We’re experts in care. In fact, we provide a greater range of specialist care services than any other organisation in the UK.
5000
treatments carried out a month
Outstanding
or 'good' ratings by CQC
100%
clean record for hospital acquired infections
99%
of patients recommend Practice Plus Group
Our approach
Practice Plus Group was founded as Care UK in 1982 and rebranded in 2020. Today our healthcare services include hospitals and surgical centres (treating both NHS and private patients), GP practices, NHS walk-in centres, GP out-of-hours, prison health services and clinical assessment and diagnostics facilities. We are also proud to deliver one of the country’s leading ophthalmology services and run a number of NHS 111 call centres.
We work with the NHS to take healthcare services closer to where people live and work – increasing the efficiency and quality of the services we deliver and helping to reduce waiting times – but also provide fast, high-quality hospital treatment to patients who wish to self-fund or use private health insurance.
We assess, diagnose and treat more than one million patients every year. In 2011 our hospitals ranked highest in an independent national rating of the best performing hospitals for both knee replacement and hip replacement operations, and we were the first provider to achieve a clean sweep of ‘Good’ and ‘Outstanding’ CQC ratings for all secondary care services. Our Bristol 111 call centre was also the first in the country to be rated ‘Outstanding’ by the Care Quality Commission.
Whatever type of care or treatment you and your family need, we have the professionals and the facilities to give you the very best support, when and where you need it.
Working alongside the NHS
At Practice Plus Group we have a proud history of working closely with the NHS to deliver high quality healthcare services, reducing waiting times and giving the patient a greater level of choice.
Unrivalled experience
We are the UK’s largest independent provider of NHS services, playing a key part in ensuring free and fair access to healthcare for everyone.
Practice Plus Group currently delivers more than 70 dedicated NHS services throughout the UK
Our teams treat more than a million patients every year, meeting a wide range of healthcare needs
We use the same governance and accountability procedures as the NHS, so we can be measured by the same standards of success.
The main benefit of our partnership with the NHS is a better service for patients. Working with a range of partners enables the NHS to ensure that patients are treated quickly and professionally in a location and at a time of their choosing. Together we can focus on improving the quality of service delivery, reducing waiting times and ensuring positive treatment outcomes for everyone.
Our hospitals don’t deal with emergency cases and specialise in a select range of treatment; this means that the NHS patients who use our services know they will get the treatment that they were expecting, on the day they were expecting it
We use our ability to be agile and innovate to help the NHS introduce new ideas and ways of working; we’re always coming up with plans for improving the value we deliver to our NHS partners and the experience we give our patients.
Thank you all so much for your kindness and efficiency, caring for me with my recent operation for gall bladder removal, I and my family so appreciate your hard work!
by Hilda Putt
Surgery has been completely transformative
Dear Mr Brown, it is almost a year since you performed surgery on my second foot. The first operation being four years prior. I just wanted to write to say a huge thank you to you and all your wonderful team. Surgery has been completely transformative. My life returned to a much healthier lifestyle, long walks, gardening without pain and so much more fun! thank you so much.
by Anne Hobbs, Thank you card
Leading an active life once again
Thanks for performing total knee replacement on me. Due to your excellent skills I am improving daily and leading an active life once again!
by Chris Roberts
At long last I am out of pain
Thank you very much for my TWO successful hip operations at long last I am out of pain and recovering well. Many thanks to you and all your staff. Best wishes.
by Brenda Sutton, Thank you card
Thank you for taking care of me
Thank you for taking such good care of me on 23rd November and putting me at ease.
by Carol Downing, Thank you card
Outstanding surgical team who delivered life changing results
This Autumn and Winter, I have had cataract surgery to both eyes carried out by the ophthalmic team at Rochdale. Friendly staff greet patients at clean, modern facilities after well-organised appointments…they run more to time than most health services and an outstanding surgical team delivered life changing results! I could not recommend this service enough.
by Iain Brew, Facebook
Everyone very friendly
I went for my cataract assessment today and found everyone very friendly and I was put at ease about the procedure. I feel very relaxed to know that I’ll be in good hands when the time for my surgery arrives.
by Sandra Church, Google
Made my experience worry free
I was very nervous at the start of my visit, but was absolutely amazed at the professional and caring service. The staff were so kind and helpful to make my experience worry free. The Surgeon was excellent and gentle, and I am so glad I had my eye surgery there. 100% a perfect day. Love to you all at PRACTICE PLUS GROUP GILLINGHAM.
by Philip Bevens, Google
Staff are so caring and compassionate
Had to attend Practice Plus today and had an amazing experience. Staff are so caring and compassionate I would recommend to anyone. This was as an NHS patient.
