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As you enter the car park, the registration number of your car is photographed. When you leave, please make your way to the payment machines, which are situated at the Main Hospital or to the side of Block C. Please follow the instructions to pay for your parking which will calculate your entry and exit time.
Payment can be made by either cash or card.
If you are exempt from parking (blue badge holders/volunteer drivers), please ask one of our receptionists for an exemption form which you will need to fill out.
The first 15 minutes of parking is free of charge for dropping off and collecting patients. Payment will need to be made if you exceed this time.
We have free Wi-Fi access for patients and visitors.
All areas of our hospital are accessible to wheelchair users.
Our patient information is available in a range of languages and in large print on request.
We have an interpretation service available to support you if English is not your preferred language.
Please let a member of our booking team know prior to your appointment if you have any special requirements.
One of the benefits of being treated at our hospital is the ‘one-stop-service’ of your outpatient appointment. Where possible we will complete any pre-treatment tests there and then, to save you making multiple trips, and our anaesthetists and rehabilitation team will assess you at the same time.
Your outpatient appointment is also an opportunity for you to meet the consultant who will perform your treatment. Feel free to ask any questions you wish – you may even want to write these down ahead of your appointment. They will explain any special preparations you may need to make before your treatment.
On the day of your treatment, wear something light and comfortable, so you’re as relaxed as possible.
If you’ll be staying with us, you may want to bring personal toiletries, nightclothes, comfortable footwear, something to read, and any medication you routinely take.
When you leave the hospital after you’ve had your treatment, you’ll be given full details of your follow-up care. We will inform your GP that you’ve been discharged from the hospital, and day case patients are telephoned the day after their surgery to check that they are recovering well.
It’s crucial to rest and take care of yourself after your treatment.
If you have any worries or concerns, you can call our patient advice line for the first 48 hours after your surgery on 0239 285 8446 weekdays (7.30am-5.30pm) and 0333 200 4041 evenings and weekends (5.30pm-7.30am) to speak to a member of the clinical team. This helpline is designed to ensure that your recovery is as speedy and successful as possible, so please use it as much as you need to.
‘White Coat Syndrome’, also known as White Coat Hypertension or the White Coat Effect, describes a patient experiencing high blood pressure and anxiety when in a clinical situation.
The condition is not uncommon, with as many as 1 in 8 people experiencing White Coat Syndrome.
As well as being potentially upsetting for patients, higher blood pressure as the result of White Coat Syndrome can lead to procedures or treatments being postponed or cancelled where a higher blood pressure reading indicates a potential risk.
At Practice Plus Group Hospital, we will do all we can to help alleviate the symptoms associated with anxiety within these clinical situations, including:
- Inviting patients who are affected by White Coat Syndrome to a tour of the hospital
- Arranging for patients to meet the care team before their treatment
- Offering quiet areas for blood pressure checks
- Taking blood pressure readings several times throughout an appointment – often blood pressure lowers as the patient relaxes.
Reviews for Practice Plus Group Surgical Centre, St Mary’s Portsmouth
Formerly known as St Mary’s NHS Treatment Centre
Portsmouth – professional and kind
To all the medical team who looked after me. Thank you all so much for our professionalism and kindness. I thought the care you gave me was faultless and you made a stressful day almost enjoyable. Many thanks again, what a team!
Portsmouth – Thanks for repairing me
Many thanks for repairing me, Mr Sadek, [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] and making me whole again. After only a week I’m almost normal and fit again. Kind regards.
Portsmouth – Caring staff
I very much appreciate the passion and attentiveness of you and your caring staff at [Practice Plus Group Surgical Centre, St Mary’s Portsmouth].
Hernia surgery, Portsmouth – such a wonderful job
Huge thank you for taking such good care of my husband, Gary, who was in for a hernia repair at Practice Plus Group Surgical Centre, St Mary’s Portsmouth. He made a wonderfully quick recovery and didn’t even need so much as a paracetamol! Thank you everyone for doing such a wonderful job!
Portsmouth – every member of staff was amazing
I attended [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] Treatment Centre on Sunday with my 7 year old daughter as she had broken her ankle and just wanted to feedback on our experience. The centre was exceptionally busy but every member of staff we encountered was amazing: positive, calm and just absolute stars! The situation could have easily felt really out of control with how busy it was but we were given regular updates to waiting times and to thank us for our patience. We were seen by a lovely woman on triage, the most smiley technician at X-ray and a doctor who took time to explain what was happening to my daughter. I just wanted to say thank you for everything you do.
Hernia surgery, Portsmouth – outstanding
A big thank you to Mr Sadek and his team at Practice Plus Group Surgical Centre, St Mary’s Portsmouth for the outstanding way they looked after me during my hernia surgery. Everyone was so friendly and polite and looked after me so well. Thank you all of you.
Cataract surgery, Portsmouth – exceedingly courteous and helpful
Appointments staff exceedingly courteous and helpful getting both my elderly parents booked in for appointments on the same day and directly after each other, for eye surgery.
Hernia surgery, Portsmouth – very impressed
Very impressed by this team. All appointments ran to time and all staff empathetic, skilful, kind and friendly. Thank you for all the team at [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] who dealt with my hernia surgery yesterday, it was a pleasure to meet you all. Great sense of team work and moral, and all communication and managing of expectations was top notch.
Endoscopy, Portsmouth – staff were fantastic
The endoscopy staff at [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] were fantastic and put me at ease straight away. Dr Patel was so nice and what I thought was going to be a horrible experience, wasn’t. Looked after all way through.
Portsmouth – thank you
I just wanted to thank everyone at your urgent treatment centre [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] – the receptionist was lovely, we were seen very quickly despite it being very busy. Thank you again.
Portsmouth – brilliant service
I visited [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] walk-in centre today and although there were quite a few people already there I was in and out in 15 minutes. They were very efficient and helpful.
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