HMP Altcourse

Switchboard: 0151 522 2000

Safer Custody Helpline

Prisoners’ Families Helpline: 0808 808 2003

Email

If you are enquiring to confirm if a friend or relative is within our custody then please email findaprisoner@justice.gov.uk.

Visiting the prison

Booking a visit – domestic visits (family and friends)

Prisoners are responsible for booking their own visits; this is done by using an application on the Central Management System (CMS) – accessed via touchscreen computer terminals that are located on each unit in the establishment. Once a visit has been approved it is up the individual prisoner to inform his family and friends of the date and time of the visit.

The maximum time a visit can be booked is 14 days in advance and the minimum is three days in advance.

Prisoners can book up to three adult visitors per session and three children less than 18 years of age. However, if the child is over 17 they will be classed as an adult.

It is the responsibility of the prisoner to book and inform friends and family of the time and date of visits. Staff are not responsible for booking or informing family and friends of visits or cancellation of visits. It is also the responsibility of the prisoner to inform visitors of correct identification requirements as well as other visit regulations, however visitors are encouraged to check the website for further details.

For sending correspondence/emails to your family or friend in prison, you can take advantage of the emailaprisoner.com system. Please log on to https://www.emailaprisoner.com and follow the instructions.

More information

Domestic visitors’ identification

All visitors to closed prisons, both adults and children, whether visiting for social or official purposes must be required to prove their identity at Reception. (Children’s birth certificates are suitable to prove the name and date of birth).

Two separate forms of up-to-date identification will be required to gain entry to the prison, including one photographic identification and two proof of address:

• Driving licence – acceptable on its own if photograph and the address matches the address provided by the prisoner on CMS.
• Passport – including foreign passports and time expired passports where the photograph is still recognisable.
• Bus pass (elderly only) – must have been issued by the Local Authority. Photograph must match.
• Student / Employers I.D. – must clearly show the name of the visitor and educational establishment/employer. Photograph must match.
• Citizen Card – A Citizen Card is an official UK ID/proof of age card recognised as such by the Home Office. Obtained online. A standard application costs £15 and takes 21 days (card posted by Royal Mail 2nd class); an urgent application costs £30 and takes 1-2 working days (subject to verification; card posted by Special Delivery guaranteed Next Day by 1pm). You can find out more at www.citizencard.com. Must be official, the photograph must match.

Two proof of address can include: (No more than six months old) 

• Utility bill
• Benefit book/letter
• Council tax/Tax Credit award
• Household bill or statement with the address on

For other forms of ID that may be acceptable please ensure you contact the prison Visits Booking line for advice.

If a visitor is unable to produce ID as above, staff may accept combinations of two or more of the following below, but must also include two proof of addresses:

• Birth/marriage certificate
• Rail or bus pass with photo
• Cheque book or credit/debit card (counts as one, do not accept as two)
• Employer’s pass or ID or student ID card not acceptable under paragraph 2
• Young person’s ‘proof of age’ card
• Trade Union or National Students’ union membership card
• Library card, if it has a signature that can be compared with the visitor’s signature
• Rent book
• Foreign identity or resident’s card (other than EC ID cards acceptable in their own right)
• Expired documents from the above lists that appear satisfactory in other ways
• ID Card from Prison Visitors Organisations

You may be refused entry if you do not have sufficient ID. This will be decided by the Visits Manager on duty. The Director has the discretion to accept any form of identification that clearly identifies the visitor in a satisfactory way.

Having had ID checked all visitors will have their photograph taken, fingerprints and hand stamped with UV ink. All adults and children over 10 years of age will have their fingerprints taken. 

Booking a visit – legal/officials only

Our dedicated booking line is staffed: Monday to Friday between 8.30am-4.30pm.

Official visitors can book by phone or via email:

• Email: AC.OfficialVisits@sodexogov.co.uk
• Phone: 0151 522 2196 or 0151 522 2047

For non-confidential correspondence to your clients, you can take advantage of the emailaprisoner.com system. Please log on to https://www.emailaprisoner.com/ and follow the instructions.

