Frequently asked patient questions (FAQs)

Find the answers to your questions


Choosing a hospital can be a daunting task and we understand that you will have lots of questions. Please explore the links on this page and our patient frequently asked questions (FAQs) below which will hopefully help you to answer any questions you may have. If you still haven’t found the answers that you’re looking for, please don’t hesitate to get in touch.

You have the right to choose where to be treated and can be referred to us by asking your GP.

If your GP doesn’t include us on the list of options available to you, just tell them that you’d like to be treated by us and they can still make a referral as long as you are eligible for treatment with us – the choice is yours, and we accept referrals from any location in the UK.

Read our Access policies here.

In October 2014, the Competition and Markets Authority (the “CMA”) published the Private Healthcare Market Investigation Order 2014 (the “Order”) following its investigation into the private healthcare industry. The Order imposed requirements on private hospital operators to disclose certain information in relation to referring clinicians (as defined by the Order) for the benefit of patients. Full details about the investigation and the Order can be found on the The information provided by Practice Plus Group below is required by the Order.

Practice Plus Group private healthcare services are delivered through fee rates and packages agreed between Practice Plus Group and Medical Insurers or Private Patients. Consultants who are employed or engaged through Practice Plus Group do not levy any fees directly to Medical Insurers or Private Patients, in relation to any healthcare services provided by Practice Plus Group. No Clinicians hold practicing privileges with Practice Plus Group and thus all referrals are received directly from General Practice, Private Patients or via Medical Insurers.

Practice Plus Group does not provide any Clinicians with any Direct Incentives or any High Value Services.

In the course of providing NHS and private healthcare services Practice Plus Group does provide some or all of the following Low Value Services:

  1. General services to ensure clinical safety e.g. in house training, administrative services, insurance or indemnity cover in respect of the treatment of patients.
  2. Basic workplace amenities including refreshments, subsidised meals provided on site, parking, and stationery.
  3. General marketing services e.g. general promotional events, providing consultant biographies/directories.
  4. General corporate hospitality.

You can be referred to us if even you are already on the waiting list at another hospital, just ask your GP to redirect your referral to us.

As the champions of patient choice, we offer treatments for NHS and private patients.

If you are referred to us by your GP as an NHS patient, you do not have to pay for our services and will receive your treatment under the NHS for free as you would at your local trust hospital.

If you have been referred to us as a private or self-pay patient, we will charge for treatments. Our most up to date price list can be found here.

We are proud to offer a fully consultant-delivered service.

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