Practice Plus Group
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Read patient reviews and testimonials

Practice Plus Group is passionate about great healthcare. We’re dedicated to sharing transparent and honest patient reviews in order to continuously improve our services for patients.

We aim to provide a caring, high-quality service to make you feel at ease and are always pleased to receive your feedback, both positive and negative.

From eye surgery to joint replacement – find out what people think of our surgery and treatments…


Patient experience summary*

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4.7 rating on Google

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99% of patients surveyed would recommend our hospitals to their friends and family

*As of July 2022


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Hip replacement reviews

Read hip replacement surgery testimonials from real patients.

NHS patient reviews

‘Five star hospital’

If Carlsberg did hospitals. I recently underwent a hip operation. From the moment I entered the building to discharge was a fantastic experience. I was greeted by a nurse at the entrance to ensure COVID procedures had been followed. I was taken to the ward and made comfortable. The surgeon came to see us within an hour of arrival and decided on the order patients would go down for the operation. The recovery manager came to see us and put everyone at ease. The anaesthetist consultant came to see us and to assure us what would happen etc in the probably the best bedside manner ever.

The operation was a success and no problems were incurred. After a period in the recovery room I was taken back to the ward and was given some tea and toast which was very welcoming after not eating for the previous 16 hours due to operation procedure.

The nurses were fantastic as were the auxiliary staff and nothing was too much. The staff obviously have a fantastic team ethic and they all are made to feel they are a vital member of the team I saw the physios the next day and after passing the stairs test I was discharged. The food was also very nice. My patient experience was excellent from start to finish and I highly recommend this hospital in the area of their expertise.

Dave

 

‘Excellent Hospital’

Just had my second hip replacement after having my first back in September. I cannot praise the staff enough from my original referral through pre-op to after care. All staff are a credit to the hospital and really look after you with no request too small.

With the challenges the NHS have faced, this makes it even harder for the team to deliver such an incredible service but they have certainly managed it with my two operations. If you need treatment, this is the place you should go.

Mark

 

‘Fantastic treatment’

Had total hip replacement, the treatment from appointment phone calls, pre-op assessment, surgery, staff, care, etc. was absolutely amazing. Highly recommend.

Opposite hip replaced 5 years previous at same practice, excellent ‘service’ then but this was second to none. Nothing was too much trouble in all departments, cannot praise everyone enough.

Thank you, one and all.

Trevor

 

Google reviews

‘My treatment has been superb’

I have recently received a new hip replacement from Practice Plus Group. It’s been a while coming thanks to the pandemic. My treatment has been superb from pre-assessment health check. To being put at ease on arrival on the day. The operating team and nursing staff are all very professional. For me personally it will change my life which has been on hold for so long. Thank you.

Diana

 

‘Fantastic’

From my initial surgeon consultation, x-rays and testing at Plymouth to my release following a hip replacement I have nothing but positive things to say. Pre-consultation, surgery, care and post op follow ups has been fantastic. I am 12 weeks on now and walking several miles a day with no pain at all. Thank you Practice Plus Group.

Tristan

 

‘Totally satisfied’

Once l requested an appointment to discuss my hip replacement, l had an appointment within a short period, consultant seen and operation completed within 4 weeks, then home for recovery, the hospital was extremely clean, staff was there for your needs, in on the Monday, home on the Tuesday, even though l wasn’t there very long the food l had was excellent. Totally satisfied with the whole experience.

Mary

 

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Positive hip replacement stories

‘It has been remarkable’

It was incredible: from contacting the hospital to having my operation was eight weeks. Everyone was friendly and helpful. My surgeon understood sports and really listened to my needs as a horsewoman, and he devised a solution that we hope will see me riding for many years to come.

Joy, hip replacement patient

Hip replacement patient Joy Thorpe with her horse and dog

Knee replacement surgery reviews

Read patient testimonials on their experience with Practice Plus Group knee replacement surgery.

NHS patient reviews

‘Amazing facility’

This was my 2nd time as an inpatient at Barlborough for knee replacement surgery and in my opinion you couldn’t have this surgery at a better place. It is truly outstanding. The facilities are excellent but it really is the staff that makes this hospital so superb. They are professional, kind, and friendly and that is every member of the staff at whatever level. They really are a credit to their profession and I cannot thank them enough.

Joy

 

‘Great patient professional care’

I had a knee replacement surgery ,and I couldn’t have wished for a better experience from the start as I was so nervous, the staff in every department were kind, caring, helpful, supportive, made my experience so much better than I could have wished for thank you.

