The patient experience

A really big thank you to Alison Edwards and the team that helped with my 2 operations for trigger finger. I cannot praise this place enough for the treatment I received. Well done and thank you again. 5 star hospital and staff.

I had total knee replacement, I couldn’t have got better treatment anywhere else Mr Ahad and his team are the best. I’m walking again thanks to them it’s the best.

I had bunion surgery mid July. I received the most excellent care, service and treatment throughout my experience. From initial consultation, pre op, operation and post op. The reception staff, nursing staff and the most excellent surgeon Dr Lattouf were professional, efficient and made me feel at ease on each visit. I thank you all so very much, I’ve recovered well and wouldn’t hesitate to recommend your practice. With much gratitude. Julie W

My mum had a knee replacement carried out by Mr Wudecki on Wednesday and was discharged home on Thursday. Prior to the op, James Potter was absolutely fabulous in going above and beyond. He is such a kind, caring man and an expert at what he does. We are very grateful for all that he did. All theatre staff were brilliant, especially the lovely Assistant Anaesthetist, Emma. My mum couldn’t believe how relaxed she felt before and during the surgery as she was falling asleep. She described it as a really positive, relaxed experience and isn’t worried about having her other knee surgery. The staff on the ward were outstanding: domestic staff, catering staff, HCA’s, Nurses, Physiotherapists, Doctors, Pharmacists…everyone!! They provided a very calm, relaxed atmosphere which is so important when you or someone you love is having surgery. Staff were very attentive and nothing was ever too much trouble. My mum enjoyed the food and there was always plenty on offer. My mum felt so, so well looked after. She was sent home with all of the support she might need, given all of the necessary contact details and informed of the next steps. Shout out to HCA Robyn who was like a lovely ray of sunshine! Practice Plus Group Hospital, Plymouth provided an outstanding service and enabled my mum to have a very positive knee replacement experience. A big, big thank you to Mr Wudecki, and everyone else involved in my mum’s care, we are so grateful for all that you did.

I had a knee replacement. What can I say about the people that work there. They were all brilliant, nothing was to much trouble, from the catering staff to Mr Brown the surgeon. I would recommend to have your surgery here. It’s more like being at home then in hospital.

The absolute best. I was happy to have Mr James Brown perform an ankle fusion on me for the second time and it was all so kind, professional and caring. I’ve had surgeries in California and North Carolina in the past and nothing touches the genuine care and can do professionalism of Mr Brown and his team.

Thank you to the team in the overnight ward. Lovely people and so attentive.

Than you all for taking care of me. David Saunders

Had TKR in April. Am now in week 7 and everything seems to be going really well. I saw Mr James Brown this week and he said he was happy with the way it’s going. The whole experience has been great from the pre op assessment, the in patient experience and the follow up. The information was thorough, professional and relaxed. Everyone involved made me feel safe and well looked after. I couldn’t rate them higher. Thank you everyone.

I had an operation for Dupuytren’s contracture on my little finger. The surgeon Kenan Dehne did a brilliant job with no nerve damage and my recovery was very quick. All the staff were excellent through the whole process too.

I was lucky enough to have a hip replacement at Practice Plus Group Hospital, Emersons Green. My experience was very positive. The surgeon Mr. Dehne did an excellent job, now just a neat trouble free scar testament to his skilful intervention. All the staff were helpful and efficient, starting from the reception, through to the ward. Nothing was too much trouble for them. My physiotherapist was exceptionally helpful and patient in getting me back up on my feet, making sure before I left, I knew how to continue the exercises to practice at home.

At age 65 and having my first major surgery (in my mind) in my life was referred to Emersons Green for an inguinal hernia repair. Staff at assessment were very reassuring and professional, especially Ms Paula Sabino dos Santos, my surgeon who explained everything perfectly. On the day of surgery Wed’s 12th September reception staff very friendly and efficient. Pre and post op’ was looked after by Ms Amparo Herrero-Canovas – absolutely lovely and caring, nothing was too much trouble for her. Cannot fault hospital or staff, they couldn’t have done anymore to make me feel more calm or comfortable. Would recommend this hospital 100%. Many thanks to all concerned.

I developed a groin hernia in June 2022 wich caused a considerable amount of discomfort, the NHS waiting time for a repair was up to 18 months so decided to go as a fee paying patient. Practice Plus Group Hospital, Plymouth did not do general surgery so advised me to attend Practice Plus Group Hospital, Emerson’s Green, Bristol. I then met consultant surgeon Paula Sabino Dos Santos who immediately put me at ease and spoke in the language I understood and was very thorough I was very confident and happy with her particularly as she was happy to perform the surgery herself, on the day of surgery I met Paula to make sure I was ok and happy to go ahead so went for surgery and all seemed to go well, came round in recovery and was greeted with a very attentive Nurse Urszula who was wonderful and did not seem to leave my side until discharge overall the whole nursing team were wonderful, I would have no hesitation in returning or recommending the services, and a special thanks to Paula and Urszula.

