HMP Five Wells

Switchboard: 01933 718888

Worried or concerned about a loved one?

If a family member or friend has concerns about a prisoner here, relating to safeguarding, such as self harm, bullying, etc. please contact the Safer Custody Welfare Line.

Safer Custody Helpline: 01933 832073

This number is staffed during office hours Monday to Friday. Out of these hours, the call is redirected to the Control Room.

Alternatively, members of the public can email the Safer Custody team on: fivewells.safety@uk.g4s.com
If emailing the team, please can you make sure that you include their name and contact number and the prisoner’s name and number.

Visiting

Booking a visit – domestic visits (family and friends):

Phone line: 01933 718888 and select Option 1, followed by Option 1 again. This phone line will be in operation from 10:00 – 13:00 and 17.00 – 19.00.

More information: https://www.hmpfivewells.co.uk/

Domestic visitors’ identification: https://www.hmpfivewells.co.uk/visiting-the-prison/#security-safeguarding

Booking a visit – legal/officials only: Please send an email to the following email address: fivewells.visits@uk.g4s.com