by Michelle Kagan, Google
Made to feel safe
My mum is 89 she was very frightened to have her cataract removed but when she got to the Gillingham practice from the start to the end she was made to feel safe with Mr R Govindan and the nurses on his team my mum is looking forward to having her other eye done
by Rosemary Jones, Google
Thank you for the great care
Thank you to all the team at Devizes for the great care they gave my dad when he came in for his cataract operation in March. The team were all very caring and efficient looking after him very well. Thanks for the many follow-up phone calls by the team making sure he was followed up by his GP on his return home. Thanks again.
by Alison Packer, Google
Very pleasant experience
Lovely people, kind and considerate to old fools such as myself (85). Very pleasant experience, considering l was petrified.
by Peter Dixon, Google
Cannot fault the care and attention
My wife recently had a cataract operation here and cannot fault the care and attention given to her by all the staff involved.
by Chris Longdon, Google
Highly recommend this place
Had to have a tooth out and for someone who was terrified, everyone here made me feel more relaxed and comfortable and were excellent from start to finish with my treatment! Thank you. Highly recommend this place.
by Rachael Donaldson, Google
Incredible
I can not speak more highly of the staff here. Everybody I dealt with and saw with others were incredible, be it the surgeon or bed chaperones.
by Chris Turner, Google
Best hospital I have ever been in
This is the best hospital I have ever been in. The care and efficiency were excellent. My operation was conducted by a top class surgeon and anaesthetist who made me feel relaxed and secure. The team in the Kingfisher ward were kind and professional with good bedside manners and sense of humour. There were no delays in the treatment. My stay was made as comfortable as possible and I thank everyone involved. I am now recovering well.
by Iain Robertson, Google
Thanks for repairing me
Many thanks for repairing me, Mr Sadek, and making me whole again. After only a week I’m almost normal and fit again. Kind regards.
by Denise Envis
Caring staff
I very much appreciate the passion and attentiveness of you and your caring staff.
by Florence
Such a wonderful job
Huge thank you for taking such good care of my husband, Gary, who was in for a hernia repair. He made a wonderfully quick recovery and didn’t even need so much as a paracetamol! Thank you everyone for doing such a wonderful job!
by Mrs Pilcher
Every member of staff was amazing
I attended St Mary’s Treatment Centre on Sunday with my 7 year old daughter as she had broken her ankle and just wanted to feedback on our experience. The centre was exceptionally busy but every member of staff we encountered was amazing: positive, calm and just absolute stars! The situation could have easily felt really out of control with how busy it was but we were given regular updates to waiting times and to thank us for our patience. We were seen by a lovely woman on triage, the most smiley technician at X-ray and a doctor who took time to explain what was happening to my daughter. I just wanted to say thank you for everything you do.
by Anon
Truly wonderful
I had an op today in Emerson Green and wanted to say how well I was looked after and cared for. Truly wonderful. Thank you
by Laura Steer – Emersons Green Hospital, Twitter
Above and beyond
Big shout out to Practice Plus Group Plymouth who went above and beyond to make my day case visit today as comfortable as possible, from the day case nurses to all the theatre staff. Special mention to Carly, Cathy, Amy and Elaine(?) nothing was too much trouble!
by Sue Bentley, Twitter
Incredibly slick and super friendly
Despite the most huge system demand, strikes and winter pressures the NHS still carries on, so grateful to Practice Plus Group for looking after me yesterday. You were incredibly slick, super friendly and got the job done!
by Joanna Masters, Twitter
Process was very quick and well organised
The whole process was very quick and well organised from first contact to being discharged. The initial telephone contact allowed me to ask questions and be directed to the clinic which would best suit my needs. Everyone involved was very friendly and quickly put me at ease. I was always explained choices and not pressured into any response. My concerns were fully answered enabling me to feel confident to go ahead. I loved my consultants humour during the procedure keeping me involved and relaxed. My eyesight is amazing now with no need to wear glasses so I’m extremely satisfied.
by Mary Hillman, Google
Tremendous skill, diligence and care
Tremendous skill, diligence and care at this hospital. They deserve their reputation as one of the best facilities in the UK for hip and knee replacements.
by Ian Keys, Google
Superb care
Attended for a colonoscopy, superb care from Siobhan the receptionist through to Kemi, the lady who carried out the procedure and everbody inbetween, such care and dedication rarely seen these days. Thanks to all, you made a daunting afternoon much, much better!!!
by Dianne Keys, Google
Friendly, caring and professional
Attended for cataract surgery and cannot fault the care I received from every single member of staff. Following a warm and friendly welcome at reception, pre surgery checks were carried out in a friendly, caring and professional manner with everything clearly explained – this carried through to the actual procedure where theatre staff were so kind and reassuring.
by Yvonne Akrill, Google
Outstanding
A big thank you to Mr Sadek and his team for the outstanding way they looked after me during my hernia surgery. Everyone was so friendly and polite and looked after me so well. Thank you all of you.
by Richard Lewis, Google
Exceedingly courteous and helpful
Appointments staff exceedingly courteous and helpful getting both my elderly parents booked in for appointments on the same day and directly after each other, for eye surgery.
