HMP Altcourse

Switchboard: 0151 522 2000

Safer Custody Helpline

Prisoners’ Families Helpline: 0808 808 2003

Email

If you are enquiring to confirm if a friend or relative is within our custody then please email findaprisoner@justice.gov.uk.

Visiting the prison

Booking a visit – domestic visits (family and friends)

Prisoners are responsible for booking their own visits; this is done by using an application on the Central Management System (CMS) – accessed via touchscreen computer terminals that are located on each unit in the establishment. Once a visit has been approved it is up the individual prisoner to inform his family and friends of the date and time of the visit.

The maximum time a visit can be booked is 14 days in advance and the minimum is three days in advance.

Prisoners can book up to three adult visitors per session and three children less than 18 years of age. However, if the child is over 17 they will be classed as an adult.

It is the responsibility of the prisoner to book and inform friends and family of the time and date of visits. Staff are not responsible for booking or informing family and friends of visits or cancellation of visits. It is also the responsibility of the prisoner to inform visitors of correct identification requirements as well as other visit regulations, however visitors are encouraged to check the website for further details.

For sending correspondence/emails to your family or friend in prison, you can take advantage of the emailaprisoner.com system. Please log on to https://www.emailaprisoner.com and follow the instructions.

More information

Domestic visitors’ identification

All visitors to closed prisons, both adults and children, whether visiting for social or official purposes must be required to prove their identity at Reception. (Children’s birth certificates are suitable to prove the name and date of birth).

Two separate forms of up-to-date identification will be required to gain entry to the prison, including one photographic identification and two proof of address:

• Driving licence – acceptable on its own if photograph and the address matches the address provided by the prisoner on CMS.
• Passport – including foreign passports and time expired passports where the photograph is still recognisable.
• Bus pass (elderly only) – must have been issued by the Local Authority. Photograph must match.
• Student / Employers I.D. – must clearly show the name of the visitor and educational establishment/employer. Photograph must match.
• Citizen Card – A Citizen Card is an official UK ID/proof of age card recognised as such by the Home Office. Obtained online. A standard application costs £15 and takes 21 days (card posted by Royal Mail 2nd class); an urgent application costs £30 and takes 1-2 working days (subject to verification; card posted by Special Delivery guaranteed Next Day by 1pm). You can find out more at www.citizencard.com. Must be official, the photograph must match.

Two proof of address can include: (No more than six months old) 

• Utility bill
• Benefit book/letter
• Council tax/Tax Credit award
• Household bill or statement with the address on

For other forms of ID that may be acceptable please ensure you contact the prison Visits Booking line for advice.

If a visitor is unable to produce ID as above, staff may accept combinations of two or more of the following below, but must also include two proof of addresses:

• Birth/marriage certificate
• Rail or bus pass with photo
• Cheque book or credit/debit card (counts as one, do not accept as two)
• Employer’s pass or ID or student ID card not acceptable under paragraph 2
• Young person’s ‘proof of age’ card
• Trade Union or National Students’ union membership card
• Library card, if it has a signature that can be compared with the visitor’s signature
• Rent book
• Foreign identity or resident’s card (other than EC ID cards acceptable in their own right)
• Expired documents from the above lists that appear satisfactory in other ways
• ID Card from Prison Visitors Organisations

You may be refused entry if you do not have sufficient ID. This will be decided by the Visits Manager on duty. The Director has the discretion to accept any form of identification that clearly identifies the visitor in a satisfactory way.

Having had ID checked all visitors will have their photograph taken, fingerprints and hand stamped with UV ink. All adults and children over 10 years of age will have their fingerprints taken. 

Booking a visit – legal/officials only

Our dedicated booking line is staffed: Monday to Friday between 8.30am-4.30pm.

Official visitors can book by phone or via email:

• Email: AC.OfficialVisits@sodexogov.co.uk
• Phone: 0151 522 2196 or 0151 522 2047

For non-confidential correspondence to your clients, you can take advantage of the emailaprisoner.com system. Please log on to https://www.emailaprisoner.com/ and follow the instructions.

HMP & YOI Askham Grange

Switchboard: 0190 477 2000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a woman at HMP & YOI Askham Grange, call the safer custody hotline on 0190 477 2026.

How to keep in touch:

If you have a loved one in HMP & YOI Askham Grange you can email them via email a prisoner.

Visiting information:

Visiting HMP & YOI Askham Grange or need to know how to book a visit? You can find out visiting information here.

You can also email the families team at HMP Askham Grange directly here: askhamgrange@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI Brinsford

Switchboard: 0190 253 3450

Worried or concerned about a loved one?

If you are worried about a resident at HMP & YOI Brinsford, you can call the 24-hour safer custody helpline on 0190 253 3565.

How to keep in touch:

If you have a loved one in HMYOI Brinsford you can email them via email a prisoner.

Visiting information:

Visiting HMYOI Brinsford or need to know how to book a visit? You can find out visiting information here.

Barnardo’s runs the visitor’s centre at Brinsford. Trained, experienced staff are available during visit sessions to help families. They will also give people information about the range of support services available in the local community.

The team includes a dedicated family engagement worker and a child support worker who have specific roles. These roles include child activity and community support, as well as help for prisoners in repairing difficult or damaged family relationships. You can call the visits centre on 0138 441 1722 for more information.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Brixton

Switchboard: 0208 588 6000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Brixton, call the safer custody hotline. Leave as much information as possible about the resident and your concerns, as well as your contact details. You may not receive a callback but the resident may be asked to contact you if appropriate. Telephone: 0208 588 6156.

How to keep in touch:

If you have a loved one in HMP Brixton you can email them via email a prisoner.

Visiting information:

Visiting HMP Brixton or need to know how to book a visit? You can find out visiting information here.

You can also contact the Prison Advice and Care Trust (PACT) Family Workers at HMP Brixton directly by emailing brixton@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Bullingdon

Switchboard: 0186 935 3100

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Bullingdon, call the safer custody hotline on 01869 356893. Leave as much information as possible about the resident and your concerns, as well as your contact details. You may not receive a callback but the resident may be asked to contact you if appropriate.

How to keep in touch:

If you have a loved one in HMP Bullingdon you can email them via email a prisoner.

Visiting information:

Visiting HMP Bullingdon or need to know how to book a visit? You can find out visiting information here: https://www.prisonadvice.org.uk/hmp-bullingdon

You can also email the family services team at HMP Bullingdon directly by emailing bullingdon@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen support children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Bure

Switchboard: 0160 332 6000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Bure, call the safer custody hotline on 0160 332 6012. The phone line is monitored 24 hours a day and all calls are treated as confidential.

How to keep in touch:

If you have a a loved one in HMP Bure you can email them via email a prisoner.

Visiting information:

Visiting HMP Bure or need to know how to book a visit? You can find out visiting information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen support children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

Derwentside IRC

Switchboard: 01207 260 221

Worried or concerned about a loved one?

Safer Custody Helpline: 01207 260 221 – Welfare department: open 07:00 22:00 seven days a week. 

Visiting

By car:

From the A1(M):

• At junction 62 of the A1(M), take the A690 exit to Sunderland/Durham/Consett/A691 for 0.3 mi
• At Carrville Interchange, take the 1st exit onto A690 for 1.8 mi
• At Gilesgate Roundabout, take the 3rd exit onto Leazes Rd/A690 for 0.7 mi
• Use the left lane to turn right at Millburngate for 157 ft
• Continue onto Framwellgate/A691
• Continue to follow A691 for 0.6 mi
• At the roundabout, take the 2nd exit onto Southfield Way/A691
• Go through 1 roundabout
• At the roundabout, take the 2nd exit onto A691 for 2.4 mi
• At the roundabout, take the 1st exit and stay on A691 for 0.5 mi
• At the roundabout, take the 2nd exit and stay on A691 for 7.1 mi
• At the roundabout, take the 2nd exit onto Durham Rd/B6309
• Continue to follow B6309
• Destination will be on the left

By bus:

From Durham Station:

• Walk to Milburngate (approx. 5 minutes from the station) and look for Stand M
• The X5 bus will take you to Consett Bus Station, and takes approximately 40 minutes
• From Consett Bus Station, look for Stand A
• The X71 will take you to either Pretoria Club or West View bus stop (approx. 10 minutes)
• From either bus stop, it is a short walk to the Derwentside road entrance

From Newcastle Station:

• Walk to St Nicholas’ Street, and look for High Level Bridge North End bus stop
• Take the X71 bus direct to West View bus stop (approx. 45 minutes)
• From West View bus stop, it’s a short walk to the Derwentside entrance

By train:

Best linked train stations – Durham (DHM) or Newcastle (NCL)

Booking a visit – domestic visits (family and friends) and legal visits: Any bookings must be made with a minimum of 24 hours notice.

