Practice Plus Group
High quality healthcare for all
High quality healthcare for all


Clinical Assessment Service (CAS)

We currently provide Clinical Assessment Services as part of our Integrated Urgent Care (IUC) contracts for:

  • Surrey CAS
  • Suffolk and North East Essex (SuNEE) CAS
  • North West London CAS in partnership with London Central and West Unscheduled Care Collaborative and London Ambulance Service
  • Bristol, North Somerset and South Gloucestershire CAS in partnership with BrisDoc
  • Gloucestershire CAS.

In 2019 our SuNEE and Surrey CAS services handled in total 130,000 cases, averaging 10,000 to 12,000 cases a month.

Between our South-East and NW London CAS services, we averaged 11,429‬ calls per month in 2021. A total of 274,313‬ across the year, which will rise in 2022 with the introduction of our new Gloucestershire CAS.

Our CAS are expert multi-disciplinary teams, consisting of:

  • GPs
  • Advanced nurse practitioners
  • Paramedics
  • Mental health advisors/nurses
  • Dental nurses
  • Prescribing pharmacists.

The team provide clinical support to call handlers and patients who come through NHS 111. They supply enhanced triage, advice and referral and are able to:

  • Dispatch an ambulance if required
  • Refer to and book in to other services such as an Urgent Treatment Centre (UTC), GP Practice, Community Service, or Out of Hours (OOH) appointment.
  • Signpost to self-care management information and advice
  • Provide prescriptions via EPS (Electronic Prescribing Service) to a nominated pharmacy.

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18 May 2022 | Health news

Weighing up NHS vs private healthcare can seem complicated, we’ll try to answer some of your questions in this blog; such as how to access private healthcare.

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9 May 2022 | Team news

We are celebrating the work of our nurses with a series of case studies about nursing practitioners.

Catherine, Hospital Director | Practice Plus Group Hospital, Shepton Mallet

Practice Plus Group appoints new hospital director

4 May 2022 | Team news

Catherine Farr has been appointed hospital director at Practice Plus Group Hospital, Shepton Mallet.