by Paula Stubbs, Google
Very impressed
Very impressed by this team. All appointments ran to time and all staff empathetic, skilful, kind and friendly. Thank you for all the team who dealt with my hernia surgery yesterday, it was a pleasure to meet you all. Great sense of team work and moral, and all communication and managing of expectations top notch.
by Jon “Jev” Ev, Google
Looked after all way through
The Endoscopy staff were fantastic put me at ease straight away. Dr Patel was so nice and what I thought was going to be a horrible experience wasn’t. Looked after all way through.
by Jane Morgan, Google
Would recommended to everyone
Had hip op recently. Big thanks to Mr Flood..Maria..and all the hospital staff they treated me with care ..respect thank you all for being there for me. Would recommended to everyone.
by Arthur Syson, Google
Service was excellent
The service was excellent and all the staff were kind and considerate and helpful during my stay. It’s never nice having to have a operation but they made the experience a lot better and I was very impressed.
by Alan Cole, Google
Reassuring and kind
All the staff were amazing friendly and helpful. They were understanding, reassuring and kind. The receptionist, the dental surgeon and the dental nurse were all fantastic. I can’t thank you enough for how kind you all were.
by Liberty Davies, Google
From start to finish my treatment by all was amazing
I had a Partial Knee Replace at this hospital on the NHS. From start to finish my treatment by all was amazing. I cannot praise the care I had enough. The nurses are so friendly and caring. The hospital was very clean. A good choice of food. Highly recommend.
by Audrey Hartley, Google
Really felt looked after
Staff were absolutely fantastic, really felt looked after. I was nervous about my procedure and the staff were reassuring and kind.
Procedure was smooth and painless. Many thanks all!
by Hugh Jego, Google
So much care and compassion
I recently had a total knee replacement operation at Shepton Mallett hospital, and there are not enough words to describe what an amazing place it is.
Everyone I came into contact with from the beginning of my referral has been so positive. So much care and compassion, I cannot thank you all enough you are all angels.
by Carol Ison, Google
Could not fault the care, thank you
Had a cystoscope done this morning I could not fault the care and the support from Christopher and the nursing team thank you from an anxious patient.
by Gemma Hopkins, Google
So caring
I found the hospital to be very clean, staff could not be more helpful and Nurses and ward team so caring nothing to much trouble, food first class, would recommend this hospital. Thank you to all the staff.
by John Coulthard, Google
Best experience ever for my hip replacement
I had the best experience ever for my hip replacement. Would highly recommend, thank you to all the staff involved throughout
by Franca
Highly recommend
I highly recommend Practice Plus Group! I had eye surgery yesterday and already can see clearly.
by Dave
Aftercare was brilliant!
I went in for my new hip and was out within 3 days! The aftercare was also brilliant – 10/10!
by Peter
Thank you
I just wanted to thank everyone at your urgent treatment centre, the receptionist was lovely, we were seen very quickly despite it being very busy. Thank you again.
by Natalie Cossar, Facebook
Fabulous practice
I had 2 cataract operations by the same surgeon and she was excellent! Both eyes are now perfect and operations went without a hitch! Aftercare was superb!
by Anonymous, Plymouth
Amazing facility
This was my 2nd time as an inpatient at Barlborough for knee replacement surgery and in my opinion you couldn’t have this surgery at a better place. It is truly outstanding.
by Joy Lesley Wright
Absolutely wonderful
I had a knee replacement in May 2022. I have to say that all of the staff from the consultant, the nursing staff and the entire team were absolutely wonderful.
by Susan Farmer
A big thank you
I had a day case hernia repair yesterday and wish to thank all staff involved. Throughout the experience I felt reassured, fully informed and cared for.
by Kevin
Brilliant in every respect
Very polite and helpful staff at all levels. Friendly consultant who explained everything clearly. Extremely efficient x-ray department and choice of treatments.
by Ann Sturtridge
Brilliant service
I visited this walk in centre today and although there were quite a few people already there I was in and out in 15 minutes. They were very efficient and helpful.
by Anonymous
Amazing staff
Went here as a nervous patient. From the moment I arrived I was made to feel welcome and looked after extremely well. Practice Plus Group staff are just amazing and caring.
by M K
Friendly and highly professional
October 2020 I had total knee replacement, NHS referral. My experience was excellent…everyone was caring, listening and very professional.
by Anonymous
No pain at all
Best dentist I’ve ever been to ! Had to have 2 teeth removed this week ! A very professional team took care of everything!
by Mrs Hazel Showering
Fantastic care
I would recommend Practice Plus Group and would use them again if I need to. So, so grateful to all of them.
by Fran Taylor
Well organised from start to finish
Well organised from start to finish. Staff so friendly & reassuring. Excellent facilities & a really personal service provided.
by John Telcot, NSRF Specialists
Nothing was too much trouble
The staff were so friendly & put me at ease. Lovely clean hospital.