Visiting hours at the IRC are between 9am and 9pm every day. Last entry to the centre will be at 8.15pm.

If you wish to visit a resident at Derwentside, please either visit Derwentside IRC | Serco website and book direct through the request a visit link or contact us on 01207 260 221.

More information:

Domestic visitors’ identification: Social visitors (i.e. personal visitors to residents) must provide

One of the following:

• A passport (current or if expired within 5 years of expiry date). This can include foreign passports and travel documents recognised by HM Government.
• European Community identity card
• Photographic driving licence

Or two of the following:

• Birth certificate
• Marriage certificate
• Rail or bus pass with photograph
• Employer’s ID card or NUS student card
• Young person’s proof of age card
• Trade union membership card
• Senior citizen travel pass issued by a local authority
• Home Office ARC card (asylum support application registration card)
• Benefits book

Remember to bring your ID for each and every visit you attend, failure to provide the correct forms of ID can and will result in refusal of entry to the centre in accordance with this

HMP & YOI Doncaster

Switchboard: 0808 808 2003

Worried or concerned about a loved one?

In an emergency, or if you are concerned about a man’s safety, health or wellbeing in HMP & YOI Doncaster please contact the prison on 01302 760870 and ask to speak to the Orderly Officer stating your concern is an emergency. You can also visit www.prisonersfamilies.org/hmp-doncaster and submit a safer custody form.

How to keep in touch:

If you have a loved one in HMP & YOI Doncaster you can email them via email a prisoner.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Dovegate

Switchboard: 0128 382 9400

Worried or concerned about a loved one?

If you are concerned about a prisoner’s safety, health or well-being please contact the prison on 0128 382 9400 at any time. This number is manned 24 hours a day.

How to keep in touch:

If you have a loved one in HMP Dovegate you can email them via email a prisoner.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI Drake Hall

Switchboard: 0178 577 4100

Worried or concerned about a loved one?

If you have safety, health or well-being concerns about a woman in HMP & YOI Drake Hall please call the Safer Custody team on 0178 577 4217.

You can also email the team at HMP Drake Hall directly by emailing drakehall@prisonadvice.org.uk.

How to keep in touch:

If you have a loved one in HMP & YOI Drake Hall you can email them via email a prisoner.

Visiting information:

Visiting HMP & YOI Drake Hall or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can also email the family services team at HMP Drake Hall directly by emailing drakehall@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen support children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Eastwood park

Switchboard: 01454 382100

Safer Custody Helpline

If you have any safeguarding concerns for residents in our care, please contact the Safer Community Helpline on 01454 382 323.

Safer Custody Eastwood park email address: SaferCustody.EastwoodPark@justice.gov.uk

Prisoners’ Families Helpline

Prisoners’ Families Helpline: 0808 808 2003

Visiting

Booking a visit – domestic visits (family and friends):

You can book your visit online, by email to socialvisits.eastwoodpark@justice.gov.uk or by telephone.
Telephone booking line: 0300 303 0631

Find out about call charges

The booking lines are open:

• Monday, Wednesday and Friday: 12pm to 5pm
• Tuesday and Thursday: 9am to 5pm

Visiting times:

• Tuesday: 2pm to 3pm and 3:30pm to 4:30pm
• Wednesday: 2pm to 3p and 3:30pm to 4:30pm
• Friday: 2pm to 3pm and 3:30pm to 4:30pm
• Saturday: 2pm to 3pm and 3:30pm to 4:30pm
• Sunday:2pm to 3pm and 3:30pm to 4:30pm

Children can visit their mothers outside regular visiting hours. These visits can take place Monday to Friday, 9:30am to 11:45am, either in the visits hall or on the mother and baby unit. Prisoners can apply for these visits internally.

Entering Eastwood Park

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Visitors must adhere to the prison dress code that applies, further details can be requested on your first visit.

Each adult visitor is allowed to take in a maximum of £10 in coins (notes are not allowed).

There are strict controls on what you can take into Eastwood Park. You will have to leave most of the things you have with you in a locker in the visitors’ centre or in your car – this includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Call the booking line if you have any questions about visiting.

Visiting facilities

Refreshments are available to purchase during your visit. There is a children’s play area available to use.

There is a visitors centre at Eastwood Park, which includes toilet facilities. Visitors are offered a warm welcome, information and support. It is open on visiting days.

The visits room is on the ground floor and wheelchair accessible. Pushchairs are not allowed in the room. Drinks and snacks are available from the café and there is a small play area for children.

Family days

Eastwood Park run 12 family visits a year. Details on how these visits run can be found by contacting: socialvisits.eastwoodpark@hmps.gsi.gov.uk.

More information

Domestic visitors’ identification

To visit someone in Eastwood Park you must:• be on that person’s visitor list
• book your visit at least 24 hours in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

Each prisoner is allowed a maximum of 3 adult visitors per visit, plus children.

Contact Eastwood Park if you have any questions about visiting

Booking a visit – legal/officials only

Face to Face legal visiting times:

• Monday and Thursday: 2pm to 3pm and 3:30pm to 4:30pm

Booking line: 0300 303 0631 or email HMPPSvisitbooking@justice.gov.uk Monday to Friday, 9am to 6pm Find out about call charges

Video Link legal visiting times:

• Monday to Friday: 9am to 12:30pm and 2pm to 4:30pm

To book a video link legal visit, use the following functional mailbox only custody.eastwoodpark@justice.gov.uk.

Where possible give a range of dates and times and specify how long of a period you are booking the visit for.

HMP Featherstone

Switchboard: 0190 270 3000

Worried or concerned about a loved one?

If you are concerned about the safety or wellbeing of a man in HMP Featherstone, contact the safer custody team. Please leave a message with their name, prison number and details of your concerns, also leave your name, contact number and relationship with them.

Email: safercustody.featherstone@justice.gov.uk

Safer custody hotline: 0190 270 3081

How to keep in touch:

If you have a loved one in HMP Featherstone you can email them via email a prisoner.

Visiting information:

Visiting HMP Featherstone or need to know more information about how to book a visit? You can find the most up-to-date visits information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Five Wells

Switchboard: 01933 718888

Worried or concerned about a loved one?

If a family member or friend has concerns about a prisoner here, relating to safeguarding, such as self harm, bullying, etc. please contact the Safer Custody Welfare Line.

Safer Custody Helpline: 01933 832073

This number is staffed during office hours Monday to Friday. Out of these hours, the call is redirected to the Control Room.

Alternatively, members of the public can email the Safer Custody team on: fivewells.safety@uk.g4s.com
If emailing the team, please can you make sure that you include their name and contact number and the prisoner’s name and number.

Visiting

Booking a visit – domestic visits (family and friends):

Phone line: 01933 718888 and select Option 1, followed by Option 1 again. This phone line will be in operation from 10:00 – 13:00 and 17.00 – 19.00.

More information: https://www.hmpfivewells.co.uk/

Domestic visitors’ identification: https://www.hmpfivewells.co.uk/visiting-the-prison/#security-safeguarding

Booking a visit – legal/officials only: Please send an email to the following email address: fivewells.visits@uk.g4s.com

HMP Ford

Switchboard: 0190 366 3000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Ford, call the anti-drugs and safer custody hotline on 0800 389 2246. Please leave a message with their name, prison number and details of your concerns, also leave your name, contact number and relationship with them.

How to keep in touch:

If you have a loved one in HMP Ford you can email them via email a prisoner.

Visiting information:

Visiting HMP Ford or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can contact the Family Services Manager directly on 0797 063 8276 or shart@spurgeons.org.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI Foston Hall

Switchboard: 01283 584 300

Worried or concerned about a loved one?

Non-emergency : 01283 584 333

Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form on the Prisoners’ Families Helpline website.

Safer Custody Helpline

CRISIS LINE : 01283 584319

Prisoners’ Families Helpline

Prisoners’ Families Helpline: 0808 808 2003

The Prisoners’ Families Helpline can provide confidential support, advice and guidance.

Email

No emails are supplied for HMP & YOI Foston Hall for public use, professionals can have the FMB or employee (with their consent) email if appropriate to the needs.

