 2022 and the second in April 2022. The care I was given by everyone involved, from consultant to nursing team to the patient services team was second to none. I will be forever grateful to everyone who looked after me and made my sight better than it has ever been!
by Margaret Clayton

Cataract surgery, Rochdale – delivered life changing results

This Autumn and Winter, I have had cataract surgery to both eyes carried out by the ophthalmic team at Rochdale. Friendly staff greet patients at clean, modern facilities after well-organised appointments…they run more to time than most health services and an outstanding surgical team delivered life changing results! I could not recommend this service enough.

by Iain Brew, Facebook

Hip surgery, Shepton Mallet – back walking almost five miles a day

I was amazed at both the lack of hip and knee pain and the fact that I could walk so soon after the surgery. I’m making a fantastic recovery and am back walking almost five miles a day, including steep hills, and doing the exercises advised by the physiotherapist. From my very first visit, the care and consideration I received from the staff at the hospital was wonderful. Everyone I met in every role was wholly engaged as they performed it – receptionists, cleaners, X-ray technicians, nurses, doctors and other health professionals. My experience was extremely well managed.
by Ian Keys

Hip surgery, Barlborough – I would recommend Practice Plus Group without a shadow of a doubt

I was particularly pleased with how well-mannered and attentive everyone was. I had my hip replacement operation at 11.30am and when I came out of surgery, a meal was waiting for me. I was told that if my blood test looked good and the surgeon was happy with me when he saw me at 5pm I could go home that night, and that’s what happened. It was seamless.
by Terence Watson

Portsmouth – professional and kind

To all the medical team who looked after me. Thank you all so much for our professionalism and kindness. I thought the care you gave me was faultless and you made a stressful day almost enjoyable. Many thanks again, what a team!

by Brian Wood, Thank you card

Hip surgery, Shepton Mallet – we have saved £6,500

My wife had a total hip replacement yesterday at Practice Plus Group Hospital, Shepton Mallet. They were absolutely brilliant and if like me you maybe needing surgery but on a long waiting list and considering going private, they are definitely worth getting a quote from. We have saved £6,500 by going to them and not another private hospital. Her consultation was 27th May, operation 13th June, home on 14th.
by Mr Antoniou,

Cataract surgery, Rochdale – staff efficient and reassuring

I recently had cataract surgery at Croft Shifa Health Centre, Rochdale, with Practice Plus. I found them excellent and the outcome amazing. From referral by my Optician to the procedure on my second eye it took only 10 weeks, and this was through the NHS route. I was naturally frightened but I found the staff efficient and reassuring. The procedure itself was totally painless and I was given good advice on aftercare. The difference in my vision is just amazing so I am very grateful to Practice Plus. Thank you.
by Liz W, Trust Pilot

Gallbladder surgery, Plymouth – kindness and efficiency

Thank you all so much for your kindness and efficiency, caring for me with my recent operation for gall bladder removal, I and my family so appreciate your hard work!

by Hilda Putt

Foot surgery, Plymouth – surgery has been completely transformative

Dear Mr Brown, it is almost a year since you performed surgery on my second foot. The first operation being four years prior. I just wanted to write to say a huge thank you to you and all your wonderful team. Surgery has been completely transformative. My life returned to a much healthier lifestyle, long walks, gardening without pain and so much more fun! Thank you so much.

by Anne Hobbs, Thank you card

Diagnostic MRI, Barlborough – it’s all been 10/10

I’ve never left a review in my life but feel it essential to give credit to the outstanding service & care I have received from your practice. Today I have had an MRI scan which was challenging for me as a claustrophobic but the guys who did the scan were absolutely fantastic. They put me at ease instantly & made it possible for me to go through with the scan. I can’t praise enough the care I have received from yourselves. The receptionists, the doctor, the efficiency in getting me seen promptly, it’s all been 10/10. Thankyou.

by Sally Goodrum, Google

Knee surgery, Barlborough – all staff so friendly

A lovely place had a knee replacement all staff so friendly and caring great surgeon Mr Toth thankyou for making my stay so good

by Karen Stacey, Google

Knee surgery, Barlborough – one day knee replacement

It was fantastic: it all went very well and I was delighted that I had the opportunity to have surgery and be back home the same day. Everyone feels better recovering in their own home. Having met the team, I knew they were kind, professional and supportive. I was relaxed and confident about the surgery and looking forward to being pain-free.
by Adrian Roke

