How to get referred

Having your NHS treatment with us is as easy as 1, 2, 3. Find out how you can make the first steps to getting your life back.

Consultant at Shepton Mallet

Step 1 – Speak to your GP

If you and your GP have decided that you need surgery, always remember that you have the right to choose where to receive your NHS treatment. Practice Plus Group hospitals can accept referrals from any eligible patient* in need of the treatments we offer, regardless of where you live in the UK, even if you have an existing health condition as long as it’s safe for us to treat you. Visit our Patient Choice pages for more information on your right to choose.

Talk to your GP about the options, and do some research to help you make the right choice for your needs. Consider things like how long you will have to wait for treatment at each hospital, what their clinical outcomes and infection rates are like and how the Care Quality Commission has rated the service.

If you have already been referred somewhere, but change your mind about where you’d like to go, you can still exercise your right to choose. Just tell your GP that you would like a new referral to another hospital.

*patients must meet Practice Plus Group eligibility criteria and be ordinarily resident in the UK. Eligibility is checked by your GP.

Step 2 – Referral received and accepted

Once we have received your GP’s referral we’ll be in touch with you to arrange your outpatient assessment.

We want to make sure you are fully informed and assessed before your treatment takes place, so the first stage of your treatment will be a visit to the hospital for an outpatient assessment.
You’ll meet the consultant who will perform your treatment, and this is a great opportunity to ask any questions – you may even want to write these down ahead of your appointment.

We’ll complete any pre-treatment tests then and there, to save you making multiple trips, and talk you through what your treatment will involve. Your consultant and other members of the outpatient clinic team will explain any special preparations you may need to make before you come back.

Your surgical appointment is typically a few weeks after your outpatient assessment.

Step 3 – Treatment and recovery

Your surgery will be carried out and you will be given plenty of aftercare support to ensure you recover as quickly and effectively as possible. You’ll be able to call our helpline with any post-treatment concerns you may have, and we will communicate with your GP throughout the process, ensuring that they receive a comprehensive discharge notice and are ready to assist your recovery.

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What our patients are saying

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Truly wonderful

I had an op today in Emerson Green and wanted to say how well I was looked after and cared for. Truly wonderful. Thank you

by Laura Steer, Twitter

Above and beyond

Big shout out to Practice Plus Group Plymouth who went above and beyond to make my day case visit today as comfortable as possible, from the day case nurses to all the theatre staff. Special mention to Carly, Cathy, Amy and Elaine(?) nothing was too much trouble!

by Sue Bentley, Twitter

Incredibly slick and super friendly

Despite the most huge system demand, strikes and winter pressures the NHS still carries on, so grateful to Practice Plus Group for looking after me yesterday. You were incredibly slick, super friendly and got the job done!

by Joanna Masters, Twitter

Process was very quick and well organised

The whole process was very quick and well organised from first contact to being discharged. The initial telephone contact allowed me to ask questions and be directed to the clinic which would best suit my needs. Everyone involved was very friendly and quickly put me at ease. I was always explained choices and not pressured into any response. My concerns were fully answered enabling me to feel confident to go ahead. I loved my consultants humour during the procedure keeping me involved and relaxed. My eyesight is amazing now with no need to wear glasses so I’m extremely satisfied.

by Mary Hillman, Google

Tremendous skill, diligence and care

Tremendous skill, diligence and care at this hospital. They deserve their reputation as one of the best facilities in the UK for hip and knee replacements.

by Ian Keys, Google

Superb care

Attended for a colonoscopy, superb care from Siobhan the receptionist through to Kemi, the lady who carried out the procedure and everbody inbetween, such care and dedication rarely seen these days. Thanks to all, you made a daunting afternoon much, much better!!!

by Dianne Keys, Google

Friendly, caring and professional

Attended for cataract surgery and cannot fault the care I received from every single member of staff. Following a warm and friendly welcome at reception, pre surgery checks were carried out in a friendly, caring and professional manner with everything clearly explained – this carried through to the actual procedure where theatre staff were so kind and reassuring.

by Yvonne Akrill, Google

Outstanding

A big thank you to Mr Sadek and his team for the outstanding way they looked after me during my hernia surgery. Everyone was so friendly and polite and looked after me so well. Thank you all of you.

by Richard Lewis, Google

Exceedingly courteous and helpful

Appointments staff exceedingly courteous and helpful getting both my elderly parents booked in for appointments on the same day and directly after each other, for eye surgery.

by Paula Stubbs, Google

Very impressed

Very impressed by this team. All appointments ran to time and all staff empathetic, skilful, kind and friendly. Thank you for all the team who dealt with my hernia surgery yesterday, it was a pleasure to meet you all. Great sense of team work and moral, and all communication and managing of expectations top notch.