Visiting

Visiting times

• Wednesday: 2pm to 4pm
• Friday: 2pm to 4pm
• Saturday: 9:30am to 11:30am and 2pm to 4pm
• Sunday: 9:30am to 11:30am and 2pm to 4pm

How to book legal and professional visits

All legal/official visits must be booked by email to hmppsvisitbooking@justice.gov.uk between 9am and 1pm. Any bookings received after this will be dealt with the following day.

Legal visiting times

• Monday to Friday: 9:30am to 10:30am, 10:30am to 11:30am, 2pm to 3pm, 3pm to 4pm

Getting to Foston Hall

Booking a visit – domestic visits (family and friends):

Telephone booking line: 0300 060 6516

The booking line is open:

• Monday, Wednesday and Friday: midday to 5pm
• Tuesday and Thursday: 9am to 5pm

A visit can be booked a minimum of 2 working days before your visit date (subject to availability) and a maximum of 28 working days before the visit (subject to availability).

You must book your first visit by telephone.

Second or subsequent visits can alternatively be booked via booking portal Visit someone in prison – GOV.UK (www.gov.uk)

More information

Foston Hall Prison and Young Offender Institution – GOV.UK (www.gov.uk)

Domestic visitors’ identification:

1. List A

• passports
• identity cards from an EU or European Economic Area (EEA) country
• UK photocard driving licences
• EU or EEA driving licences
• NI Electoral identity cards
• a US passport card
• a proof of age card recognised under PASS with a unique reference number (This includes the Citizen ID card)
• an armed forces identity card
• a UK biometric residence permit (BRP)

2. List B

One form of ID from this list, together with list C.

• a Home Office travel document (convention travel document, stateless person’s document, one-way document or certificate of travel)
• an older person’s bus pass
• a Freedom Pass
• a proof of age card recognised under the Proof of Age Standards Scheme (PASS) without a unique reference number (please refer to List A where a unique reference number is present)

3. List C

One form of ID from this list, together with list B.

• a birth or adoption certificate
• an education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate)
• a rental or purchase agreement for a residential property (signed and dated)
• a marriage or civil partnership certificate
• a bank, building society or credit union current account card (on which the claimed identity is shown)

4. Exceptional Circumstances

If you do not have access to the above listed ID, you may still be able to attend a visit with advanced permission from the prison. Please contact the prison direct to arrange this. Contact details for prisons are available on the prison information pages.

Booking a visit – legal/officials only: 

All legal/official visits must be booked by email to hmppsvisitbooking@justice.gov.uk between 9am and 1pm. Any bookings received after this will be dealt with the following day.

Legal visiting times:

• Monday to Friday: 9:30am to 10:30am, 10:30am to 11:30am, 2pm to 3pm, 3pm to 4pm

Official Visitors – Acceptable Forms of Identification

The following documents are examples of acceptable forms of identification for professional visitors:

1. Members of either House of Parliament: Houses of Parliament ID card or HMG ID cards;
2. Legal advisers: Identification document from the above List A, or from Lists B and C. This must be in conjunction with either a. a headed document from their legal practice stating that they are representing the prisoner they are requesting to visit, or b. should they not yet be representing the prisoner, a headed document from their legal practice explaining the purpose of the visit
3. Police, UK Border Agency and HM Revenue & Customs officers: warrant card
4. Probation and Youth Offending Team officers: probation / YOT department ID card
5. Staff from other prisons, HQ, the Children’s & Young People’s Secure Estate, the inspectorates (including Lay Observers) or Home Office: photo security pass issued by (or on behalf of) Ministry of Justice, HMPPS, or Home Office
6. Consular officials: consular ID card
7. Other public officials: departmental or local authority pass or ID card (but must show the name of the visitor and the name of the department or local authority)
8. Social workers: social worker identification cards
9. Researchers: Security Photo pass or official letter (visits must be pre-arranged)
10. Healthcare staff: NHS photographic identification badge/card or independent sector healthcare photographic identification badge/card

HMP Full Sutton

Switchboard: 01759 475100

Worried or concerned about a loved one?

Safer Custody Helpline: 01759 474068

Prisoners’ Families Helpline: 01759 474068

Visiting the prison: Attend main gate

Booking a visit – domestic visits (family and friends): 01759 475355

More information: 01759 475355

Booking a visit – legal/officials only: 01759 475355

HMP Gartree

Switchboard: 01858 426600

Worried or concerned about a loved one?

In an emergency – call the switchboard on 01858 426600 if you think the prisoner is at immediate risk. Ask for the Orderly Officer and explain that your concern is an emergency.

Non-emergency – call 01858 426886 call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form  on the Prisoners’ Families Helpline website.

Safer Custody Helpline: 01858 426886

Prisoners’ Families Helpline: 0808 808 2003

Email: gartree@prisonadvice.org.uk

Visiting

01858 461 134 or 01858 466 614 or email: socialvisits.gartree@justice.gov.uk

Booking a visit – domestic visits (family and friends):

You can book your visit online. You can book your visit by telephone.

Booking line: 01858 426 727

Domestic visitors’ identification:

You may use any one form of ID from List A.

If you are unable to do this, you can use one document from List B and one form of ID from   List C.

If you are unable to produce any forms of ID from these lists, you may still be able to apply under exceptional circumstances.

You are likely to be turned away from the prison if you are unable to produce any of the required ID documents at the time of your visit, or if you have not made arrangements with the prison, prior to your visit.

1. List A

• passports
• identity cards from an EU or European Economic Area (EEA) country
• UK photocard driving licences
• EU or EEA driving licences
• NI Electoral identity cards
• a US passport card
• a proof of age card recognised under PASS with a unique reference number (This includes the Citizen ID card)
• an armed forces identity card
• a UK biometric residence permit (BRP)

2. List B

One form of ID from this list, together with list C.

• a Home Office travel document (convention travel document, stateless person’s document, one-way document or certificate of travel)
• an older person’s bus pass
• a Freedom Pass
• a proof of age card recognised under the Proof of Age Standards Scheme (PASS) without a unique reference number (please refer to List A where a unique reference number is present)

3. List C

One form of ID from this list, together with list B.

• a birth or adoption certificate
• an education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate)
• a rental or purchase agreement for a residential property (signed and dated)
• a marriage or civil partnership certificate
• a bank, building society or credit union current account card (on which the claimed identity is shown)

4. Exceptional Circumstances

If you do not have access to the above listed ID, you may still be able to attend a visit with advanced permission from the prison. Please contact the prison direct to arrange this. Contact details for prisons are available on the prison information pages

Booking a visit – legal/officials only:

Booking line: 01858 426 727

Monday to Friday, 9am to midday and 1pm to 2pm

Gatwick IRC

Switchboard: 01293 566 500

gatwickirc.visitsbooking.TH@serco.com

Safer Custody Helpline

safercommunitygatwick@serco.com

Email

gatwickirc.visitsbooking@serco.com (to arrange visits)
brookhouse@practiceplusgroup.com (to request medical records)

Visiting

Visiting hours are 2pm-5.30pm and 6pm-9pm every day. Last admission is at 8.30pm.

You must book at least one day in advance, between 8am and 9pm.

You must bring the following:

• passport or travel document
• driving licence (paper and photo sections)

Or you can bring two of the following:

• birth or marriage certificate
• rail or bus pass with photo
• employer’s ID or student card with photo
• young person’s proof of age card
• trade union membership card
• older person’s bus pass
• benefits book
• application registration card (ARC)

More Information

There’s a free bus service from Atlantic House to Brook House with a stop at Tinsley House. The pick-up point is in front of Atlantic House, just outside Gatwick South Terminal. You can ask about bus times or how to arrange a pick-up when you book your visit.

There’s a free on-site car park. If you use a satnav, use the street name Perimeter Road South, not the postcode.

HMP Grendon

Switchboard: 0129 644 5000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Grendon, call the safer custody hotline (24 hours) on 0129 644 5026.

How to keep in touch:

If you have a loved one in HMP Grendon you can email them via email a prisoner.

Visiting information:

Visiting HMP Grendon or need to know more information about how to book a visit? You can find the most up-to-date visits information here.

For visiting enquiries, please ring 0129 644 5243.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI Hatfield

Switchboard: 0140 574 6500

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of someone in HMP & YOI Hatfield, call the 24-hour safer custody hotline on 0140 575 6509.