HMP & YOI Askham Grange

Switchboard: 0190 477 2000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a woman at HMP & YOI Askham Grange, call the safer custody hotline on 0190 477 2026.

How to keep in touch:

If you have a loved one in HMP & YOI Askham Grange you can email them via email a prisoner.

Visiting information:

Visiting HMP & YOI Askham Grange or need to know how to book a visit? You can find out visiting information here.

You can also email the families team at HMP Askham Grange directly here: askhamgrange@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Belmarsh

Switchboard: 020 8331 4400

Safer Custody Helpline

If you have concerns about the safety or wellbeing of a prisoner in Belmarsh, call the safer custody hotline and leave a message. Someone will call you back within 24 hours.

Telephone: 0208 331 4890
Monday to Friday, 8am-4pm, weekends from 8am-12noon.

In an emergency, call 0208 331 4781 or 0208 331 4866.

Email

safercustody-belmarsh@justice.gov.uk

Visiting the prison

All visitors, aged 16 or older must prove their identity before entering the prison. All visitors will need to be given a pat-down search, including children. On your first visit, you will have your photo taken. You may have your fingerprints taken and an eye scan. You may also be sniffed by security dogs.

Belmarsh has a strict dress code policy, which means visitors should wear smart, family-friendly clothes (no ripped clothing, no vests, no low-cut tops, no shorts, no short dresses, no sports team clothing, no watches, only minimal jewellery, no offensive slogans and no headwear, other than that worn for religious reasons).

Refreshments are available during your visit.

There are strict controls on what you can take into Belmarsh. You will have to leave most of the things you have with you in a locker (you will need a £1 coin) or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a family-friendly visitors centre run by the Prison Advice and Care Trust (PACT).

Visitors should arrive to the visitors centre to book in for a visit. There is a tea bar in the visitor’s centre outside the prison and a full tea bar inside the main visits hall.

There is also a small play area in the visits centre and a larger staffed creche area in side the main visits hall.

Prisoners’ property can be handed in on a visit by application.

PACT Telephone: 0208 317 3888
Email: belmarsh@prisonadvice.org.uk

Family days

Belmarsh is running one family day session per month.

More Information

You can book your visit online, by email to Belmarsh.visits@justice.gov.uk or by telephone

You can also register to use the secure video calls service.

Telephone booking line: 0208 331 4760 or 020 8331 4750
The booking line is open Monday to Friday, 9:30am-3pm
Find out about call charges

You can arrive up to one hour before the time of your visit to go through security and check in.

Parking is limited so please arrive with plenty of time to park or use local transport.

All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those who are named on the booking will be allowed entry into the prison.

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent/authorisation of a Prisoner.

Visiting times:

• Tuesday to Thursday: 9:15am-10:45am, 2:15pm-3:45pm
• Friday: 9:15am-10:45am
• Saturday: 9:30am-11:30am, 2:15pm-4:15pm
• Sunday: 2:15pm-4:15pm

HMP & YOI Brinsford

Switchboard: 0190 253 3450

Worried or concerned about a loved one?

If you are worried about a resident at HMP & YOI Brinsford, you can call the 24-hour safer custody helpline on 0190 253 3565.

How to keep in touch:

If you have a loved one in HMYOI Brinsford you can email them via email a prisoner.

Visiting information:

Visiting HMYOI Brinsford or need to know how to book a visit? You can find out visiting information here.

Barnardo’s runs the visitor’s centre at Brinsford. Trained, experienced staff are available during visit sessions to help families. They will also give people information about the range of support services available in the local community.

The team includes a dedicated family engagement worker and a child support worker who have specific roles. These roles include child activity and community support, as well as help for prisoners in repairing difficult or damaged family relationships. You can call the visits centre on 0138 441 1722 for more information.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Brixton

Switchboard: 0208 588 6000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Brixton, call the safer custody hotline. Leave as much information as possible about the resident and your concerns, as well as your contact details. You may not receive a callback but the resident may be asked to contact you if appropriate. Telephone: 0208 588 6156.

How to keep in touch:

If you have a loved one in HMP Brixton you can email them via email a prisoner.

Visiting information:

Visiting HMP Brixton or need to know how to book a visit? You can find out visiting information here.