Knee surgery, Plymouth – leading an active life once again

Thanks for performing total knee replacement on me. Due to your excellent skills I am improving daily and leading an active life once again!

by Chris Roberts

Hip surgery, Plymouth – at long last I am out of pain

Thank you very much for my TWO successful hip operations at long last I am out of pain and recovering well. Many thanks to you and all your staff. Best wishes.

by Brenda Sutton, Thank you card

Plymouth – thank you for taking care of me

Thank you for taking such good care of me on 23rd November and putting me at ease.

by Carol Downing, Thank you card

Cataract surgery, Gillingham – everyone very friendly

I went for my cataract assessment today and found everyone very friendly and I was put at ease about the procedure. I feel very relaxed to know that I’ll be in good hands when the time for my surgery arrives.
by Sandra Church, Google

Cataract surgery, Gillingham – made my experience worry-free

I was very nervous at the start of my visit, but was absolutely amazed at the professional and caring service. The staff were so kind and helpful to make my experience worry free. The Surgeon was excellent and gentle, and I am so glad I had my eye surgery there. 100% a perfect day. Love to you all at Practice Plus Group, Gillingham.

by Philip Bevens, Google

Gillingham – staff are so caring and compassionate

Had to attend Practice Plus today and had an amazing experience. Staff are so caring and compassionate I would recommend to anyone. This was as an NHS patient.

by Michelle Kagan, Google

Gillingham – fantastic treatment and lovely staff

Went in for an exploratory procedure on Friday. Absolutely fantastic treatment and lovely staff. The icing on the cake though was when I had a call on the Saturday morning from Barbara – one of the nurses there just to make sure I was OK. I had a few concerns and she chatted with me for 10 minutes or so and put my mind at rest! 100% recommended!

by Dave Tudor, Facebook

Cataract surgery, Gillingham – made to feel safe

My mum is 89 she was very frightened to have her cataract removed but when she got to the Gillingham practice from the start to the end she was made to feel safe with Mr R Govindan and the nurses on his team my mum is looking forward to having her other eye done

by Rosemary Jones, Google

Cataract surgery, Devizes – thank you for the great care

Thank you to all the team at Devizes for the great care they gave my dad when he came in for his cataract operation in March. The team were all very caring and efficient looking after him very well. Thanks for the many follow-up phone calls by the team making sure he was followed up by his GP on his return home. Thanks again.
by Alison Packer, Google

Devizes – very pleasant experience

Lovely people, kind and considerate to old fools such as myself (85). Very pleasant experience, considering l was petrified.

by Peter Dixon, Google

Cataract surgery, Devizes – cannot fault the care and attention

My wife recently had a cataract operation here and cannot fault the care and attention given to her by all the staff involved.

by Chris Longdon, Google

Dental surgery, Devizes – highly recommend this place

Had to have a tooth out and for someone who was terrified, everyone here made me feel more relaxed and comfortable and were excellent from start to finish with my treatment! Thank you. Highly recommend this place.

by Rachael Donaldson, Google


I can not speak more highly of the staff here. Everybody I dealt with and saw with others were incredible, be it the surgeon or bed chaperones.

by Chris Turner, Google

Best hospital I have ever been in

This is the best hospital I have ever been in. The care and efficiency were excellent. My operation was conducted by a top class surgeon and anaesthetist who made me feel relaxed and secure. The team in the Kingfisher ward were kind and professional with good bedside manners and sense of humour. There were no delays in the treatment. My stay was made as comfortable as possible and I thank everyone involved. I am now recovering well.

by Iain Robertson, Google

Portsmouth – Thanks for repairing me

Many thanks for repairing me, Mr Sadek, [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] and making me whole again. After only a week I’m almost normal and fit again. Kind regards.

by Denise Envis

Portsmouth – Caring staff

I very much appreciate the passion and attentiveness of you and your caring staff at [Practice Plus Group Surgical Centre, St Mary’s Portsmouth].