How to keep in touch:

If you have a loved one in HMP & YOI Hatfield you can email them via email a prisoner.

Visiting information:

Visiting HMP & YOI Hatfield or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can also email the families team at HMP & YOI Hatfield directly by emailing hatfield@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

Heathrow IRC

Switchboard: 020 8607 5200

Safer Custody Helpline

If you have any safeguarding concerns for residents in our care, please contact the Safer Community hotline on 020 8607 5303.

Email

Email: HARVisits@mitie.com (to arrange legal visits – for legal professionals only)
Email: HIRCDomesticVisits@mitie.com (to arrange a social visit)
Email: practiceplusgrp.healthcareheathrowirc@nhs.net (to request medical records)

Visiting

Visiting hours are 2pm-9pm every day. Last admission is at 8.30pm.

• You must book your visit in advance.
• You must bring the following:
• photo ID (passport or driving licence)
• utility bill showing your name and address

As per Home Office requirements, all visitors over the age of 18 must present the following ID prior to entry:

One of the following:

• A passport (current or if expired within 5 years of expiry date). This can include foreign passports and travel documents recognised by HM Government
• European Community identity card
• Photographic driving licence
• Or two of the following:
• Birth certificate
• Marriage certificate
• Rail or bus pass with photograph
• Employer’s ID card or NUS student card
• Young person’s proof of age card
• Trade union membership card
• Senior citizen travel pass issued by a local authority
• Home Office ARC card (asylum support application registration card)
• Benefits book

More Information

There is a refreshment kiosk in the hall and visitors may bring £10 in change to purchase drinks and snacks.

Please bring a £1 coin to use one of the lockers provided, this will be reimbursed to visitors when they depart the centre.

HMP Hewell

Switchboard: 01527 785000

Worried or concerned about a loved one?

Safer Custody Helpline

Prisoners’ Families Helpline: 0808 808 2003

Email: info@prisonersfamilies.org

Visiting

Booking a visit – domestic visits (family and friends):

Phone – 0330 060 6503

Email – HMPPSvisitbooking@justice.gov.uk

Online – www.gov.uk/prison-visits

More information: Visit timings

AM – 09.00 – 11.30

PM – 13.45 – 14.15

Domestic visitors’ identification:

Visitors may identify themselves using one of the following:

• Passport, including foreign passports, and time expired passports where the photograph is still recognisable;
• C identity card;
• Driving licence;
• Benefits book;
• Senior citizen’s public transport photo pass issued by local authority;
• Employer’s or student ID card but only if this clearly shows the name of the visitor and the employer or educational establishment and has a photograph or signature which can be compared with the visitor’s appearance or signature, as well as a Foreign Nationals identity card.

If the visitor is unable to produce one of the above, staff may accept combinations of two or more of the following:

• Birth/marriage certificate;
• Cheque book or credit/debit card (counts as one: do not accept as two);
• Employer’s pass or ID or student ID card not acceptable under 4vi above;
• Young person’s ‘proof of age’ card;
• Trade union or National Students’ Union membership card;
• Rent book;
• Foreign identity or residents’ card (other than EC ID cards acceptable in their own right);
• Expired documents from the above lists that appear satisfactory in other ways;
• ID card from a recognised prison visitors’ organisation (e.g. New Bridge); the name on the card may differ from that on the VO, but provided the visitor has other identification to back up the ID card and provided staff have no reason their bona fides, then this will form acceptable identification.
• Citizen Card.

Staff retain the discretion to accept any other forms of identification, singly or in combination, that clearly identify the visitor in a satisfactory way.

Booking a visit – legal/officials only:

Phone – 0330 060 6503

Email – HMPPSvisitbooking@justice.gov.uk

Acceptable forms of identification – Professional visitors

The following documents are examples of forms of acceptable identification for professional visitors;

• Members of either House of Parliament: Houses of Parliament ID card;
• Legal advisers: identity card issued by firm/chambers, or introductory letter on headed letter paper of firm/chambers;   
• Police, UK Border Agency, and HM Revenue & Customs officers: warrant card;
• Probation officers: probation department ID card;
• Staff from other prisons, HQ or Home Office staff: Ministry of Justice, Prison Service, or Home Office photo security pass;       
• Consular officials: consular ID card;
• Other public officials: departmental or local authority pass or ID card (but only if it shows the name of the visitor and the name of the department or local authority);
• Social workers identification cards:
• Researchers: Security Photo pass or official letter (visits must be pre-arranged), and
• NHS photographic identification badge/card. Independent sector healthcare photographic identification badge/card.

HMP Highpoint

Switchboard: 0144 074 3100

Worried or concerned about a loved one?

Contact the Safer Custody hotline on 0144 074 3004 with any immediate concerns about a resident. This line is checked twice a day, you can leave a message and it will be dealt with promptly.

How to keep in touch:

If you have a loved one in HMP Highpoint you can email them via email a prisoner.

Visiting information:

Visiting HMP Highpoint or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

Ormiston deliver visitor services at HMP Highpoint. You can contact them on 0147 372 4517 or enquiries@ormistonfamilies.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen support children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI Hollesley Bay

Switchboard: 0139 441 2400

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP & YOI Hollesley Bay you can contact the Safer Custody team on 0139 441 2462.

How to keep in touch:

If you have a loved one in HMP & YOI Hollesley Bay you can email them via email a prisoner.

Visiting information:

Visiting HMP & YOI Hollesley Bay or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

Ormiston delivers visitor services at HMP & YOI Hollesley Bay. You can contact them at 0147 3724517 or hmphollesleybay@ormistonfamilies.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Huntercombe

Switchboard: 0149 164 3100

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Huntercombe contact the safer custody hotline on 0149 164 3225. Leave as much information as possible and a telephone number for staff to call you back. You can also email safercustodyhuntercombe@justice.gov.uk.

How to keep in touch:

If you have a loved one in HMP Huntercombe you can email them via email a prisoner.

Visiting information:

Visiting HMP Huntercombe or need to know more information about how to book a visit? You can find the most up-to-date visits information here.

You can email the family services team at HMP Huntercombe directly by emailing huntercombe@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Isle of Wight

Switchboard: 0198 363 4000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Isle of Wight, call the safer custody hotline on 0800 496 1125. The mailbox is checked regularly each day. Please leave as much information as possible and a telephone number for staff to call you back.

Safer Custody Helpline: 0800 496 1125

Prisoners’ Families Helpline: 0808 808 2003

Online Assistance:  https://www.prisonersfamilies.org/forms/hmp-isle-of-wight-safer-custody-contact-form

How to keep in touch:

If you have a loved one in HMP Isle of Wight you can email them via email a prisoner.

Visiting information:

Visiting HMP Isle of Wight or need to know more information about how to book a visit? You can find the most up-to-date visits information here.

Booking a visit – domestic visits (family and friends): 0198 363 4218.

You can also call the family services team directly on 0198 386 5657.

More information:

Domestic visitors’ identification:  https://www.gov.uk/guidance/isle-of-wight-prison#entering-isle-of-wight

Booking a visit – legal/officials only: 0198 363 4218

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Kirkham

Switchboard: 01772 675400

Safer Custody Helpline

If you have any safeguarding concerns for residents in our care, please contact the Safer Community Helpline on 0800 5280 248.

Safer Custody Kirkham email address: safercustodykirkham@justice.gov.uk

Prisoners’ Families Helpline

Prisoners’ Families Helpline: 0808 808 2003

Visiting

Domestic visitors’ identification:

You may use any one form of ID from List A. If you are unable to do this, you can use one document from List B and one form of ID from List C.

1. List A
   • passports
   • identity cards from an EU or European Economic Area (EEA) country
   • UK photocard driving licences
   • EU or EEA driving licences
   • NI Electoral identity cards
   • a US passport card
   • a proof of age card recognised under PASS with a unique reference number (This includes the Citizen ID card)
   • an armed forces identity card
   • a UK biometric residence permit (BRP)
2. List B
   One form of ID from this list, together with list C.
   • a Home Office travel document (convention travel document, stateless person’s document, one-way document or certificate of travel)
   • an older person’s bus pass
   • a Freedom Pass
   • a proof of age card recognised under the Proof of Age Standards Scheme (PASS) without a unique reference number (please refer to List A where a unique reference number is present)
3. List C
   One form of ID from this list, together with list B.
   • a birth or adoption certificate
   • an education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate)
   • a rental or purchase agreement for a residential property (signed and dated)
   • a marriage or civil partnership certificate
   • a bank, building society or credit union current account card (on which the claimed identity is shown)

Booking a visit – legal/officials only

Email: legalvisits.kirkham@justice.gov.uk

More information

To visit someone in Kirkham you must be on a person’s visit list, book at least 24 hours in advance and have the required ID.