I decided to use Barlborough Hospital for a total hip replacement after my mum had a very positive experience when she had her knee replaced. The consultation was a very reasonable price, very “no nonsense”, and included an x-ray. I should have listened to Mr Toth, who is brilliant, and gone straight for the hip replacement but I’m not that old and thought that perhaps an injection would might at least delay the surgery. It only worked for a couple of weeks and then, of course, you have to wait 4 months before you can have the operation. Just goes to show, you need to listen to the experts. By the time I had waited for the operation I had progressed to stage 4 and was in agony almost all the time. I think anybody who has experienced this would recommend a replacement as soon as possible after diagnosis. Anyway, my experience at the hospital was very good. The surgery by Mr Toth has turned out better than I had hoped regarding leg length, positioning of the implant etc. It’s all pretty much perfect. Although I had a spinal injection I was still asleep for the whole procedure, waking up in recovery wondering when they were going to start…. All the staff are very kind, reassuring and professional. And I mean all of them, theatre staff, nursing staff, physio, porters, food, the list goes on. You know who you are. I’ve started on the road to recovery which is painful but not unexpected. Listen to your physio and do the exercises, even if you need some help to begin with. It’s makes a huge difference. In summary, thanks to all, I’ll see you if I have to come back for the other one

I came here yesterday for an arthroscopy operation. I found the whole procedure from beginning to end superb. Everything was spotless it is a modern building. I found every member of staff very friendly and efficient. Mr Springer explained everything to me putting me at ease. Thank you all for looking after me so well.

I’d like to say thanks to all the team at Barlborough hospital on behalf of my father, who had a complex knee replacement operation this week. From the initial assessment right through to the aftercare, the staff were exceptional. Everything was explained very well prior to the operation by lead orthopaedic surgeon – Mr Lovasz. Special thanks in particular to Mandy Miller for all her hard work and communication behind the scenes. This hospital is 10/10 in quality and it shows throughout!

Had my sigmoidoscopy at Practice Plus Group on 5th August and the experience was very good. The aftercare was excellent. Also had an appointment with Dr Karamanlis for piles and again he was a very good dr. Would recommend coming to this place for treatments.

Just had double hernia repair at Practice Plus Group Hodpital, Ilford on Monday 24th June 2024 I would like to say a very big thank you to Nabil Abdul-Hamid & Zaneta Priscepinkaite & all the nurses I would like to say this is the best hospital I’ve ever been in for treatment the care I got was excellent thank you very much.

I had trigger finger release surgery in October. All the nurses, reception staff and Mr Toth were all so kind and caring and nothing was ever too much trouble. Aftercare was second to none with phone calls checking how I was and how the operation had gone. Still attending now for physio on my finger and again all the physiotherapists are so friendly and caring. I would definitely recommend Barlborough NHS treatment centre to all of my family and friends. Well done guys 10/10!

I came here for a Sleeve Gastrectomy with the great Dr. Peter Vasas. My surgery went smoothly and I had the most amazing support from staff before and after. I couldn’t remember everyone’s name but Kerry, Jane, Atila and either Ava/Amy (theatre staff) were all amazing. Every staff member I spoke to was so kind and caring. I couldn’t commend this hospital more for being so well organised, hygienic, well staffed and great quality care. The private room I had was perfect, had everything I needed in it and I slept very comfortably. Would recommend having a general or orthopaedic surgery here to anyone who needed it. Thank you so much all of you!

Absolutely brilliant experience for my wife who recently underwent knee replacement surgery. From diagnosis to surgery and nursing care, the staff have been exceptional throughout

This is the best hospital l have been too. Very friendly team of staff, nothing is too much for them, very helpful before and after surgery. Everyone had a smile on their face even cleaning staff which is Very rare. Meals there are also exceptionally good, even just sandwiches were presented very well. I would definitely recommend this hospital to others, and would return there myself if ever needed.

Just had a right knee replacement. The nurses are amazing. 20 out of 10. Everyone very helpful, patient and kind!

Had a knee replacement and can’t praise this place enough. Was made to feel welcome from the time I entered to the time I left. Nurses and surgeons were brilliant would certainly recommend.

