Out-of-Hours (OOH)
We provide Out of Hours services in over 35 different locations, covering a population of over 5.5 million. We have services in:
North West London
Brent
Ealing
Harrow
Hillingdon
Hounslow
Croydon
Kingston
Merton
Sutton
Wandsworth
North-East Essex
Surrey
Warwickshire
Worcestershire
Coventry
Rugby
Gloucester
Access to OOH is usually via 111 when a patient requires urgent care outside of normal working hours. Our OOH services operate between 6.30pm and 8.30am Monday – Friday, and 24/7 during weekends and bank holidays.
OOH service follow up may involve:
- Telephone consultation
- Home visit from an Advanced Nurse Practitioner (ANP) or Doctor
- An appointment to attend the facility face-to-face
- Referral into an Urgent Treatment Centre (UTC).
Between April 2020 and March 2021 we delivered 49,379 home visits, 121,602 face to face appointments and closed 232,342 cases with advice.
