Practice Plus Group
High quality healthcare for all
High quality healthcare for all


Clinical Assessment Service (CAS)

We currently provide Clinical Assessment Services as part of our Integrated Urgent Care (IUC) contracts for:

  • Surrey CAS
  • Suffolk and North East Essex (SuNEE) CAS
  • North West London CAS in partnership with London Central and West Unscheduled Care Collaborative and London Ambulance Service
  • Bristol, North Somerset and South Gloucestershire CAS in partnership with BrisDoc
  • Gloucestershire CAS
  • South West London in partnership with AT Medics.

In 2019 our SuNEE and Surrey CAS services handled in total 130,000 cases, averaging 10,000 to 12,000 cases a month.

In 2021 we averaged 11,429‬ calls per month between our South-East and North West London CAS services, handling a total of 274,313‬ calls. In 2022, with the introduction of our new Gloucestershire CAS and South West London CAS that will rise to 400,000 calls.

Our CAS are expert multi-disciplinary teams, consisting of:

  • GPs
  • Advanced nurse practitioners
  • Paramedics
  • Mental health advisors/nurses
  • Dental nurses
  • Prescribing pharmacists.

The team provide clinical support to call handlers and patients who come through NHS 111. They supply enhanced triage, advice and referral and are able to:

  • Dispatch an ambulance if required
  • Refer to and book in to other services such as an Urgent Treatment Centre (UTC), GP Practice, Community Service, or Out of Hours (OOH) appointment.
  • Signpost to self-care management information and advice
  • Provide prescriptions via EPS (Electronic Prescribing Service) to a nominated pharmacy.

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