You can also contact the Prison Advice and Care Trust (PACT) Family Workers at HMP Brixton directly by emailing brixton@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Bullingdon

Switchboard: 0186 935 3100

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Bullingdon, call the safer custody hotline on 01869 356893. Leave as much information as possible about the resident and your concerns, as well as your contact details. You may not receive a callback but the resident may be asked to contact you if appropriate.

How to keep in touch:

If you have a loved one in HMP Bullingdon you can email them via email a prisoner.

Visiting information:

Visiting HMP Bullingdon or need to know how to book a visit? You can find out visiting information here: https://www.prisonadvice.org.uk/hmp-bullingdon

You can also email the family services team at HMP Bullingdon directly by emailing bullingdon@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen support children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Bure

Switchboard: 0160 332 6000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Bure, call the safer custody hotline on 0160 332 6012. The phone line is monitored 24 hours a day and all calls are treated as confidential.

How to keep in touch:

If you have a a loved one in HMP Bure you can email them via email a prisoner.

Visiting information:

Visiting HMP Bure or need to know how to book a visit? You can find out visiting information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen support children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI Doncaster

Switchboard: 0808 808 2003

Worried or concerned about a loved one?

In an emergency, or if you are concerned about a man’s safety, health or wellbeing in HMP & YOI Doncaster please contact the prison on 01302 760870 and ask to speak to the Orderly Officer stating your concern is an emergency. You can also visit www.prisonersfamilies.org/hmp-doncaster and submit a safer custody form.

How to keep in touch:

If you have a loved one in HMP & YOI Doncaster you can email them via email a prisoner.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Dovegate

Switchboard: 0128 382 9400

Worried or concerned about a loved one?

If you are concerned about a prisoner’s safety, health or well-being please contact the prison on 0128 382 9400 at any time. This number is manned 24 hours a day.

How to keep in touch:

If you have a loved one in HMP Dovegate you can email them via email a prisoner.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI Drake Hall

Switchboard: 0178 577 4100

Worried or concerned about a loved one?

If you have safety, health or well-being concerns about a woman in HMP & YOI Drake Hall please call the Safer Custody team on 0178 577 4217.

You can also email the team at HMP Drake Hall directly by emailing drakehall@prisonadvice.org.uk.

How to keep in touch:

If you have a loved one in HMP & YOI Drake Hall you can email them via email a prisoner.

Visiting information:

Visiting HMP & YOI Drake Hall or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can also email the family services team at HMP Drake Hall directly by emailing drakehall@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen support children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Featherstone

Switchboard: 0190 270 3000

Worried or concerned about a loved one?

If you are concerned about the safety or wellbeing of a man in HMP Featherstone, contact the safer custody team. Please leave a message with their name, prison number and details of your concerns, also leave your name, contact number and relationship with them.

Email: safercustody.featherstone@justice.gov.uk

Safer custody hotline: 0190 270 3081

How to keep in touch:

If you have a loved one in HMP Featherstone you can email them via email a prisoner.

Visiting information:

Visiting HMP Featherstone or need to know more information about how to book a visit? You can find the most up-to-date visits information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Ford

Switchboard: 0190 366 3000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Ford, call the anti-drugs and safer custody hotline on 0800 389 2246. Please leave a message with their name, prison number and details of your concerns, also leave your name, contact number and relationship with them.

How to keep in touch:

If you have a loved one in HMP Ford you can email them via email a prisoner.

Visiting information:

Visiting HMP Ford or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can contact the Family Services Manager directly on 0797 063 8276 or shart@spurgeons.org.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

Gatwick IRC

Switchboard: 01293 566 500

gatwickirc.visitsbooking.TH@serco.com

Safer Custody Helpline

safercommunitygatwick@serco.com

Email

gatwickirc.visitsbooking@serco.com (to arrange visits)
brookhouse@practiceplusgroup.com (to request medical records)

Visiting

Visiting hours are 2pm-5.30pm and 6pm-9pm every day. Last admission is at 8.30pm.

You must book at least one day in advance, between 8am and 9pm.