Having a recent full knee replacement, I found the facilities, quality of care and staff exceptional. They all made you feel welcome and the treatment was more than I could wish for. Even down to the staff who made you feel at home. My anxieties were soon passing. The hygiene was excellent and the food, well I may have put on a little. All very fresh and too tasty for me to refuse. I’m so glad I came here and not Nuffield or Derriford. Even had a follow up call once home to check I was OK. Excellent.

Just returned home from a full knee replacement surgery done by consultant Tomasz Wudeki and his surgical team, who were all wonderful people. I would also like to thank all the other care staff, every single person that I came across were very kind and friendly, they obviously love their job. I can’t find the words to describe how grateful I am to every person at practice plus

My Brother, Andrew has just had a left hip replacement. From start through to the discharge I have to say has been excellent. Such a calm atmosphere, friendly and helpful staff, it makes a huge difference at a very stressful time. Our grateful thanks to everyone.

I’ve had three procedures here now, two hip replacements and, on 03/05, my second knee replacement operation. I cannot fault my treatment at any point during my stay. The nursing team on Kingfisher Ward, both day and night, were superb. Very professional, very respectful and had a great sense of humour which put everyone at ease. The consultant surgeon, Mr Fabula, along with his very slick team, was awesome and did an amazing job as always. After about 30-40 minutes in recovery I was back on the ward where coffee/tea and toast was provided within minutes of arriving! Surgery is rarely fun, but the Kingfisher Ward Team made me feel absolutely as best as I could under the circumstances. The following day, the Physio Team were in and quickly assessed that I could use my crutches and do stairs, so after x-rays and a quick blood test, it was back home. I would like to take this opportunity to thank the Kingfisher Ward, the Kitchen and Physio Teams for taking the best care of me during my stay, and especially to Mr Fabula, who has now done three of my four joint replacements, for carrying out another top-quality surgical procedure. Thank you all.

Had a knee operation on the 3rd May, at the Kingfisher Ward, the nurses and all staff and first class surgeon were all great made you feel very relaxed and you didn’t have to ask for anything as they were all spot on. This has to be one of the best hospitals I have been to, and the food was great. Thank you once again.

I had my left knee replacement done, the whole team were phenomenal, from the nurses, kitchen staff, cleaners, porters. Absolutely loved how they all come in to introduce themselves with great big smiles on their faces. My anxiety disappeared and I felt in very safe hands as soon as I got there. I’m more confident now to go back for my right knee replacement in the near future, keep up the great work everyone, once again thank you all x

I had a full knee replacement on Tuesday and I couldn’t praise this unit enough. The nurses and catering staff were very friendly. The nurses also explained everything that was going to happen with my operation and answered any of my concerns. The doctor and anaesthetist also explained to me all about what they were going to do and checked that I was happy before they proceeded. After my operation the nurses were there to help with all my needs. This unit is covid/disease secure so no visitors are allowed but you can take in your mobile phone or tablet and the Wi-Fi is free.

I can honestly say from start to finish all the team were amazing. My operation had to be cancelled due to unforeseen circumstances, but the surgeon and team made sure I was dealt with the very next morning. They were caring, considerate and above all else friendly.

I had a knee replacement a few days ago and I cannot praise the staff here too highly. From the cleaners to the surgeons everyone treated me with respect and kindness. Every stage of my procedure was explained carefully to me and they made sure I understood it all. The lady that cooked and delivered food was a joy and the food was excellent and presented in a way that made you want to eat it. I am unable to give a name of someone who stood out as every single person was excellent. I was in over a weekend so the staff changed every day but this made no difference at all to my care. This centre should be used as an example to the rest of the NHS as to how it should be done. My sincere thanks to them all.

This Autumn and Winter, I have had cataract surgery to both eyes carried out by the ophthalmic team at Rochdale. Friendly staff greet patients at clean, modern facilities after well-organised appointments…they run more to time than most health services and an outstanding surgical team delivered life changing results! I could not recommend this service enough.

To all the medical team who looked after me. Thank you all so much for our professionalism and kindness. I thought the care you gave me was faultless and you made a stressful day almost enjoyable. Many thanks again, what a team!

Thank you all so much for your kindness and efficiency, caring for me with my recent operation for gall bladder removal, I and my family so appreciate your hard work!

Dear Mr Brown, it is almost a year since you performed surgery on my second foot. The first operation being four years prior. I just wanted to write to say a huge thank you to you and all your wonderful team. Surgery has been completely transformative. My life returned to a much healthier lifestyle, long walks, gardening without pain and so much more fun! Thank you so much.

Thanks for performing total knee replacement on me. Due to your excellent skills I am improving daily and leading an active life once again!