Angela

 

‘Thank you ! Amazing everyone’

I returned here for my second knee replacement in February 2022 and would like to say a huge thank you to this hospital; particularly of course to my surgeon, to the nursing staff on the ward, and to the physiotherapists. Right from the first consultation, I was struck by the overall apparent calmness of this place, the professionalism and the kind, personal and individual attention and I felt completely safe in your hands. Nothing was too much trouble and service was given with a smile and kind reassurance. This hospital is small, views overlooking the countryside and it seemed an oasis of calm and kindness , even in the midst of the pandemic, (for which sometimes we do need to be patient and understanding to the staff who gave such a wonderful service). Both of my knees have been a resounding success. I have my life back again, I am able to walk without pain and it is just wonderful. Thank you all so much.

Margaret

 

Google reviews

‘Would not hesitate to recommend’

Had full knee replacement 10 months ago by Practice Plus Group. Great job delighted I went with them. Now 10 weeks ago had to get the other knee replaced. Another great job they did on me. Would not hesitate to recommend Practice Plus Group too my family or friends. Now I have full mobility back in both legs and it is a great feeling to be able to go hiking again and do everyday things again. Great job very pleased

Mick

 

‘Thank you all for the fantastic care’

I’ve just had a total knee replacement and I found the whole experience amazing, such friendly efficient happy people in all departments. I wouldn’t change a thing, thank you all for the fantastic care. I have no worries about having the second knee done now .

Di

 

‘Whole team where phenomenal’

I had my left knee replacement done, the whole team where phenomenal, from the nurses, kitchen staff, cleaner, porters. Absolutely loved how they all come in to introduce themselves with great big smiles on there faces . My anxiety disappeared and I felt in very safe hands as soon as I got there. I’m more confident now to go back for my right knee replacement in the near future, keep up the great work everyone, once again thank you all.

Mel

 

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Knee replacement patient stories

‘It was fantastic’

It all went very well and I was delighted that I had the opportunity to have surgery and be back home the same day. Everyone feels better recovering in their own home. I am also very happy not to have a general anaesthetic, as I have had them several times and did not like the after effects.

Having met the team, I knew they were kind, professional and supportive. I was relaxed and confident about the surgery and looking forward to being pain free.

Adrian, knee replacement patient

One-day knee replacement patient Adrian Roke with physiotherapist Danail Hristov

 

‘I was delighted’

I was happy when my GP referred me to the centre with a high recommendation. I was really pleased with the results.

I spent four days in the hospital and the team were great. The surgeon was very good as were his team providing a calming environment, and so when the time came for the second knee to be replaced I was very keen to go back to the hospital.

David, knee replacement patient

Knee replacement patient David Taylor

Cataract surgery patient reviews

Read honest cataract surgery reviews from Practice Plus Group patients.

NHS patient reviews

‘Fabulous practice’

I had 2 cataract operations by the same surgeon and she was excellent! Both eyes ate now perfect and operations went without a hitch! Aftercare was superb! I would 100% recommend this practice to all my family and friends. Thank you very much to a great hospital.

Anonymous

 

‘Very happy’

Very good worried for nothing in and out in know time very happy with all staff very friendly would use this hospital again if I was offered it.

Cath

 

‘An experience worthy of the highest praise’

Just had my second cataract procedure done. From walking in to leaving the clinic everything was marvellous. The staff were polite, cheerful and very professional. Cannot fault a thing. A really slick operation and the tea was good and hot. A credit to the NHS.

Paul

 

Google reviews

‘I can’t thank them enough’

Since now having both cataract procedures, I can only say how efficient and caring all the team are at Practice Plus Group. I can’t thank them enough for outstanding care and treatment.

Lyndsay

 

‘Everything was straightforward’

Excellent service that I highly recommend. Previously having had to wait almost a year on the NHS for a cataract operation which was carried out by Practise Plus Group to my great satisfaction, I decided to pay privately for my other eye to be rectified. I got a consultation within four days and was operated on within a week at the same clinic with the same surgeon. Everything was straightforward, but I would have liked a cup of tea following the procedure rather than the cup of water offered, a minor gripe but otherwise great service and treatment.

Francis

 

‘Surgeon and nursing staff were excellent’

From initial visit to cataract surgery was only 10 days. The surgeon and nursing staff were excellent. The only downfall was the admin side where appointments weren’t received and I had to phone to find out time of surgery on the day and my 1 week post op check up.

Hilary

 

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Success stories from our cataract surgery patients

‘I was delighted’

Everyone was friendly and very professional and I was put at my ease. It really was faultless. I would definitely recommend it to anyone who needed treatment.

Graham, cataract surgery patient

Cataract surgery patient Graham Bye

Our promise

We aim to provide a caring, high-quality service and are always pleased to receive your feedback, both positive and negative. However, we recognise that we don’t always get it right. If the service you received from us has not met your expectations then we would like to know why. All comments and complaints are taken seriously regardless of their nature.

Find out how to make a complaint.

 

Book an appointment with a consultant today

Whether it’s a partial knee replacement or a total hip replacement, our dedicated team of healthcare professionals will always put you first, no matter what. Start your journey towards better health.

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