Privacy & cookies
Our privacy policy is governed by the principle of only collecting and using personal details when they help us provide a better service or an improved experience of our website.
Our privacy policy
This privacy policy explains what information we collect from people who use our website, how we track our visitors and what we do with the details you provide. The information we collect via the website may include:
- Any personal details you knowingly provide us with through forms or email, such as your name, address or telephone number.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates)
- Your IP Address: this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. This information is used to measure your usage of the website.
Cookies
When you visit a website, it may send small files to your computer called cookies. These cannot be used to identify you personally, but can make the website work more efficiently for you by improving the time required to access pages and reducing the number of times you need to enter information. Cookies also enable website owners to understand how people are using the website so they can improve the online experience they provide. Most browsers can be programmed to reject cookies, or to warn you before you download them, however this may hamper your experience of the websites you visit. Information on how to manage cookies may be found in your browser’s help button, or in more detail on websites like Cookies and You.
How we use cookies
We use Google Analytics to collect data and measure traffic to our site. This shows us how our visitors are using our site and helps us to spot any issues that may be occurring. It also enables us to implement our online advertising and remarketing, which enables our ads to be shown on other websites. Although we use cookies, such as the Google Analytics cookie and the DoubleClick cookie, to serve you advertising based on your past visits to our website, we do not use cookies to gather information which could be used to target advertisements to you on other websites, or to remember your preferences after you leave our website. View Google Analytics’ available opt-outs for the web.
Below you can see which cookies we use, and why we have them.
Cookie: Practice Plus Group compliance cookies
Name: OptanonConsent, OptanonAlertBoxClosed
Category: Necessary
This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category.
Cookie: Click4Assistance
Name: _C4AP (SIPersist), _C4AS (SISession), _C4ATestP, _C4ATestS, ASP.Net_SessionId
Category: Necessary
We use Click4Assistance for online chat. You can read Click4Assistance’s privacy policy here.
Cookie: Google Analytics
Name: _ga, _gid, _gcl_au, _gat_UA-XXXXXXXX-X
Category: Performance
These are set and used by Google Analytics to track user activity. They collect information about how visitors use our site. We use the information to help us improve the site and identify which information is most important to our visitors. The information provided by these cookies includes the number of visitors to the website, where visitors have come to the site from, the pages they visited and more. We use the information afterwards to compile reports to improve a website visitors experience. Additional information about these cookies is available on Google’s privacy page.
Cookie: Lucky Orange
Name: _global_lucky_opt_out, _lo_np_<Poll ID>, _lo_bn, _lo_cid, _lo_uid, _lo_rid, _lo_v, __lotl, __lotr
Category: Performance
We use Lucky Orange to find out where most users click on our page and how far they scroll. This helps us to assure the best user journey and see if there are areas that need improvement. No personal or identifiable data is collected. You can read Lucky Orange’s privacy policy here.
Cookie: YouTube
Name: APISID, CONSENT, HSID, LOGIN_INFO, PREF, SAPISID, SID, SSID, VISITOR_INFO1_LIVE, YSC
Category: Performance
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
Cookie: Microsoft Clarity
Name: _clck, _clsk
Category: Performance
Microsoft Clarity is a user behaviour analytics tool that that helps us to understand how users interact with pages, and how we can improve them. You can read more about Microsoft clarity here.
Cookie: Bing
Name: MUID, _uetvid, _uetsid
Category: Targeting
Universal Event Tracking (UET) is a useful way to track what happens after someone has clicked on your ad. You can read more about UET here.
Cookie: LinkedIn
Name: bscookie, bcookie, UserMatchHistory, lidc, AnalyticsSyncHistory, li_gc, lang, _clsk
Category: Targeting
Used by the social networking service, LinkedIn, for tracking the use of embedded services. You can read more about LinkedIn cookies here.
Cookie: Meta (Facebook and Instagram)
Name: _fbp, fr, sb, /tr
Category: Targeting
Conversion tracking helps us measure the return on investment of Meta ads by reporting on the actions people take after viewing one of those ads. The pixel tracks if we have been contacted after a user views a Meta ad and where the contact first happened.
