Our unfaltering dedication to quality is something we are very proud of; we constantly strive to do things better for our patients. This ethos has led to innovative, evidence-based developments in our procedures and ongoing improvements to the patient experience.
The Care Quality Commission (CQC), an independent regulator of health and social care in England, rated us ‘Outstand’ and ‘Good’ across all of our hospitals. This means you can rest assured that our services are safe, reliable and patient-focused.
We know that our performance is a vital part of trusting us to care for you or your loved ones, which is why we want to share the following information with you.
What you will get
The highest quality care
A named consultant from start to finish
What you won’t get
Any compromise on safety or outcome
Any hidden extra costs
As a day patient
Your appointment letter will state the time of your appointment. Please give yourself plenty of time to travel to the hospital.
Ensure you drink plenty of water as you may need to have a urine or blood test. This is especially relevant to urology and gynaecology patients.
If you require glasses please make sure you bring them with you, as you may need to read and fill out paperwork.
Make sure you have a detailed list of the medication you are currently taking and have taken in the past.
If you are an ophthalmology patient, please do not drive yourself to the hospital.
All areas of our hospital are accessible to wheelchair users. Portable hearing loops are available at the main reception desk and can be carried around the hospital as required.
The nature of your day visit depends on whether you are undergoing diagnostic testing, minor surgery, or a different procedure although.
If you are undergoing a procedure or treatment on the day, our team will ensure that you can recover in a safe and comfortable environment. Your Consultant and nurses will monitor you closely and decide when you are ready to leave.
As an overnight patient
You will see several members of our team at your pre-admission appointment and may be asked a lot of similar questions: this is because we need to be absolutely sure we have the right information.
We will undertake as many tests as possible on the day of your appointment, but you may need to return for a specialist visit.
Your pre-admission appointment is also an opportunity for you to meet the consultant who will perform your treatment. Feel free to ask any questions you wish – you may even want to write these down ahead of your appointment. They will explain any special preparations you may need to make before your treatment.
Are you staying overnight in our inpatient ward? Remember to bring the following items with you:
a nightdress or pyjamas (preferably knee length or shorts)
day clothes
clean underwear
dressing gown and slippers
toiletries
toothbrush
toothpaste
shampoo
shower gel
deodorant
body cream
medication you normally take (in original boxes)
a list of doses for each medicine
sanitary towels or tampons
razor and shaving material
comb and hairbrush
if you are using a hearing aid, pack the case and spare batteries
glasses or contact lenses with case
mobile phone and charger
entertainment like a book or magazines
important telephone numbers
Please remember that all valuables and money is brought in at your own risk. You are advised not to bring in laptops, tablets and jewellery.
Your family and friends are welcome to visit you.
Please be aware that visiting hours vary from hospital to hospital.
We offer free Wi-Fi access for patients and visitors.
If you’re staying with us, you’ll be in either a single en-suite room or a same-sex shared en-suite room depending on your preference. This is part of our commitment to patient dignity, and helps ensure a more comfortable and relaxed stay.
“I went in to the centre in so much pain and walked out, on crutches, two and a half days later pain free – it was remarkable.”
Private patient, Plymouth – efficient, professional, and supportive
I cannot recommend Practice Plus In Plymouth enough. From the start, they have been efficient, professional and supportive. All staff have been kind and caring. The treatment received has improved my father’s life immensely and this would not have happened without the professional and expertise of Dr Stitson. Thank you and keep up the great work you do.
by S Garner, Trustpilot
Hip replacement patient, St Mary’s Portsmouth – very efficient service, I would recommend
I was seen by a Consultant Orthopaedic surgeon at St Mary’s Hospital in Portsmouth within two weeks of applying. I didn’t have to wait long in the Outpatient’s department before being called in. An X-ray was ordered and taken and I was seen again by the Consultant who confirmed that I needed a hip replacement. The pros and cons of the procedure were explained, and I was told that I would hear from the secretary shortly afterwards to arrange a date for the surgery. The young radiologist was exceptionally kind. Due to an upcoming holiday, I’ve been able to choose when I would like to have the operation. So far I’ve found the Wellsoon part of this Group to be very efficient and I would recommend.
by J Watson, Trustpilot
Orthopaedic patient, Southampton – a brilliant, wonderful service!
