Patient and visitor information – Portsmouth Surgical Centre

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Getting here

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From the A27 take the turning for Portsmouth (E), Southsea and the A2030. Take the A2030/Eastern Road (becoming Velder Avenue) in the direction of Southsea and Portsmouth (E). Follow the A3020/Eastern Road and continue through four sets of traffic lights.

Once you reach the fifth set of traffic lights, turn on to Langstone Road. Follow this road to the end and then turn left at the roundabout, on to Milton Road. Take the next right and turn into St Mary’s Community Healthcare Campus.

Once in the hospital, bear to the left and continue straight ahead and the hospital is in front of you.

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The nearest railway station to the hospital is Fratton, which is on the London, Brighton and Southampton mainlines. The station is a 20-25 minute walk from the hospital.

Bus

Bus services 2, 17 and 19 stop outside the hospital at regular intervals.

You can also catch the number 21, which stops approximately 6 minutes walk away.

Enquire now

As you enter the car park, the registration number of your car is photographed. When you leave, please make your way to the payment machines, which are situated at the Main Hospital or to the side of Block C. Please follow the instructions to pay for your parking which will calculate your entry and exit time.

Payment can be made by either cash or card.

If you are exempt from parking (blue badge holders/volunteer drivers), please ask one of our receptionists for an exemption form which you will need to fill out.

The first 15 minutes of parking is free of charge for dropping off and collecting patients. Payment will need to be made if you exceed this time.

We have free Wi-Fi access for patients and visitors.

All areas of our hospital are accessible to wheelchair users.

Our patient information is available in a range of languages and in large print on request.

We have an interpretation service available to support you if English is not your preferred language.

Please let a member of our booking team know prior to your appointment if you have any special requirements.

One of the benefits of being treated at our hospital is the ‘one-stop-service’ of your outpatient appointment. Where possible we will complete any pre-treatment tests there and then, to save you making multiple trips, and our anaesthetists and rehabilitation team will assess you at the same time.

Your outpatient appointment is also an opportunity for you to meet the consultant who will perform your treatment. Feel free to ask any questions you wish – you may even want to write these down ahead of your appointment. They will explain any special preparations you may need to make before your treatment.

On the day of your treatment, wear something light and comfortable, so you’re as relaxed as possible.

If you’ll be staying with us, you may want to bring personal toiletries, nightclothes, comfortable footwear, something to read, and any medication you routinely take.

When you leave the hospital after you’ve had your treatment, you’ll be given full details of your follow-up care. We will inform your GP that you’ve been discharged from the hospital, and day case patients are telephoned the day after their surgery to check that they are recovering well.

It’s crucial to rest and take care of yourself after your treatment.

If you have any worries or concerns, you can call our patient advice line for the first 48 hours after your surgery on 02394 318 045 weekdays (8.00am-5.00pm) and 03332 004 041 evenings and weekends (Emergency On-Call Service provided by Southampton Treatment Centre) to speak to a member of the clinical team. This helpline is designed to ensure that your recovery is as speedy and successful as possible, so please use it as much as you need to.

White Coat Syndrome’(also known as ‘White Coat Hypertension’ or the ‘White Coat Effect’) is a condition to describe people experiencing increased stress levels and blood pressure when in a medical clinic or hospital.

The condition is not uncommon, with as many as 1 in 8 people experiencing it when in a medical setting.

Does White Coat Syndrome affect patients at Practice Plus Group?
Yes. It can be upsetting for patients because, as well as being unpleasant to experience, higher blood pressure can result in postponed and cancelled appointments.

What are Practice Plus Group doing to help?
We’re taking the following steps to help patients with the condition:

  • Pre-treatment patient tours of our hospitals with the opportunity to meet care teams
  • Access to quiet areas for blood pressure checks
  • Regular blood pressure readings during appointments – often blood pressure lowers as the patient relaxes.

Reviews for Practice Plus Group Surgical Centre, St Mary’s Portsmouth

Formerly known as St Mary’s NHS Treatment Centre

See all reviews

Portsmouth – professional and kind

To all the medical team who looked after me. Thank you all so much for our professionalism and kindness. I thought the care you gave me was faultless and you made a stressful day almost enjoyable. Many thanks again, what a team!

by Brian Wood, Thank you card

Portsmouth – Thanks for repairing me

Many thanks for repairing me, Mr Sadek, [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] and making me whole again. After only a week I’m almost normal and fit again. Kind regards.

by Denise Envis

Portsmouth – Caring staff

I very much appreciate the passion and attentiveness of you and your caring staff at [Practice Plus Group Surgical Centre, St Mary’s Portsmouth].

by Florence

Hernia surgery, Portsmouth – such a wonderful job

Huge thank you for taking such good care of my husband, Gary, who was in for a hernia repair at Practice Plus Group Surgical Centre, St Mary’s Portsmouth. He made a wonderfully quick recovery and didn’t even need so much as a paracetamol! Thank you everyone for doing such a wonderful job!

by Mrs Pilcher

Portsmouth – every member of staff was amazing

I attended [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] Treatment Centre on Sunday with my 7 year old daughter as she had broken her ankle and just wanted to feedback on our experience. The centre was exceptionally busy but every member of staff we encountered was amazing: positive, calm and just absolute stars! The situation could have easily felt really out of control with how busy it was but we were given regular updates to waiting times and to thank us for our patience. We were seen by a lovely woman on triage, the most smiley technician at x-ray and a doctor who took time to explain what was happening to my daughter. I just wanted to say thank you for everything you do.

by Anon

Hernia surgery, Portsmouth – outstanding

A big thank you to Mr Sadek and his team at Practice Plus Group Surgical Centre, St Mary’s Portsmouth for the outstanding way they looked after me during my hernia surgery. Everyone was so friendly and polite and looked after me so well. Thank you all of you.

by Richard Lewis, Google

Cataract surgery, Portsmouth – exceedingly courteous and helpful

Appointments staff exceedingly courteous and helpful getting both my elderly parents booked in for appointments on the same day and directly after each other, for eye surgery.

by Paula Stubbs, Google

Hernia surgery, Portsmouth – very impressed

Very impressed by this team. All appointments ran to time and all staff empathetic, skilful, kind and friendly. Thank you for all the team at [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] who dealt with my hernia surgery yesterday, it was a pleasure to meet you all. Great sense of team work and moral, and all communication and managing of expectations was top notch.

by Jon “Jev” Ev, Google

Endoscopy, Portsmouth – staff were fantastic

The endoscopy staff at [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] were fantastic and put me at ease straight away. Dr Patel was so nice and what I thought was going to be a horrible experience, wasn’t. Looked after all way through.

by Jane Morgan, Google

Portsmouth – thank you

I just wanted to thank everyone at your urgent treatment centre [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] – the receptionist was lovely, we were seen very quickly despite it being very busy. Thank you again.

by Natalie Cossar, Facebook

Portsmouth – brilliant service

I visited [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] walk-in centre today and although there were quite a few people already there I was in and out in 15 minutes. They were very efficient and helpful.

by Anonymous

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