Cookie: OptinMonster
Name: _omappvp, _omappvs, om-global-cookie / omGlobalSuccessCookie, om-interaction-cookie / omGlobalInteractionCookie, om-{id}, omSeen-{id}, om-success-{id} / omSuccess-{id}, om-success-cookie / omSuccessCookie, om-{id}-closed / omSlideClosed-{id}, omCountdown-{id}-{elementId}, _gat_omTracker*, _omra
Category: Targeting
We use OptinMonster for pop-ups. You can read OptinMonster’s privacy policy here.
Cookie: Hotjar
Name: _hjSessionUser_{site_id}, _hjid, _hjFirstSeen, _hjHasCachedUserAttributes, _hjUserAttributesHash, _hjUserAttributes, hjViewportId, hjActiveViewportIds, hjSession{site_id}, hjSessionTooLarge, _hjSessionResumed, _hjCookieTest, _hjLocalStorageTest, _hjSessionStorageTest, _hjIncludedInPageviewSample, _hjIncludedInSessionSample{site_id}, _hjAbsoluteSessionInProgress, _hjTLDTest, _hjRecordingEnabled, _hjRecordingLastActivity, _hjClosedSurveyInvites, _hjDonePolls, _hjMinimizedPolls, _hjShownFeedbackMessage
Category: Performance
We use Hotjar to find out where most users click on our page and how far they scroll. This helps us to assure the best user journey and see if there are areas that need improvement. No personal or identifiable data is collected. You can read Hotjar’s privacy policy here.
This website uses Mouseflow (https://mouseflow.com), a third-party analytics tool, to track page content and click/touch, movement, scroll, and keystroke activity. You can opt-out at: https://mouseflow.com/opt-out/.
Cookie: Fluid Ad Pixel
Name: _clck, _clsk, _first_pageview, _ga, _ga_3NWXHRZFHD, _gcl_au, _heatmaps_g2g_101420272, _jsuid, _lfa, _referrer_og, fluidads-_zldp, fluidads-_zldt
Category: Performance
The primary use of this cookie is to track the user journey on the website which lets us know what different pages the user visited and what journey they took in order to explore the website.
Other use of the cookie is to calculate conversions where a user clicks on our digital ads and lands on the website. The cookie id being unique value allows the system to see how many users landed on the website by clicking the ad.
Cookie: Socially Recruited
Name: XSRF-TOKEN, _ga, _ga_JGWNN1WXF5, _gcl_au, _lfa,socially_recruited_session
Category: Performance
This is used by Analytics to calculate visitors, session, campaign data, etc. Read more about Socially Recruited cookies here.
Cookie: Convert
Name: _conv_s, _conv_v
Category: Functional
The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Read more about Convert cookies here.
Cookie: StackAdapt pixel
Name: sa-user-id-v2, sa-user-id, sa-user-id-v3
Category: Targeting
Targeting cookies may also be referred to as advertising, marketing, or tracking cookies. Advertisers and their partners place cookies on various websites across the internet to learn the behaviours of visitors between different websites. This information is used to gather statistics on the performance of advertisements across different websites and to help ensure the advertisements you receive are based on relevant topics that interest you. Read more about StackAdapt cookies here.
What we do with your information
Any personal information we collect from this website is used only in accordance with the United Kingdom Data Protection Act 2018 and other applicable laws. We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting job applications, monitoring how customers use the website and issuing emails for us. These third parties will not be allowed to use your personal information for their own purposes. Read more about how we handle your data.
Your rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information, please send your contact details including address to the following address:
Privacy
Practice Plus Group Quality and Governance Team Practice Plus Group, Ground Floor, 1330 Arlington Business Park, Theale, Reading, England, RG7 4SA
Other websites
This privacy policy only covers Practice Plus Group websites. Any other websites, which may be linked to from our website are subject to their own privacy policy, which may differ from ours.