You must bring the following:

• passport or travel document
• driving licence (paper and photo sections)

Or you can bring two of the following:

• birth or marriage certificate
• rail or bus pass with photo
• employer’s ID or student card with photo
• young person’s proof of age card
• trade union membership card
• older person’s bus pass
• benefits book
• application registration card (ARC)

More Information

There’s a free bus service from Atlantic House to Brook House with a stop at Tinsley House. The pick-up point is in front of Atlantic House, just outside Gatwick South Terminal. You can ask about bus times or how to arrange a pick-up when you book your visit.

There’s a free on-site car park. If you use a satnav, use the street name Perimeter Road South, not the postcode.

HMP Grendon

Switchboard: 0129 644 5000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Grendon, call the safer custody hotline (24 hours) on 0129 644 5026.

How to keep in touch:

If you have a loved one in HMP Grendon you can email them via email a prisoner.

Visiting information:

Visiting HMP Grendon or need to know more information about how to book a visit? You can find the most up-to-date visits information here.

For visiting enquiries, please ring 0129 644 5243.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI Hatfield

Switchboard: 0140 574 6500

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of someone in HMP & YOI Hatfield, call the 24-hour safer custody hotline on 0140 575 6509.

How to keep in touch:

If you have a loved one in HMP & YOI Hatfield you can email them via email a prisoner.

Visiting information:

Visiting HMP & YOI Hatfield or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can also email the families team at HMP & YOI Hatfield directly by emailing hatfield@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

Heathrow IRC

Switchboard: 020 8607 5200

Safer Custody Helpline

If you have any safeguarding concerns for residents in our care, please contact the Safer Community hotline on 020 8607 5303.

Email

Email: HARVisits@mitie.com (to arrange legal visits – for legal professionals only)
Email: HIRCDomesticVisits@mitie.com (to arrange a social visit)
Email: practiceplusgrp.healthcareheathrowirc@nhs.net (to request medical records)

Visiting

Visiting hours are 2pm-9pm every day. Last admission is at 8.30pm.

• You must book your visit in advance.
• You must bring the following:
• photo ID (passport or driving licence)
• utility bill showing your name and address

As per Home Office requirements, all visitors over the age of 18 must present the following ID prior to entry:

One of the following:

• A passport (current or if expired within 5 years of expiry date). This can include foreign passports and travel documents recognised by HM Government
• European Community identity card
• Photographic driving licence
• Or two of the following:
• Birth certificate
• Marriage certificate
• Rail or bus pass with photograph
• Employer’s ID card or NUS student card
• Young person’s proof of age card
• Trade union membership card
• Senior citizen travel pass issued by a local authority
• Home Office ARC card (asylum support application registration card)
• Benefits book

More Information

There is a refreshment kiosk in the hall and visitors may bring £10 in change to purchase drinks and snacks.

Please bring a £1 coin to use one of the lockers provided, this will be reimbursed to visitors when they depart the centre.

HMP Highpoint

Switchboard: 0144 074 3100

Worried or concerned about a loved one?

Contact the Safer Custody hotline on 0144 074 3004 with any immediate concerns about a resident. This line is checked twice a day, you can leave a message and it will be dealt with promptly.

How to keep in touch:

If you have a loved one in HMP Highpoint you can email them via email a prisoner.

Visiting information:

Visiting HMP Highpoint or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

Ormiston deliver visitor services at HMP Highpoint. You can contact them on 0147 372 4517 or enquiries@ormistonfamilies.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen support children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Huntercombe

Switchboard: 0149 164 3100

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Huntercombe contact the safer custody hotline on 0149 164 3225. Leave as much information as possible and a telephone number for staff to call you back. You can also email safercustodyhuntercombe@justice.gov.uk.

How to keep in touch:

If you have a loved one in HMP Huntercombe you can email them via email a prisoner.

Visiting information:

Visiting HMP Huntercombe or need to know more information about how to book a visit? You can find the most up-to-date visits information here.

You can email the family services team at HMP Huntercombe directly by emailing huntercombe@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI Hollesley Bay

Switchboard: 0139 441 2400

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP & YOI Hollesley Bay you can contact the Safer Custody team on 0139 441 2462.

