HMP Onley

Switchboard: 01788 523400

Worried or concerned about a loved one?

Safer Custody Helpline: 01788 523500

Prisoners’ Families Helpline: 0808 808 2003

Email: Correspondenceonley@justice.gov.uk

Visiting

Booking a visit – domestic visits (family and friends): 01788 523402

Domestic visitors’ identification: You may use any one form of ID from List A.

If you are unable to do this, you can use one document from List B and one form of ID from List C.

If you are unable to produce any forms of ID from these lists, you may still be able to apply under exceptional circumstances.

You are likely to be turned away from the prison if you are unable to produce any of the required ID documents at the time of your visit, or if you have not made arrangements with the prison, prior to your visit.

  1. List A
    • passports
    • identity cards from an EU or European Economic Area (EEA) country
    • UK photocard driving licences
    • EU or EEA driving licences
    • NI Electoral identity cards
    • a US passport card
    • a proof of age card recognised under PASS with a unique reference number (This includes the Citizen ID card)
    • an armed forces identity card
    • a UK biometric residence permit (BRP)
  2. List B
    One form of ID from this list, together with list C.
    • a Home Office travel document (convention travel document, stateless person’s document, one-way document or certificate of travel)
    • an older person’s bus pass
    • a Freedom Pass
    • a proof of age card recognised under the Proof of Age Standards Scheme (PASS) without a unique reference number (please refer to List A where a unique reference number is present)
  3. List C
    One form of ID from this list, together with list B.
    • a birth or adoption certificate
    • an education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate)
    • a rental or purchase agreement for a residential property (signed and dated)
    • a marriage or civil partnership certificate
    • a bank, building society or credit union current account card (on which the claimed identity is shown)
  4. Exceptional Circumstances
    If you do not have access to the above listed ID, you may still be able to attend a visit with advanced permission from the prison. Please contact the prison direct to arrange this. Contact details for prisons are available on the prison information pages.

Booking a visit – legal/officials only: 01788 523402