HMP Lancaster Farms

Switchboard: 01524 563 450

Worried or concerned about a loved one?

Safer Custody Helpline: 01524 563 518

Prisoners’ Families Helpline: SaferCustodyHelpline.LancasterFarms@justice.gov.uk

Visiting

Booking a visit – domestic visits (family and friends):
Booking Line: 01524 563 636

Visits Centre
Visitor Centre: 01524 563 556

More information:
Telephone: Booking Line: 01524 563 450

Address: HMP Lancaster Farms, Stone Row Head, LA1 3QZ

01524 563 450
01524 563 636

www.gov.uk/prison-visits

Visits: Tues, Wed, Sat & Sun 14:00 – 15.00, 15.30—16.30

Refreshments: Hot and cold drinks, sandwiches, snacks, and sweets.

Toilets: Accessible toilet in the Visitor Centre/baby change.

Disabled Facilities: Disabled parking & lift. No accessible toilet in prison

Domestic visitors’ Identification
You will need to bring one of the following forms of identification with you:

• Passport, including foreign passports, where the photograph is recognisable.
• HM Forces identity card.
• Photographic driving license.
• Benefits book.
• Senior citizen’s public transport photo pass issued by local authority.
• Employer’s or student ID card but only if this clearly shows the name of the visitor and the employer or educational establishment, and has a photograph or signature which can be compared with the visitor’s appearance or signature, and if the Foreign Nationals identity card.

If you are unable to produce one of the above, staff may accept.
combinations of two or more of the following:

• Birth/marriage certificate.
• Cheque book or credit/debit card (counts as one: do not accept as two);
• Employer’s pass or ID or student ID card not acceptable under the Young person’s ‘proof of age’ card.
• Trade union or National Students’ Union membership card.
• Rent book.
• Foreign identity or residents’ card (other than EC ID cards acceptable in Expired documents from the list above (satisfactory in other ways);
• ID card from a recognized prison visitors’ organization (e.g., New Bridge); the name on the card may differ from that on the VO, but provided the visitor has other identification to back up the ID card and provided staff have no reason to doubt their bona fides, then this will form acceptable identification
• Citizen Card
• Staff retain discretion to accept any other forms of identification, singly or in combination, that clearly identify the visitor in a satisfactory way

HMP Leeds

Switchboard: 0113 203 2600

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Leeds call the safer custody hotline on 0113 203 2629. Leave your name, your telephone number, the prisoner’s name and prisoner number, and a brief description of the problem. Someone will call you back within 24 hours.

How to keep in touch:

If you have a loved one in HMP Leeds you can email them via email a prisoner.

Visiting information:

Visiting HMP Leeds or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can also email the families team directly on: info@jigsawvisitorscentre.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Leicester

Switchboard: 0116 2283000

Safer Custody Helpline

If you have any safeguarding concerns for residents in our care, please contact the Safer Custody Helpline on 0116 2283129.

Prisoners’ Families Helpline

Prisoners’ Families Helpline: 0808 808 2003 (open Monday to Friday 9am to 8pm; weekends and Bank Holidays 10am to 3pm).  

Email

Email to send an e-mail message about non-urgent wellbeing concerns to safer custody department: www.prisonersfamilies.org

For writing to prisoners via e-mail: www.emailaprisoner.com

Visiting

Booking a visit – domestic visits (family and friends):

• Online: www.gov.uk/prison-visits

More information: All visits information is available on the Gov.UK website

Visits Entitlements

• Enhanced IEP prisoners – maximum of 4 visits per month
• Standard IEP – maximum of 3 visits per month
• Basic IEP prisoners – 2 visits per month.

Remand Prisoners – Up to 3 per week. Remand prisoners can book on both Saturday and Sunday, but a maximum of 1 visit can be in on the PM session.

Visiting times:

• Monday: 2pm to 4pm
• Tuesday: 2pm to 4pm and 5pm to 6:30pm
• Wednesday: 5pm to 6:30pm
• Thursday: 2pm to 4pm and 5pm to 6:30pm
• Friday: No Visits
• Saturday: 9:30am to 11:30am and 2pm to 4pm
• Sunday: 9:30am to 11:30am and 2pm to 4pm
• Bank holidays: As a rule, visits will run on Bank Holidays if scheduled. Christmas Day and Boxing Day will not have visits.

Domestic visitors’ identification:

1. List A
   • passports
   • identity cards from an EU or European Economic Area (EEA) country
   • UK photocard driving licences
   • EU or EEA driving licences
   • NI Electoral identity cards
   • a US passport card
   • a proof of age card recognised under PASS with a unique reference number (This includes the Citizen ID card)
   • an armed forces identity card
   • a UK biometric residence permit (BRP)
2. List B
   One form of ID from this list, together with list C.
   • a Home Office travel document (convention travel document, stateless person’s document, one-way document or certificate of travel)
   • an older person’s bus pass
   • a Freedom Pass
   • a proof of age card recognised under the Proof of Age Standards Scheme (PASS) without a unique reference number (please refer to List A where a unique reference number is present)
3. List C
   One form of ID from this list, together with list B.
   • a birth or adoption certificate
   • an education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate)
   • a rental or purchase agreement for a residential property (signed and dated)
   • a marriage or civil partnership certificate
   • a bank, building society or credit union current account card (on which the claimed identity is shown)

Booking a visit – legal/officials only: hmpleicesterlegalvisits@justice.gov.uk

HMP Lewes

Switchboard: 0127 378 5100

Worried or concerned about a loved one?

Families of residents in HMP Lewes can use the safer custody hotline to report bullying or concerns about self-harm or suicide. It is staffed during office hours. At other times there is an answerphone which is checked and followed up every day.

Please leave your name, the resident’s name, a return contact number and brief details about your concern and a member of staff will call you back. The safer custody hotline number is 0127 378 5392. You can also email: safercustodylewes@justice.gov.uk.

How to keep in touch:

If you have a loved one in HMP Lewes you can email them via email a prisoner.

Visiting information:

Visiting HMP Lewes or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

Spurgeons staff at HMP Lewes have a Facebook support page and private Facebook support group for families, please contact the team to find out how you can join. You can call them on 0797 063 8276 or email shart@spurgeons.org.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Lindholme

Switchboard: 0130 252 4700

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Lindholme, call the safer custody hotline on 0130 252 4731.

You may be asked to leave a message. If so, include your name, telephone number and why you’re calling, as well as the name and prisoner number of the man you’re worried about. Somebody should call you back within 24 hours.

How to keep in touch:

If you have a loved one in HMP Lindholme you can email them via email a prisoner.

Visiting information:

Visiting HMP Lindholme or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can also email the families team at HMP Lindholme directly by emailing lindholme@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Long Lartin

Switchboard: 0138 629 5100

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Long Lartin, call the safer custody hotline on 0800 496 1455.

Leave your name, telephone number, the reason for your call and the name and prisoner number of the man you are worried about. You should be called back within 24 hours.

How to keep in touch:

If you have a loved one in HMP Long Lartin you can email them via email a prisoner.

Visiting information:

Visiting HMP Long Lartin or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

The Prison Advice and Care Trust (PACT) offer help and support to families and friends with someone in HMP Long Lartin. You can contact them here longlartin@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI Moorland

Switchboard: 0130 252 3000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP & YOI Moorland call the safer custody hotline on 0800 496 1364.

Leave your name, the reason for your call and the name of your loved one and their prisoner number. You will be called back in 24 hours. An emergency number will always be given.

How to keep in touch:

If you have a loved one in HMP & YOI Moorland you can email them via email a prisoner.

Visiting information:

Visiting HMP & YOI Moorland or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can also email the families team at HMP & YOI Moorland directly by emailing moorland@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI New Hall

Switchboard: 0192 480 3000

Worried or concerned about a loved one?

If you are concerned about the safety or wellbeing of a woman in HMP & YOI New Hall call the safer custody line on 0192 484 0723. You will be asked to leave a recorded message that staff will listen to. Please give the full name of the prisoner you are concerned about and include your contact number if possible.

How to keep in touch:

If you have a loved one in HMP & YOI New Hall you can email them via email a prisoner.