by Florence

Hernia surgery, Portsmouth – such a wonderful job

Huge thank you for taking such good care of my husband, Gary, who was in for a hernia repair at Practice Plus Group Surgical Centre, St Mary’s Portsmouth. He made a wonderfully quick recovery and didn’t even need so much as a paracetamol! Thank you everyone for doing such a wonderful job!

by Mrs Pilcher

Portsmouth – every member of staff was amazing

I attended [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] Treatment Centre on Sunday with my 7 year old daughter as she had broken her ankle and just wanted to feedback on our experience. The centre was exceptionally busy but every member of staff we encountered was amazing: positive, calm and just absolute stars! The situation could have easily felt really out of control with how busy it was but we were given regular updates to waiting times and to thank us for our patience. We were seen by a lovely woman on triage, the most smiley technician at X-ray and a doctor who took time to explain what was happening to my daughter. I just wanted to say thank you for everything you do.

by Anon

Emersons Green – excellent hospital

Excellent hospital

by Andrena Williams , Google

Emersons Green – truly wonderful

I had an op today in Emerson Green and wanted to say how well I was looked after and cared for. Truly wonderful. Thank you

by Laura Steer – Emersons Green Hospital, Twitter

Above and beyond

Big shout out to Practice Plus Group Plymouth who went above and beyond to make my day case visit today as comfortable as possible, from the day case nurses to all the theatre staff. Special mention to Carly, Cathy, Amy and Elaine(?) nothing was too much trouble!

by Sue Bentley, Twitter

Emersons Green – incredibly slick and super friendly

Despite the most huge system demand, strikes and winter pressures the NHS still carries on, so grateful to Practice Plus Group for looking after me yesterday. You were incredibly slick, super friendly and got the job done!

by Joanna Masters, Twitter

Cataract surgery – quick and well organised

The whole process was very quick and well organised from first contact to being discharged. The initial telephone contact allowed me to ask questions and be directed to the clinic which would best suit my needs. Everyone involved was very friendly and quickly put me at ease. I was always explained choices and not pressured into any response. My concerns were fully answered enabling me to feel confident to go ahead. I loved my consultants humour during the procedure keeping me involved and relaxed. My eyesight is amazing now with no need to wear glasses so I’m extremely satisfied.
by Mary Hillman, Google

Hip surgery – tremendous skill, diligence and care

Tremendous skill, diligence and care at this hospital. They deserve their reputation as one of the best facilities in the UK for hip and knee replacements.

by Ian Keys, Google

Colonoscopy, Gillingham – superb care

Attended for a colonoscopy, superb care from Siobhan the receptionist through to Kemi, the lady who carried out the procedure and everbody inbetween, such care and dedication rarely seen these days. Thanks to all, you made a daunting afternoon much, much better!!!

by Dianne Keys, Google

Cataract surgery, Gillingham – friendly, caring and professional

Attended for cataract surgery and cannot fault the care I received from every single member of staff. Following a warm and friendly welcome at reception, pre surgery checks were carried out in a friendly, caring and professional manner with everything clearly explained – this carried through to the actual procedure where theatre staff were so kind and reassuring.
by Yvonne Akrill, Google

Hernia surgery, Portsmouth – outstanding

A big thank you to Mr Sadek and his team at Practice Plus Group Surgical Centre, St Mary’s Portsmouth for the outstanding way they looked after me during my hernia surgery. Everyone was so friendly and polite and looked after me so well. Thank you all of you.

by Richard Lewis, Google

Our locations

We have 10 hospitals and surgical centres across the UK, offering various treatments and procedures.

Whether you’re an NHS-funded patient, paying for yourself or using private medical insurance, with our short waiting times, unrivalled Care Quality Commission (CQC) ratings and high levels of cleanliness and infection control, we’ll make sure you’re looked after. In fact, we were the first provider to have all services rated ‘Good’ or ‘Outstanding’ by the CQC.

By focusing on a select range of specialities, we concentrate our efforts on being the best provider of the procedures we offer. Our hospitals are centres of excellence, with consultants regularly performing extremely high volumes of the surgery they specialise in and achieving outstanding results.

As a group of specialist hospitals we only provide scheduled surgery, which means patients can feel confident that their procedure will happen as planned, without sudden cancellation because of competing priorities.