HMP Altcourse Switchboard: 0151 522 2000 Safer Custody Helpline Prisoners’ Families Helpline: 0808 808 2003 Email If you are enquiring to confirm if a friend or relative is within our custody then please email findaprisoner@justice.gov.uk. Visiting the prison Booking a visit – domestic visits (family and friends) Prisoners are responsible for booking their own visits; this is done…

HMP Belmarsh Switchboard: 020 8331 4400 Safer Custody Helpline If you have concerns about the safety or wellbeing of a prisoner in Belmarsh, call the safer custody hotline and leave a message. Someone will call you back within 24 hours. Telephone: 0208 331 4890Monday to Friday, 8am-4pm, weekends from 8am-12noon. In an emergency, call 0208 331…

HMP Thameside Switchboard: 020 8317 9777 Safer Custody Helpline If you are concerned about the safety, health or wellbeing of a prisoner, please contact us in the following ways: Please be aware these three accounts are only accessed at irregular intervals between the hours of 8.30am-5pm Monday to Friday Out of hours and weekends or for…

Gatwick IRC Switchboard: 01293 566 500 gatwickirc.visitsbooking.TH@serco.com Safer Custody Helpline safercommunitygatwick@serco.com Email gatwickirc.visitsbooking@serco.com (to arrange visits)brookhouse@practiceplusgroup.com (to request medical records) Visiting Visiting hours are 2pm-5.30pm and 6pm-9pm every day. Last admission is at 8.30pm. You must book at least one day in advance, between 8am and 9pm. You must bring the following: Or you can bring two of…

Heathrow IRC Switchboard: 020 8607 5200 Safer Custody Helpline If you have any safeguarding concerns for residents in our care, please contact the Safer Community hotline on 020 8607 5303. Email Email: HARVisits@mitie.com (to arrange legal visits – for legal professionals only)Email: HIRCDomesticVisits@mitie.com (to arrange a social visit)Email: practiceplusgrp.healthcareheathrowirc@nhs.net (to request medical records) Visiting Visiting hours are 2pm-9pm every day. Last admission…

HMP Wormwood Scrubs Switchboard: 0208 588 3200 Worried or concerned about a loved one? If you are worried about your loved one while they are a resident at HMP Wormwood Scrubs you can contact the Safer Custody team on 0208 588 3216. You may be asked to leave a voicemail. Please make sure you include: Please wait…

HMP & YOI Winchester Switchboard: 0196 272 3000 Worried or concerned about a loved one? If you have concerns about the safety or wellbeing of a man in HMP & YOI Winchester call the safer custody hotline on 0196 272 3320. Please leave your name, telephone number and the reason for your call. Also, leave the name…

HMP Whatton Switchboard: 0194 980 3200 Worried or concerned about a loved one? HMP Whatton has a safer custody hotline to call or email if you are worried about the health or safety of a resident. Please call 0194 980 3484 and leave your name, telephone number and the reason for your call. Also, leave the name and…

HMP & YOI Werrington Switchboard: 0178 246 3300 Worried or concerned about a loved one? If you have concerns about the safety or wellbeing of a young person in HMP & YOI Werrington call the safeguarding line on 0178 246 3355. There is an answerphone out of hours and it is checked regularly. Please leave your name,…

HMP Wealstun Switchboard: 0193 744 4400 Worried or concerned about a loved one? If you have concerns about the safety or wellbeing of a man in HMP Wealstun call the safer custody (at risk) hotline on 0193 744 4774. Leave your name, telephone number and the reason for your call. Also, leave the name and prisoner number…