Firstly, the care from all theatre staff, they were brilliant… very caring and helpful. my surgeon, Vasileiosk Kefalas, was brilliant, he explained everything about the procedure as we proceeded I was extremely confident of his knowledge and abilities. my procedure went really smoothly! thank you all so much
by Joan Robertson, Trustpilot
Hip replacement patient, Plymouth – I could not have been treated any better
I would like to thank everyone who looked after me with my hip replacement on 6/6/26 from Mr Miller who referred me, Mr Hosny the surgeon, all the nurses and other medical staff, the radiographer, the physiotherapist, domestics, receptionists, and anyone else I may have missed. From my first appointment to discharge, I could not have been treated any better. Having my surgery has given me my life back. Before, I couldn’t do much and certainly couldn’t go out and about. Now, I will be able to return to shopping, the clubs I belong to, and my football home matches, and most of all my coach trips to my football club’s away matches, which I really enjoy . Thank you all again from my heart.
by Ann Greening, Trustpilot
Spinal surgery patient, Barlborough – place is first class, credit to every one who works there
Had my spinal surgery today and can’t rate and thank the whole team from surgeon down to the cleaners for a first class service I was treated with upmost respect and kindness from each and every one I came in contact with from the very first minute I stepped through the door at reception on my pre opp to phone calls all the way up to today and my operation the place is a first class credit to every one who works there once again a very very big thank you to you all.
by James Gallagher, Google
Hip and knee replacement, Southampton – Changed my life twice over!
I had full hip replacement in 2024 and a full knee replacement a year later in 2025. Both were carried out by Dr Alistair Scott Parker and I cannot give enough praise to Dr Parker & the entire Team at Practice Plus Group, Southampton. Excellent care during and post op. Warm and caring Anaesthetists Geoff & Steve. I will always be so grateful to Dr Parker for changing my life twice over. Follow the expert’s advice and you will make a full recovery. Rehab is key & listen to your body.
by Joanne Bertram, Trustpilot
General surgery, Shepton Mallet – First class experience all round!
Absolutely first class experience for me. I think the best way to write this review is to simply put in here exactly what I wrote on the card which I took in to the Shepton Mallet hospital on my final post-op visit (along with boxes of treats for their staff rest room) – this was as follows:-
“I want to say thank you to all the staff that I met in my recent stay in the hospital. Every single one of you was professional and efficient combined with pleasantness and humour. My operation has been a complete success and I am truly grateful for all your efforts. My sincerest thanks to you once again.”
I cannot praise the hospital highly enough as the staff and systems were simply superb – my thanks yet again to all there.
by Martin Gilyatt, Trustpilot
Wisdom tooth removal, Emersons Green – 10/10, would recommend!
Amazing experience having a wisdom tooth removed today – the staff were so lovely, put me at ease when I was really nervous. Clean and welcoming environment. 10/10 recommend!
by Poppy Foster, Google
Knee replacement, Birmingham – The care was professional and reassuring
My mother recently underwent her second total knee replacement surgery at Practice Plus Group, both performed by Mr Dehne.
The care she received was professional and reassuring. Mr Dehne’s obvious expertise and clear communication put her at ease and the nursing staff, doctors and physios were all so kind and always willing to help.
She was a little unwell after the operation and had to stay an extra night. A special thank you to the night shift nurses Jill and Allison. Her progress was closely monitored and pain managed as well as possible. Nothing was too much trouble. We’re extremely grateful for the care received.
The experience with PPG and Mr Dehne has been very positive – from the warm welcome on reception (Jackie is fabulous) though to being wheeled out to the car to go home (thank you Jordan), we are grateful for the care and compassion shown throughout both surgeries and look forward to a much better quality of life that two new knees will bring.
by Katie Mansell, Google
Lap cholecystectomy, Southampton – Grateful beyond words
Thank you for your [Mr David Berry, Dr David Betak and Practice Plus Group staff ] incredible care and kindness. Your hard work made a stressful time so much easier. Grateful beyond words.