How to keep in touch:

If you have a loved one in HMP & YOI Hollesley Bay you can email them via email a prisoner.

Visiting information:

Visiting HMP & YOI Hollesley Bay or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

Ormiston delivers visitor services at HMP & YOI Hollesley Bay. You can contact them at 0147 3724517 or hmphollesleybay@ormistonfamilies.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Isle of Wight

Switchboard: 0198 363 4000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Isle of Wight, call the safer custody hotline on 0800 496 1125. The mailbox is checked regularly each day. Please leave as much information as possible and a telephone number for staff to call you back.

How to keep in touch:

If you have a loved one in HMP Isle of Wight you can email them via email a prisoner.

Visiting information:

Visiting HMP Isle of Wight or need to know more information about how to book a visit? You can find the most up-to-date visits information here.

You can also call the family services team directly on 0198 386 5657.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Leeds

Switchboard: 0113 203 2600

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Leeds call the safer custody hotline on 0113 203 2629. Leave your name, your telephone number, the prisoner’s name and prisoner number, and a brief description of the problem. Someone will call you back within 24 hours.

How to keep in touch:

If you have a loved one in HMP Leeds you can email them via email a prisoner.

Visiting information:

Visiting HMP Leeds or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can also email the families team directly on: info@jigsawvisitorscentre.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Lewes

Switchboard: 0127 378 5100

Worried or concerned about a loved one?

Families of residents in HMP Lewes can use the safer custody hotline to report bullying or concerns about self-harm or suicide. It is staffed during office hours. At other times there is an answerphone which is checked and followed up every day.

Please leave your name, the resident’s name, a return contact number and brief details about your concern and a member of staff will call you back. The safer custody hotline number is 0127 378 5392. You can also email: safercustodylewes@justice.gov.uk.

How to keep in touch:

If you have a loved one in HMP Lewes you can email them via email a prisoner.

Visiting information:

Visiting HMP Lewes or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

Spurgeons staff at HMP Lewes have a Facebook support page and private Facebook support group for families, please contact the team to find out how you can join. You can call them on 0797 063 8276 or email shart@spurgeons.org.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Lindholme

Switchboard: 0130 252 4700

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Lindholme, call the safer custody hotline on 0130 252 4731.

You may be asked to leave a message. If so, include your name, telephone number and why you’re calling, as well as the name and prisoner number of the man you’re worried about. Somebody should call you back within 24 hours.

How to keep in touch:

If you have a loved one in HMP Lindholme you can email them via email a prisoner.

Visiting information:

Visiting HMP Lindholme or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can also email the families team at HMP Lindholme directly by emailing lindholme@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Long Lartin

Switchboard: 0138 629 5100

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Long Lartin, call the safer custody hotline on 0800 496 1455.

Leave your name, telephone number, the reason for your call and the name and prisoner number of the man you are worried about. You should be called back within 24 hours.

How to keep in touch:

If you have a loved one in HMP Long Lartin you can email them via email a prisoner.

Visiting information:

Visiting HMP Long Lartin or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

The Prison Advice and Care Trust (PACT) offer help and support to families and friends with someone in HMP Long Lartin. You can contact them here longlartin@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI Moorland

Switchboard: 0130 252 3000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP & YOI Moorland call the safer custody hotline on 0800 496 1364.

Leave your name, the reason for your call and the name of your loved one and their prisoner number. You will be called back in 24 hours. An emergency number will always be given.

How to keep in touch:

If you have a loved one in HMP & YOI Moorland you can email them via email a prisoner.

Visiting information:

Visiting HMP & YOI Moorland or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can also email the families team at HMP & YOI Moorland directly by emailing moorland@prisonadvice.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI New Hall

Switchboard: 0192 480 3000

Worried or concerned about a loved one?

If you are concerned about the safety or wellbeing of a woman in HMP & YOI New Hall call the safer custody line on 0192 484 0723. You will be asked to leave a recorded message that staff will listen to. Please give the full name of the prisoner you are concerned about and include your contact number if possible.

How to keep in touch:

If you have a loved one in HMP & YOI New Hall you can email them via email a prisoner.