Visiting information:

Visiting HMP & YOI New Hall or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen support children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Oakwood

Switchboard: 0190 279 9700

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Oakwood call the safer custody hotline on 0190 279 9991.

If you get an answering machine, please leave as much information as possible and a telephone number for staff to call you back. You will receive a response within 24 hours.

How to keep in touch:

If you have a loved one in HMP Oakwood you can email them via email a prisoner.

Visiting information:

Visiting HMP Oakwood or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can email the visits team here: oakwood@halowbirmingham.org.uk or call the visits centre on 0121 707 1008.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Onley

Switchboard: 01788 523400

Worried or concerned about a loved one?

Safer Custody Helpline: 01788 523500

Prisoners’ Families Helpline: 0808 808 2003

Email: Correspondenceonley@justice.gov.uk

Visiting

Booking a visit – domestic visits (family and friends): 01788 523402

Domestic visitors’ identification: You may use any one form of ID from List A.

If you are unable to do this, you can use one document from List B and one form of ID from List C.

If you are unable to produce any forms of ID from these lists, you may still be able to apply under exceptional circumstances.

You are likely to be turned away from the prison if you are unable to produce any of the required ID documents at the time of your visit, or if you have not made arrangements with the prison, prior to your visit.

1. List A
   • passports
   • identity cards from an EU or European Economic Area (EEA) country
   • UK photocard driving licences
   • EU or EEA driving licences
   • NI Electoral identity cards
   • a US passport card
   • a proof of age card recognised under PASS with a unique reference number (This includes the Citizen ID card)
   • an armed forces identity card
   • a UK biometric residence permit (BRP)
2. List B
   One form of ID from this list, together with list C.
   • a Home Office travel document (convention travel document, stateless person’s document, one-way document or certificate of travel)
   • an older person’s bus pass
   • a Freedom Pass
   • a proof of age card recognised under the Proof of Age Standards Scheme (PASS) without a unique reference number (please refer to List A where a unique reference number is present)
3. List C
   One form of ID from this list, together with list B.
   • a birth or adoption certificate
   • an education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate)
   • a rental or purchase agreement for a residential property (signed and dated)
   • a marriage or civil partnership certificate
   • a bank, building society or credit union current account card (on which the claimed identity is shown)
4. Exceptional Circumstances
   If you do not have access to the above listed ID, you may still be able to attend a visit with advanced permission from the prison. Please contact the prison direct to arrange this. Contact details for prisons are available on the prison information pages.

Booking a visit – legal/officials only: 01788 523402

HMP Pentonville

Switchboard: 0207 023 7000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Pentonville call the safer custody hotline on 0207 023 7341.

If you get an answering machine, leave as much information as possible and a telephone number for staff to call you back. You will receive a response within 24 hours.

You can also email safercustodypentonville@justice.gov.uk.

How to keep in touch:

If you have a loved one in HMP Pentonville you can email them via email a prisoner.

Visiting information:

Visiting HMP Pentonville or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can also contact the family services via pentonville@prisonadvice.org.uk or the visitors’ centre on 0207 700 0912.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Preston

Switchboard: 01772 444550

Safer Custody

If you have any safeguarding concerns for residents in our care, please contact the Safer Community Preston on 01772 444801.

Safer Custody Preston email address: safercustodypreston@justice.gov.uk.

Prisoners’ Families Helpline

Prisoners’ Families Helpline: 0808 808 2003

Email: www.prisonersfamilies.org

Visiting

Booking a visit – domestic visits (family and friends)

To visit someone in Preston Prison you must book your visit in advance and have the required ID with you when you go.

At least one visitor must be 18 or older at every visit.

The number of visits a prisoner can have varies. You can check this with Preston Prison.

Contact Preston Prison if you have any questions about visiting.

How to book family and friends visits

You can book your visit online or by telephone.

Telephone booking line: 0330 058 8224

The booking line is open:
• Monday, Wednesday and Friday: midday to 5pm
• Tuesday and Thursday: 9am to 5pm

Visiting times
• Monday to Sunday: 2pm to 3pm and 3:30pm to 4:30pm

Domestic visitors’ identification:

1. List A
   • passports
   • identity cards from an EU or European Economic Area (EEA) country
   • UK photocard driving licences
   • EU or EEA driving licences
   • NI Electoral identity cards
   • a US passport card
   • a proof of age card recognised under PASS with a unique reference number (This includes the Citizen ID card)
   • an armed forces identity card
   • a UK biometric residence permit (BRP)
2. List B
   One form of ID from this list, together with list C.
   • a Home Office travel document (convention travel document, stateless person’s document, one-way document or certificate of travel)
   • an older person’s bus pass
   • a Freedom Pass
   • a proof of age card recognised under the Proof of Age Standards Scheme (PASS) without a unique reference number (please refer to List A where a unique reference number is present)
3. List C
   One form of ID from this list, together with list B.
   • a birth or adoption certificate
   • an education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate)
   • a rental or purchase agreement for a residential property (signed and dated)
   • a marriage or civil partnership certificate
   • a bank, building society or credit union current account card (on which the claimed identity is shown)
4. Exceptional Circumstances
   If you do not have access to the above listed ID, you may still be able to attend a visit with advanced permission from the prison. Please contact the prison direct to arrange this. Contact details for prisons are available on the prison information pages.

Booking a visit – legal/officials only

How to book legal and professional visits

You can book a legal or professional visit by emailing HMPPSvisitbooking@justice.gov.uk
You can also book a visit by calling: 0330 058 8224
Find out about call charges

The line is open Monday to Friday, 9am to 5pm.

Legal visit times:

Monday to Friday AM: 9am to 10am and 10:30am to 11:30am
Monday, Tuesday, Thursday and Friday pm 2pm to 3pm and 3:30pm to 4:30pm

Official Visitors – Acceptable Forms of Identification

The following documents are examples of acceptable forms of identification for professional visitors:

1. Members of either House of Parliament: Houses of Parliament ID card or HMG ID cards;
2. Legal advisers: Identification document from the above List A, or from Lists B and C. This must be in conjunction with either a. a headed document from their legal practice stating that they are representing the prisoner they are requesting to visit, or b. should they not yet be representing the prisoner, a headed document from their legal practice explaining the purpose of the visit
3. Police, UK Border Agency and HM Revenue & Customs officers: warrant card
4. Probation and Youth Offending Team officers: probation / YOT department ID card
5. Staff from other prisons, HQ, the Children’s & Young People’s Secure Estate, the inspectorates (including Lay Observers) or Home Office: photo security pass issued by (or on behalf of) Ministry of Justice, HMPPS, or Home Office
6. Consular officials: consular ID card
7. Other public officials: departmental or local authority pass or ID card (but must show the name of the visitor and the name of the department or local authority)
8. Social workers: social worker identification cards
9. Researchers: Security Photo pass or official letter (visits must be pre-arranged)
10. Healthcare staff: NHS photographic identification badge/card or independent sector healthcare photographic identification badge/card

HMP Risley

Switchboard: 01925 733000

Worried or concerned about a loved one?

In an emergency 01925 733023 if you think a prisoner is at immediate risk of harm. Ask for the Orderly Officer and explain that your concern is an emergency.