by Jon “Jev” Ev, Google

Looked after all way through

The Endoscopy staff were fantastic put me at ease straight away. Dr Patel was so nice and what I thought was going to be a horrible experience wasn’t. Looked after all way through.

by Jane Morgan, Google

Would recommended to everyone

Had hip op recently. Big thanks to Mr Flood..Maria..and all the hospital staff they treated me with care ..respect thank you all for being there for me. Would recommended to everyone.

by Arthur Syson, Google

Service was excellent

The service was excellent and all the staff were kind and considerate and helpful during my stay. It’s never nice having to have a operation but they made the experience a lot better and I was very impressed.

by Alan Cole, Google

Reassuring and kind

All the staff were amazing friendly and helpful. They were understanding, reassuring and kind. The receptionist, the dental surgeon and the dental nurse were all fantastic. I can’t thank you enough for how kind you all were.

by Liberty Davies, Google

From start to finish my treatment by all was amazing

I had a Partial Knee Replace at this hospital on the NHS. From start to finish my treatment by all was amazing. I cannot praise the care I had enough. The nurses are so friendly and caring. The hospital was very clean. A good choice of food. Highly recommend.

by Audrey Hartley, Google

Really felt looked after

Staff were absolutely fantastic, really felt looked after. I was nervous about my procedure and the staff were reassuring and kind.
Procedure was smooth and painless. Many thanks all!

by Hugh Jego, Google

So much care and compassion

I recently had a total knee replacement operation at Shepton Mallett hospital, and there are not enough words to describe what an amazing place it is.
Everyone I came into contact with from the beginning of my referral has been so positive. So much care and compassion, I cannot thank you all enough you are all angels.

by Carol Ison, Google

Could not fault the care, thank you

Had a cystoscope done this morning I could not fault the care and the support from Christopher and the nursing team thank you from an anxious patient.

by Gemma Hopkins, Google

So caring

I found the hospital to be very clean, staff could not be more helpful and Nurses and ward team so caring nothing to much trouble, food first class, would recommend this hospital. Thank you to all the staff.

by John Coulthard, Google

Best experience ever for my hip replacement

I had the best experience ever for my hip replacement. Would highly recommend, thank you to all the staff involved throughout

by Franca

Highly recommend

I highly recommend Practice Plus Group! I had eye surgery yesterday and already can see clearly.

by Dave

Aftercare was brilliant!

I went in for my new hip and was out within 3 days! The aftercare was also brilliant – 10/10!

by Peter

Thank you

I just wanted to thank everyone at your urgent treatment centre, the receptionist was lovely, we were seen very quickly despite it being very busy. Thank you again.

by Natalie Cossar, Facebook

Fabulous practice

I had 2 cataract operations by the same surgeon and she was excellent! Both eyes are now perfect and operations went without a hitch! Aftercare was superb!

by Anonymous, Plymouth

Amazing facility

This was my 2nd time as an inpatient at Barlborough for knee replacement surgery and in my opinion you couldn’t have this surgery at a better place. It is truly outstanding.

by Joy Lesley Wright

Absolutely wonderful

I had a knee replacement in May 2022. I have to say that all of the staff from the consultant, the nursing staff and the entire team were absolutely wonderful.

by Susan Farmer

A big thank you

I had a day case hernia repair yesterday and wish to thank all staff involved. Throughout the experience I felt reassured, fully informed and cared for.

by Kevin

Brilliant in every respect

Very polite and helpful staff at all levels. Friendly consultant who explained everything clearly. Extremely efficient x-ray department and choice of treatments.

by Ann Sturtridge

Brilliant service

I visited this walk in centre today and although there were quite a few people already there I was in and out in 15 minutes. They were very efficient and helpful.

by Anonymous

Amazing staff

Went here as a nervous patient. From the moment I arrived I was made to feel welcome and looked after extremely well. Practice Plus Group staff are just amazing and caring.

by M K

Friendly and highly professional

October 2020 I had total knee replacement, NHS referral. My experience was excellent…everyone was caring, listening and very professional.

by Anonymous

No pain at all

Best dentist I’ve ever been to ! Had to have 2 teeth removed this week ! A very professional team took care of everything!

by Mrs Hazel Showering

Fantastic care

I would recommend Practice Plus Group and would use them again if I need to. So, so grateful to all of them.

by Fran Taylor

Well organised from start to finish

Well organised from start to finish. Staff so friendly & reassuring. Excellent facilities & a really personal service provided.

by John Telcot, NSRF Specialists

Nothing was too much trouble

The staff were so friendly & put me at ease. Lovely clean hospital.

by Jennifer

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5000

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or 'good' ratings by CQC

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clean record for hospital acquired infections

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of patients recommend Practice Plus Group