Visiting information:

Visiting HMP & YOI New Hall or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen support children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Oakwood

Switchboard: 0190 279 9700

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Oakwood call the safer custody hotline on 0190 279 9991.

If you get an answering machine, please leave as much information as possible and a telephone number for staff to call you back. You will receive a response within 24 hours.

How to keep in touch:

If you have a loved one in HMP Oakwood you can email them via email a prisoner.

Visiting information:

Visiting HMP Oakwood or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can email the visits team here: oakwood@halowbirmingham.org.uk or call the visits centre on 0121 707 1008.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Pentonville

Switchboard: 0207 023 7000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Pentonville call the safer custody hotline on 0207 023 7341.

If you get an answering machine, leave as much information as possible and a telephone number for staff to call you back. You will receive a response within 24 hours.

You can also email safercustodypentonville@justice.gov.uk.

How to keep in touch:

If you have a loved one in HMP Pentonville you can email them via email a prisoner.

Visiting information:

Visiting HMP Pentonville or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can also contact the family services via pentonville@prisonadvice.org.uk or the visitors’ centre on 0207 700 0912.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Spring Hill

Switchboard: 0129 644 5000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Spring Hill call the safer custody hotline (24 hours) on 01296 445 026.

How to keep in touch:

If you have a loved one in HMP Springhill you can email them via email a prisoner.

Visiting information:

Visiting HMP Spring Hill or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

For visit bookings and inquiries you can call the visitors’ centre directly on 0129 644 5243.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Stafford

Switchboard: 0178 577 3000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Stafford, call the safer custody hotline on 0178 577 3127 and leave as much information as possible. All issues raised will be investigated.

How to keep in touch:

If you have a loved one in HMP Stafford you can email them via email a prisoner.

Visiting information:

Visiting HMP Stafford or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Stocken

Switchboard: 0178 079 5100

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Stocken, call the safer custody hotline on 0178 079 5213 and leave as much information as possible. All issues raised will be investigated.

How to keep in touch:

If you have a loved one in HMP Stocken you can email them via email a prisoner.

Visiting information:

Visiting HMP Stocken or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI Swinfen Hall

Switchboard: 0154 348 4000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP & YOI Swinfen Hall call the safer custody hotline on 0154 348 4244 and leave a message with as much information as possible. Someone will call you back within 24 hours.

How to keep in touch:

If you have a loved one in HMP & YOI Swinfen Hall you can email them via email a prisoner.

Visiting information:

Visiting HMP & YOI Swinfen Hall or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Thameside

Switchboard: 020 8317 9777

Safer Custody Helpline

If you are concerned about the safety, health or wellbeing of a prisoner, please contact us in the following ways:

• Email: TSI-FACT@Serco.com
• Safer Custody hotline voicemail box: 020 8317 5593
• Email: TSI-SaferPrisons@serco.com

Please be aware these three accounts are only accessed at irregular intervals between the hours of 8.30am-5pm Monday to Friday

Out of hours and weekends or for urgent issues please contact our main telephone number: 020 8317 9777. This will allow you to be diverted to the most suitable area to manage your query.

Email

TSI-SaferPrisons@serco.com

Visiting the prison

ALL visitors, whether they have visited before or if it is their first time visiting, must bring a photographic ID and proof of current address with them for every visit and must be able to clearly identify themselves as the person that they are claiming to be. The proof of address must match the address submitted by the prisoner when booking the visit. If you are unable to provide this or the addresses do not match then you will not be permitted to enter.

All visitors at HMP Thameside must be appropriately dressed at all times. Failure to comply will result in you being refused entry to the establishment. The following restrictions apply to all visits of all ages. This is by no means a complete list and is reviewed regularly.

HMP Wakefield

Switchboard: 0192 461 2000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Wakefield call the switchboard on 0192 461 2000 and ask to speak to the Safer Prisons department or the duty governor. In an emergency, ask for the ‘control room’. They will pass on your concerns to the orderly officer immediately.

You can also call the Safer Prisons Family Helpline on 0800 389 1108 and leave a message. It is monitored from 8am to 5pm and once after midnight.