Safer Custody Helpline: 01925 733007

Prisoners’ Families Helpline: 0808 808 2003

Email: https://www.prisonersfamilies.org/forms/hmp-risley-safer-custody-contact-form

Visiting

The following documents are examples of acceptable forms of identification for professional visitors:

1. Members of either House of Parliament: Houses of Parliament ID card or HMG ID cards;
2. Legal advisers: Identification document from the above List A, or from Lists B and C. This must be in conjunction with either a. a headed document from their legal practice stating that they are representing the prisoner they are requesting to visit, or b. should they not yet be representing the prisoner, a headed document from their legal practice explaining the purpose of the visit
3. Police, UK Border Agency and HM Revenue & Customs officers: warrant card
4. Probation and Youth Offending Team officers: probation / YOT department ID card
5. Staff from other prisons, HQ, the Children’s & Young People’s Secure Estate, the inspectorates (including Lay Observers) or Home Office: photo security pass issued by (or on behalf of) Ministry of Justice, HMPPS, or Home Office
6. Consular officials: consular ID card
7. Other public officials: departmental or local authority pass or ID card (but must show the name of the visitor and the name of the department or local authority)
8. Social workers: social worker identification cards
9. Researchers: Security Photo pass or official letter (visits must be pre-arranged)
10. Healthcare staff: NHS photographic identification badge/card or independent sector healthcare photographic identification badge/card

Booking a visit – domestic visits (family and friends):

Telephone: 01925 733 063

Email: SocialVisitsRisley@justice.gov.uk

More information

Domestic visitors’ identification:

1. List A

• passports
• identity cards from an EU or European Economic Area (EEA) country
• UK photocard driving licences
• EU or EEA driving licences
• NI Electoral identity cards
• a US passport card
• a proof of age card recognised under PASS with a unique reference number (This includes the Citizen ID card)
• an armed forces identity card
• a UK biometric residence permit (BRP)

2. List B

• One form of ID from this list, together with list C.
• a Home Office travel document (convention travel document, stateless person’s document, one-way document or certificate of travel)
• an older person’s bus pass
• a Freedom Pass
• a proof of age card recognised under the Proof of Age Standards Scheme (PASS) without a unique reference number (please refer to List A where a unique reference number is present)

3. List C

• One form of ID from this list, together with list B.
• a birth or adoption certificate
• an education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate)
• a rental or purchase agreement for a residential property (signed and dated)
• a marriage or civil partnership certificate
• a bank, building society or credit union current account card (on which the claimed identity is shown)

Booking a visit – legal/officials only:

Telephone: 01925 733284 or 01925 733285

Email: LegalVisits.Risley@justice.gov.uk

HMP Rye Hill

Switchboard: 01788 523300

Worried or concerned about a loved one?

Contact 01788 523300 and choose one of the following options:

Option 1 – Healthcare – this is for healthcare professionals only as we cannot discuss patients over the phone.

Option 2 – to leave a message with Safer Custody who can contact you back to alleviate any concerns.

Safer Custody Helpline: 01788 523300 option 2 to be able to leave a message on the Safer Custody Answerphone which is checked daily.

Visiting

Booking a visit – domestic visits (family and friends):

Contact 01788 523300 option 3 to book a visit with the bookings clerk.

Domestic visitors’ identification:

First visit – one picture ID such as a passport or drivers’ license and one proof of address which is less than three months old such as a bank statement or utilities bill.

Subsequent visits – Picture ID.

Booking a visit – legal/officials only:

Contact 01788 523300 option 3 to book a visit with the bookings clerk.

HMP Spring Hill

Switchboard: 0129 644 5000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Spring Hill call the safer custody hotline (24 hours) on 01296 445 026.

How to keep in touch:

If you have a loved one in HMP Springhill you can email them via email a prisoner.

Visiting information:

Visiting HMP Spring Hill or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

For visit bookings and inquiries you can call the visitors’ centre directly on 0129 644 5243.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Stafford

Switchboard: 0178 577 3000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Stafford, call the safer custody hotline on 0178 577 3127 and leave as much information as possible. All issues raised will be investigated.

How to keep in touch:

If you have a loved one in HMP Stafford you can email them via email a prisoner.

Visiting information:

Visiting HMP Stafford or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Stocken

Switchboard: 0178 079 5100

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Stocken, call the safer custody hotline on 0178 079 5213 and leave as much information as possible. All issues raised will be investigated.

How to keep in touch:

If you have a loved one in HMP Stocken you can email them via email a prisoner.

Visiting information:

Visiting HMP Stocken or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI Sudbury

Switchboard: 01283 584000

Safer Custody Helpline

If you have any safeguarding concerns for residents in our care, please contact the Safer Community Helpline on 01283 584109.

Prisoners’ Families Helpline

Prisoners’ Families Helpline: 0808 808 2003 (open Monday to Friday 9am to 8pm; weekends and Bank Holidays 10am to 3pm).  

Email

Email: Sudbury@prisonadvice.org.uk

Visiting

Booking a visit – domestic visits (family and friends):

• Online: www.gov.uk/prison-visits
• By email: Socialvisitssudbury@justice.gov.uk
• By phone: 0128 358 4175   

More information

Domestic visitors’ identification: All visitors, including children, need valid photographic ID. It must be in date.

See GOV website for more information on types of ID: (https://www.gov.uk/government/publications/management-of-security-at-visits-policy-framework-open-estate/acceptable-forms-of-identification-id-when-visiting-a-prison-in-england-and-wales-annex-a).

Booking a visit – legal/officials only:

LegalVisit.Sudbury@justice.gov.uk

0128358 4175   

HMP & YOI Swinfen Hall

Switchboard: 0154 348 4000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP & YOI Swinfen Hall call the safer custody hotline on 0154 348 4244 and leave a message with as much information as possible. Someone will call you back within 24 hours.

How to keep in touch:

If you have a loved one in HMP & YOI Swinfen Hall you can email them via email a prisoner.

Visiting information:

Visiting HMP & YOI Swinfen Hall or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Thameside

Switchboard: 020 8317 9777

Safer Custody Helpline

If you are concerned about the safety, health or wellbeing of a prisoner, please contact us in the following ways:

• Email: TSI-FACT@Serco.com
• Safer Custody hotline voicemail box: 020 8317 5593
• Email: TSI-SaferPrisons@serco.com

Please be aware these three accounts are only accessed at irregular intervals between the hours of 8.30am-5pm Monday to Friday

Out of hours and weekends or for urgent issues please contact our main telephone number: 020 8317 9777. This will allow you to be diverted to the most suitable area to manage your query.

Email

TSI-SaferPrisons@serco.com

Visiting the prison

ALL visitors, whether they have visited before or if it is their first time visiting, must bring a photographic ID and proof of current address with them for every visit and must be able to clearly identify themselves as the person that they are claiming to be. The proof of address must match the address submitted by the prisoner when booking the visit. If you are unable to provide this or the addresses do not match then you will not be permitted to enter.

All visitors at HMP Thameside must be appropriately dressed at all times. Failure to comply will result in you being refused entry to the establishment. The following restrictions apply to all visits of all ages. This is by no means a complete list and is reviewed regularly.

HMP The Mount

Switchboard: 01442 836300

Safer Custody Helpline

If you have any safeguarding concerns for residents in our care, please contact the Safer Community Helpline on 01442 836531.

Prisoners’ Families Helpline

Prisoners’ Families Helpline: 0808 808 2003

Email: info@prisonersfamilies.org

Visiting

Visiting the prison: https://www.gov.uk/prison-visits

Booking a visit – domestic visits (family and friends): 01442 836352

More information

Domestic visitors’ identification:

All visitors to prisons in England and Wales, other than accompanied children under the age of 16, whether visiting for social, or official purposes, are required to prove their identity before entry.
This list defines the accepted forms of ID when visiting a prison in England and Wales.

Visitors under the age of 16 must be accompanied by an adult, who must adhere to the ID requirement set out above. The accompanying adult has responsibility for the child, supporting the child’s relationship with the prisoner, and for giving assurances of the child’s identity.

You may use any one form of ID from List A.
If you are unable to do this, you can use one document from List B and one form of ID from List C.
If you are unable to produce any forms of ID from these lists, you may still be able to apply under exceptional circumstances.

You are likely to be turned away from the prison if you are unable to produce any of the required ID documents at the time of your visit, or if you have not made arrangements with the prison, prior to your visit.