A lovely place had a knee replacement all staff so friendly and caring great surgeon Mr Toth thank you for making my stay so good

I’ve never left a review in my life but feel it essential to give credit to the outstanding service & care I have received from your practice. Today I have had an MRI scan which was challenging for me as a claustrophobic but the guys who did the scan were absolutely fantastic. They put me at ease instantly & made it possible for me to go through with the scan. I can’t praise enough the care I have received from yourselves. The receptionists, the doctor, the efficiency in getting me seen promptly, it’s all been 10/10. Thankyou.

Thank you very much for my TWO successful hip operations at long last I am out of pain and recovering well. Many thanks to you and all your staff. Best wishes.

Thank you for taking such good care of me on 23rd November and putting me at ease.

I was very nervous at the start of my visit, but was absolutely amazed at the professional and caring service. The staff were so kind and helpful to make my experience worry free. The Surgeon was excellent and gentle, and I am so glad I had my eye surgery there. 100% a perfect day. Love to you all at Practice Plus Group, Gillingham.

Went in for an exploratory procedure on Friday. Absolutely fantastic treatment and lovely staff. The icing on the cake though was when I had a call on the Saturday morning from Barbara – one of the nurses there just to make sure I was OK. I had a few concerns and she chatted with me for 10 minutes or so and put my mind at rest! 100% recommended!

Had to attend Practice Plus today and had an amazing experience. Staff are so caring and compassionate I would recommend to anyone. This was as an NHS patient.

My mum is 89 she was very frightened to have her cataract removed but when she got to the Gillingham practice from the start to the end she was made to feel safe with Mr R Govindan and the nurses on his team my mum is looking forward to having her other eye done

Lovely people, kind and considerate to old fools such as myself (85). Very pleasant experience, considering l was petrified.

My wife recently had a cataract operation here and cannot fault the care and attention given to her by all the staff involved.

Had to have a tooth out and for someone who was terrified, everyone here made me feel more relaxed and comfortable and were excellent from start to finish with my treatment! Thank you. Highly recommend this place.

I can not speak more highly of the staff here. Everybody I dealt with and saw with others were incredible, be it the surgeon or bed chaperones.

This is the best hospital I have ever been in. The care and efficiency were excellent. My operation was conducted by a top class surgeon and anaesthetist who made me feel relaxed and secure. The team in the Kingfisher ward were kind and professional with good bedside manners and sense of humour. There were no delays in the treatment. My stay was made as comfortable as possible and I thank everyone involved. I am now recovering well.

Many thanks for repairing me, Mr Sadek, [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] and making me whole again. After only a week I’m almost normal and fit again. Kind regards.

I very much appreciate the passion and attentiveness of you and your caring staff at [Practice Plus Group Surgical Centre, St Mary’s Portsmouth].

Huge thank you for taking such good care of my husband, Gary, who was in for a hernia repair at Practice Plus Group Surgical Centre, St Mary’s Portsmouth. He made a wonderfully quick recovery and didn’t even need so much as a paracetamol! Thank you everyone for doing such a wonderful job!

I attended [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] Treatment Centre on Sunday with my 7 year old daughter as she had broken her ankle and just wanted to feedback on our experience. The centre was exceptionally busy but every member of staff we encountered was amazing: positive, calm and just absolute stars! The situation could have easily felt really out of control with how busy it was but we were given regular updates to waiting times and to thank us for our patience. We were seen by a lovely woman on triage, the most smiley technician at x-ray and a doctor who took time to explain what was happening to my daughter. I just wanted to say thank you for everything you do.

I had an op today in Emerson Green and wanted to say how well I was looked after and cared for. Truly wonderful. Thank you

Excellent hospital

Big shout out to Practice Plus Group Plymouth who went above and beyond to make my day case visit today as comfortable as possible, from the day case nurses to all the theatre staff. Special mention to Carly, Cathy, Amy and Elaine(?) nothing was too much trouble!

Despite the most huge system demand, strikes and winter pressures the NHS still carries on, so grateful to Practice Plus Group for looking after me yesterday. You were incredibly slick, super friendly and got the job done!

Tremendous skill, diligence and care at this hospital. They deserve their reputation as one of the best facilities in the UK for hip and knee replacements.

Attended for a colonoscopy, superb care from Siobhan the receptionist through to Kemi, the lady who carried out the procedure and everbody inbetween, such care and dedication rarely seen these days. Thanks to all, you made a daunting afternoon much, much better!!!