How to keep in touch:

If you have a loved one in HMP Wakefield you can email them via email a prisoner.

Visiting information:

Visiting HMP Wakefield or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Warren Hill

Switchboard: 0139 463 3400

Worried or concerned about a loved one?

Please call 0139 463 3400 (24 hours) and ask for the Safer Custody hotline to report immediate concerns you may have about a resident at HMP Warren Hill.

How to keep in touch:

If you have a loved one in HMP Warren Hill you can email them via email a prisoner.

Visiting information:

Visiting HMP Warren Hill or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

Ormiston family services work at Warren hill and can be contacted on 0147 372 4517 or hmpwarrenhill@ormistonfamilies.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Wayland

Switchboard: 01953 804100

Worried or concerned about a loved one?

If you have concerns about the safety, health or wellbeing of a man in HMP Wayland, call the safer custody hotline on 0195 380 4000.

You may be asked to leave a message. Please leave as much information as possible about your concern. All issues raised will be investigated.

How to keep in touch:

If you have a loved one in HMP Wayland you can email them via email a prisoner.

Visiting information:

Visiting HMP Wayland or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Wealstun

Switchboard: 0193 744 4400

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP Wealstun call the safer custody (at risk) hotline on 0193 744 4774.

Leave your name, telephone number and the reason for your call. Also, leave the name and prisoner number of your loved one. You will get a call back within 24 hours.

How to keep in touch:

If you have a loved one in HMP Wealstun you can email them via email a prisoner.

Visiting information:

Visiting HMP Wealstun or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

You can also email the team directly on: FamilySupport.Wealstun@hmps.gsi.gov.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI Werrington

Switchboard: 0178 246 3300

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a young person in HMP & YOI Werrington call the safeguarding line on 0178 246 3355. There is an answerphone out of hours and it is checked regularly. Please leave your name, telephone number and the reason for your call. Also, leave the name and prisoner number of your loved one.

How to keep in touch:

If you have a loved one in HMPYOI Werrington you can email them via email a prisoner.

Visiting information:

Visiting HMPYOI Werrington or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Whatton

Switchboard: 0194 980 3200

Worried or concerned about a loved one?

HMP Whatton has a safer custody hotline to call or email if you are worried about the health or safety of a resident. Please call 0194 980 3484 and leave your name, telephone number and the reason for your call. Also, leave the name and prisoner number of your loved one. You can also email safercustodywhatton@justice.gov.uk.

How to keep in touch:

If you have a loved one in HMP Whatton you can email them via email a prisoner.

Visiting information:

Visiting HMP Whatton or need to know more information about how to book a visit? You can find the most up-to-date visits information here.

For further information about the visitor centre call 0194 980 3564 or email whattonvc@rushcliffecvs.org.uk.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen support children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP & YOI Winchester

Switchboard: 0196 272 3000

Worried or concerned about a loved one?

If you have concerns about the safety or wellbeing of a man in HMP & YOI Winchester call the safer custody hotline on 0196 272 3320. Please leave your name, telephone number and the reason for your call. Also, leave the name and prisoner number of your loved one.

How to keep in touch:

If you have a loved one in HMP & YOI Winchester you can email them via email a prisoner.

Visiting information:

Visiting HMP Winchester or need to know more information about how to book a visit? You can find the most up-to-date visits information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.

HMP Wormwood Scrubs

Switchboard: 0208 588 3200

Worried or concerned about a loved one?

If you are worried about your loved one while they are a resident at HMP Wormwood Scrubs you can contact the Safer Custody team on 0208 588 3216. You may be asked to leave a voicemail. Please make sure you include:

• Your name.
• The reason that you are calling.
• The name of your family member/friend (and their prison number if you know it).
• Your telephone number (so that the prison can call you back).

Please wait at least 24 hours for a call back before contacting the prison again.

How to keep in touch:

If you have a loved one in HMP Wormwood Scrubs you can email them via email a prisoner.

Visiting information:

Visiting HMP Wormwood Scrubs or need to know more information about how to book a visit? You can find the most up-to-date visit information here.

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen support children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.