1. List A
   • passports
   • identity cards from an EU or European Economic Area (EEA) country
   • UK photocard driving licences
   • EU or EEA driving licences
   • NI Electoral identity cards
   • a US passport card
   • a proof of age card recognised under PASS with a unique reference number (This includes the Citizen ID card)
   • an armed forces identity card
   • a UK biometric residence permit (BRP)
2. List B
   One form of ID from this list, together with list C.
   • a Home Office travel document (convention travel document, stateless person’s document, one-way document or certificate of travel)
   • an older person’s bus pass
   • a Freedom Pass
   • a proof of age card recognised under the Proof of Age Standards Scheme (PASS) without a unique reference number (please refer to List A where a unique reference number is present)
3. List C
   One form of ID from this list, together with list B.
   • a birth or adoption certificate
   • an education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate)
   • a rental or purchase agreement for a residential property (signed and dated)
   • a marriage or civil partnership certificate
   • a bank, building society or credit union current account card (on which the claimed identity is shown)
4. Exceptional Circumstances
   If you do not have access to the above listed ID, you may still be able to attend a visit with advanced permission from the prison. Please contact the prison direct to arrange this. Contact details for prisons are available on the prison information pages.
5. Official Visitors – Acceptable Forms of Identification
   The following documents are examples of acceptable forms of identification for professional visitors:
6. Members of either House of Parliament: Houses of Parliament ID card or HMG ID cards;
7. Legal advisers: Identification document from the above List A, or from Lists B and C. This must be in conjunction with either a. a headed document from their legal practice stating that they are representing the prisoner they are requesting to visit, or b. should they not yet be representing the prisoner, a headed document from their legal practice explaining the purpose of the visit
8. Police, UK Border Agency and HM Revenue & Customs officers: warrant card
9. Probation and Youth Offending Team officers: probation / YOT department ID card
10. Staff from other prisons, HQ, the Children’s & Young People’s Secure Estate, the inspectorates (including Lay Observers) or Home Office: photo security pass issued by (or on behalf of) Ministry of Justice, HMPPS, or Home Office
11. Consular officials: consular ID card
12. Other public officials: departmental or local authority pass or ID card (but must show the name of the visitor and the name of the department or local authority)
13. Social workers: social worker identification cards
14. Researchers: Security Photo pass or official letter (visits must be pre-arranged)
15. Healthcare staff: NHS photographic identification badge/card or independent sector healthcare photographic identification badge/card

Booking a visit – legal/officials only: professionalvisitsthemount@justice.gov.uk

HMP & YOI Thorn Cross

Switchboard: 01925 805100

Worried or concerned about a loved one?

Call the safer custody/prisoners’ families helpline on 0808 808 2003.

Visiting information:

Booking a visit – domestic visits (family and friends):

Visiting times:

Friday: 1:45pm to 3:45pm

Saturday: 1:45pm to 3:45pm

Sunday: 9:45am to 11.45am and 1:45pm to 3:45pm

To book a visit please call the booking line: 01925 805018

Visits can be booked between:

Monday to Friday – 8:30am to 12pm.

Domestic visitors’ identification

List A

• passports

• identity cards from an EU or European Economic Area (EEA) country
• UK photocard driving licences
• EU or EEA driving licences
• NI Electoral identity cards
• a US passport card
• a proof of age card recognised under PASS with a unique reference number (This includes the Citizen ID card)
• an armed force’s identity card
• a UK biometric residence permit (BRP)

List B

One form of ID from this list, together with list C.

• a Home Office travel document (convention travel document, stateless person’s document, one-way document or certificate of travel)-
• an older person’s bus pass
• a Freedom Pass
• a proof of age card recognised under the Proof of Age Standards Scheme (PASS) without a unique reference number (please refer to List A where a unique reference number is present)

List C

One form of ID from this list, together with list B.

• a birth or adoption certificate
• an education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate)
• a rental or purchase agreement for a residential property (signed and dated)
• a marriage or civil partnership certificate
• a bank, building society or credit union current account card (on which the claimed identity is shown.

Booking a visit – legal/officials only:

You can book a legal visit via the prisoner’s legal advisor.

Tuesdays and Thursdays: 9am to 12pm

Booking line: 01925 805018 Booking line opening times: 8:30am to 12pm Monday to Friday

The following documents are examples of acceptable forms of identification for professional visitors:

1. Members of either House of Parliament: Houses of Parliament ID card or HMG ID cards;
2. Legal advisers: Identification document from the above List A, or from Lists B and C. This must be in conjunction with either a. a headed document from their legal practice stating that they are representing the prisoner they are requesting to visit, or b. should they not yet be representing the prisoner, a headed document from their legal practice explaining the purpose of the visit
3. Police, UK Border Agency and HM Revenue & Customs officers: warrant card
4. Probation and Youth Offending Team officers: probation / YOT department ID card
5. Staff from other prisons, HQ, the Children’s & Young People’s Secure Estate, the inspectorates (including Lay Observers) or Home Office: photo security pass issued by (or on behalf of) Ministry of Justice, HMPPS, or Home Office
6. Consular officials: consular ID card
7. Other public officials: departmental or local authority pass or ID card (but must show the name of the visitor and the name of the department or local authority)
8. Social workers: social worker identification cards
9. Researchers: Security Photo pass or official letter (visits must be pre-arranged)
10. Healthcare staff: NHS photographic identification badge/card or independent sector healthcare photographic identification badge/card/

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Wakefield

Switchboard: 0192 461 2000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Wakefield call the switchboard on 0192 461 2000 and ask to speak to the Safer Prisons department or the duty governor. In an emergency, ask for the ‘control room’. They will pass on your concerns to the orderly officer immediately.

You can also call the Safer Prisons Family Helpline on 0800 389 1108 and leave a message. It is monitored from 8am to 5pm and once after midnight.

How to keep in touch:

If you have a loved one in HMP Wakefield you can email them via email a prisoner.

Visiting information:

Visiting HMP Wakefield or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Warren Hill

Switchboard: 0139 463 3400

Worried or concerned about a loved one?

Please call 0139 463 3400 (24 hours) and ask for the Safer Custody hotline to report immediate concerns you may have about a resident at HMP Warren Hill.

How to keep in touch:

If you have a loved one in HMP Warren Hill you can email them via email a prisoner.

Visiting information:

Visiting HMP Warren Hill or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

Ormiston family services work at Warren hill and can be contacted on 0147 372 4517 or hmpwarrenhill@ormistonfamilies.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Wayland

Switchboard: 01953 804100

Worried or concerned about a loved one?

If you have concerns about the safety, health or wellbeing of a man in HMP Wayland, call the safer custody hotline on 0195 380 4000.

You may be asked to leave a message. Please leave as much information as possible about your concern. All issues raised will be investigated.

How to keep in touch:

If you have a loved one in HMP Wayland you can email them via email a prisoner.

Visiting information:

Visiting HMP Wayland or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Wealstun

Switchboard: 0193 744 4400

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Wealstun call the safer custody (at risk) hotline on 0193 744 4774.

Leave your name, telephone number and the reason for your call. Also, leave the name and prisoner number of your loved one. You will get a call back within 24 hours.

How to keep in touch:

If you have a loved one in HMP Wealstun you can email them via email a prisoner.

Visiting information:

Visiting HMP Wealstun or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can also email the team directly on: FamilySupport.Wealstun@hmps.gsi.gov.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMYOI Werrington

Switchboard: 0178 246 3300

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a young person in HMYOI Werrington call the safeguarding line on 0178 246 3355. There is an answerphone out of hours and it is checked regularly. Please leave your name, telephone number and the reason for your call. Also, leave the name and prisoner number of your loved one.

How to keep in touch:

If you have a loved one in HMYOI Werrington you can email them via email a prisoner.

Visiting information:

Visiting HMYOI Werrington or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Whatton

Switchboard: 0194 980 3200

Worried or concerned about a loved one?

HMP Whatton has a safer custody hotline to call or email if you are worried about the health or safety of a resident. Please call 0194 980 3484 and leave your name, telephone number and the reason for your call. Also, leave the name and prisoner number of your loved one. You can also email safercustodywhatton@justice.gov.uk.

How to keep in touch:

If you have a loved one in HMP Whatton you can email them via email a prisoner.

Visiting information:

Visiting HMP Whatton or need to know more information about how to book a visit? You can find the most up-to-date visits information here.

For further information about the visitor centre call 0194 980 3564 or email whattonvc@rushcliffecvs.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen support children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI Winchester

Switchboard: 0196 272 3000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP & YOI Winchester call the safer custody hotline on 0196 272 3320. Please leave your name, telephone number and the reason for your call. Also, leave the name and prisoner number of your loved one.

How to keep in touch:

If you have a loved one in HMP & YOI Winchester you can email them via email a prisoner.

Visiting information:

Visiting HMP Winchester or need to know more information about how to book a visit? You can find the most up-to-date visits information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Wormwood Scrubs

Switchboard: 0208 588 3200

Worried or concerned about a loved one?

If you are worried about your loved one while they are a resident at HMP Wormwood Scrubs you can contact the Safer Custody team on 0208 588 3216. You may be asked to leave a voicemail. Please make sure you include:

• Your name.
• The reason that you are calling.
• The name of your family member/friend (and their prison number if you know it).
• Your telephone number (so that the prison can call you back).

Please wait at least 24 hours for a call back before contacting the prison again.

How to keep in touch:

If you have a loved one in HMP Wormwood Scrubs you can email them via email a prisoner.

Visiting information:

Visiting HMP Wormwood Scrubs or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen support children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.