Out-of-hours services (OOH)

Practice Plus Group currently provides over 20 out-of-hours services across England. Some of out-of-hours services we provide in joint venture partnerships with local GPs.

Due to the Covid-19 (Coronavirus) crisis, we are experiencing an unprecedented volume of enquiries. Our superb teams are working tirelessly and will respond, but please be patient and supportive in light of the huge demands upon them at this time.

The out-of-hours services are for patients with an urgent need who cannot wait until surgery opening hours, and they operate Monday to Friday from 6.30pm to 8.30am, and for 24 hours at weekends and during bank holidays. The majority of the time, access to our out-of-hours service is via NHS 111. Patients are assessed and triaged over the phone, and may, at that point, be referred to the out of hours service.

They may also be offered:

• A telephone consultation or advice from one of our doctors
• An appointment to attend a primary care centre to see a doctor or advanced nurse practitioner
• A home visit from an advanced nurse practitioner or doctor
• Patients can also be referred to the out-of-hours service via A&E departments, local urgent care centres or minor injury units:

Brent
Ealing
Gloucester
Harrow
Hillingdon
Hounslow
North-East Essex
North West London
Surrey
Warwickshire
Worcestershire