A big thank you to Mr Sadek and his team at Practice Plus Group Surgical Centre, St Mary’s Portsmouth for the outstanding way they looked after me during my hernia surgery. Everyone was so friendly and polite and looked after me so well. Thank you all of you.

Appointments staff exceedingly courteous and helpful getting both my elderly parents booked in for appointments on the same day and directly after each other, for eye surgery.

Very impressed by this team. All appointments ran to time and all staff empathetic, skilful, kind and friendly. Thank you for all the team at [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] who dealt with my hernia surgery yesterday, it was a pleasure to meet you all. Great sense of team work and moral, and all communication and managing of expectations was top notch.

The endoscopy staff at [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] were fantastic and put me at ease straight away. Dr Patel was so nice and what I thought was going to be a horrible experience, wasn’t. Looked after all way through.

Had hip op recently. Big thanks to Mr Flood, Maria and all the hospital staff they treated me with care and respect. Thank you all for being there for me. Would recommended to everyone.

The service was excellent and all the staff were kind and considerate and helpful during my stay. It’s never nice having to have a operation but they made the experience a lot better and I was very impressed.

All the staff were amazing friendly and helpful. They were understanding, reassuring and kind. The receptionist, the dental surgeon and the dental nurse were all fantastic. I can’t thank you enough for how kind you all were.

I had a Partial Knee Replace at this hospital on the NHS. From start to finish my treatment by all was amazing. I cannot praise the care I had enough. The nurses are so friendly and caring. The hospital was very clean. A good choice of food. Highly recommend.

Staff were absolutely fantastic, really felt looked after. I was nervous about my procedure and the staff were reassuring and kind.
Procedure was smooth and painless. Many thanks all!

I recently had a total knee replacement operation at Shepton Mallett hospital, and there are not enough words to describe what an amazing place it is.
Everyone I came into contact with from the beginning of my referral has been so positive. So much care and compassion, I cannot thank you all enough you are all angels.

Had a cystoscope done this morning I could not fault the care and the support from Christopher and the nursing team thank you from an anxious patient.

I found the hospital to be very clean, staff could not be more helpful and Nurses and ward team so caring nothing to much trouble, food first class, would recommend this hospital. Thank you to all the staff.

I had the best experience ever for my hip replacement. Would highly recommend, thank you to all the staff involved throughout

I highly recommend Practice Plus Group! I had eye surgery yesterday and already can see clearly.

I went in for my new hip and was out within 3 days! The aftercare was also brilliant – 10/10!

I just wanted to thank everyone at your urgent treatment centre [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] – the receptionist was lovely, we were seen very quickly despite it being very busy. Thank you again.

I had 2 cataract operations by the same surgeon and she was excellent! Both eyes are now perfect and operations went without a hitch! Aftercare was superb!

This was my 2nd time as an inpatient at Barlborough for knee replacement surgery and in my opinion you couldn’t have this surgery at a better place. It is truly outstanding.

I had a knee replacement in May 2022. I have to say that all of the staff from the consultant, the nursing staff and the entire team were absolutely wonderful.

I had a day case hernia repair yesterday and wish to thank all staff involved. Throughout the experience I felt reassured, fully informed and cared for.

Very polite and helpful staff at all levels. Friendly consultant who explained everything clearly. Extremely efficient x-ray department and choice of treatments.

I visited [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] walk-in centre today and although there were quite a few people already there I was in and out in 15 minutes. They were very efficient and helpful.

Went here as a nervous patient. From the moment I arrived I was made to feel welcome and looked after extremely well. Practice Plus Group staff are just amazing and caring.

October 2020 I had total knee replacement, NHS referral. My experience was excellent…everyone was caring, listening and very professional.

I had a tooth out today which I had been dreading and due to this I was referred to the Devizes Surgical Centre for local anaesthetic. Despite being petrified, my experience was made 100 times better by the wonderful staff and even after having a bit of a panic during the procedure, I was calmed and cared for to such a great extent! Even down to one of the staff members holding my hand and soothing me to calm my breathing. Couldn’t have asked for anything more! Thank you all and especially to to team who helped me, I only remember a couple of names of Al & Toni, but the whole team were more than amazing!

Best dentist I’ve ever been to ! Had to have 2 teeth removed this week ! A very professional team took care of everything!

I would recommend Practice Plus Group and would use them again if I need to. So, so grateful to all of them.

A big thank you to Practice Plus Southampton. I had my Total Hip Replacement on 1st February 23. Everybody was so caring and kind. Home the next day. Thank you again to Mr Khan and team.

Well organised from start to finish. Staff so friendly & reassuring. Excellent facilities & a really personal service provided.

The staff were so friendly & put me at ease. Lovely clean hospital.