Our GP services are raising the bar in patient experience by delivering a service designed to suit today’s busy lifestyles.
We operate community general practices on behalf of the NHS, offering patients the full range of services they would expect from a local GP, including sexual health, vaccinations, cervical screening, diabetes and asthma clinics, stop smoking advice and blood pressure clinics.
Working in partnership with the NHS, we deliver healthcare into communities, ensuring that patients get easier and quicker access to the care they need at the right time.
Meeting local needs
Flexibility is vital in order to meet the needs of patients today. All our practices offer extended hours for GP appointments, typically 8am to 8pm seven days a week. We also offer consultations, appointment booking and prescription services over the internet as well as an innovative self-help service.
Our practices serve a rich mix of populations – we work with patients from a diverse social, cultural and ethnic demographic – so we’re able to handle even the most complex of health issues. Patients can also use our walk-in services even if they’re not from the local area or registered with a practice GP.
Innovation in primary care
Practice Assist is our innovative service designed to improve access for patients by providing additional remote capacity for practices. We provide registered patients with a full consultation by telephone or video on the same day with a GP, with full read and wrote access to the patient’s notes. The additional capacity provided through the Practice Assist services allows for the optimisation and flexibility of resources, whilst fulfilling patients’ medical needs as and when they need it.
Providing care – day and night
For those times when GP practices and walk-in centres are closed, our range of out-of-hours services enables commissioners to continue to provide care to local people. We work closely with commissioners to provide locally tailored solutions, from a minor injury unit in High Wycombe to urgent care centres around the country.