Practice Plus Group
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Clinical Assessment Service (CAS)

We currently provide Clinical Assessment Services as part of our Integrated Urgent Care (IUC) contracts for:

  • Surrey CAS
  • Suffolk and North East Essex (SuNEE) CAS
  • North West London CAS in partnership with London Central and West Unscheduled Care Collaborative and London Ambulance Service
  • Bristol, North Somerset and South Gloucestershire CAS in partnership with BrisDoc
  • Gloucestershire CAS
  • South West London in partnership with AT Medics.

In 2019 our SuNEE and Surrey CAS services handled in total 130,000 cases, averaging 10,000 to 12,000 cases a month.

In 2021 we averaged 11,429‬ calls per month between our South-East and North West London CAS services, handling a total of 274,313‬ calls. In 2022, with the introduction of our new Gloucestershire CAS and South West London CAS that will rise to 400,000 calls.

Our CAS are expert multi-disciplinary teams, consisting of:

  • GPs
  • Advanced nurse practitioners
  • Paramedics
  • Mental health advisors/nurses
  • Dental nurses
  • Prescribing pharmacists.

The team provide clinical support to call handlers and patients who come through NHS 111. They supply enhanced triage, advice and referral and are able to:

  • Dispatch an ambulance if required
  • Refer to and book in to other services such as an Urgent Treatment Centre (UTC), GP Practice, Community Service, or Out of Hours (OOH) appointment.
  • Signpost to self-care management information and advice
  • Provide prescriptions via EPS (Electronic Prescribing Service) to a nominated pharmacy.

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