PPG
High quality healthcare for all
High quality healthcare for all

How to get referred

Having your NHS treatment with us is as easy as 1, 2, 3…

Step 1 – Speak to your GP

If you and your GP have decided that you need surgery, always remember that you have the right to choose where to receive your NHS treatment. Practice Plus Group hospitals can accept referrals from any eligible patient* in need of the treatments we offer, regardless of where you live in the UK, even if you have an existing health condition as long as it’s safe for us to treat you. Visit our Patient Choice pages for more information on your right to choose.

Talk to your GP about the options, and do some research to help you make the right choice for your needs. Consider things like how long you will have to wait for treatment at each hospital, what their clinical outcomes and infection rates are like and how the Care Quality Commission has rated the service.

If you have already been referred somewhere, but change your mind about where you’d like to go, you can still exercise your right to choose. Just tell your GP that you would like a new referral to another hospital.

*patients must meet Practice Plus Group eligibility criteria and be ordinarily resident in the UK. Eligibility is checked by your GP.


They could not do enough for me. I felt very well cared for and the food was very good – it was like a holiday!
Practice Plus Group Hospital, Barlborough
Michael, 2018


Step 2 – Referral received and accepted

Once we have received your GP’s referral we’ll be in touch with you to arrange your outpatient assessment.

We want to make sure you are fully informed and assessed before your treatment takes place, so the first stage of your treatment will be a visit to the hospital for an outpatient assessment.
You’ll meet the consultant who will perform your treatment, and this is a great opportunity to ask any questions – you may even want to write these down ahead of your appointment.

We’ll complete any pre-treatment tests then and there, to save you making multiple trips, and talk you through what your treatment will involve. Your consultant and other members of the outpatient clinic team will explain any special preparations you may need to make before you come back.

Your surgical appointment is typically a few weeks after your outpatient assessment.


The centre was very clean, everyone was friendly and professional and we were offered tea and biscuits afterwards.
Practice Plus Group Hospital, Gillingham
Dorothy, 2017


Step 3 – Treatment and recovery

Your surgery will be carried out and you will be given plenty of aftercare support to ensure you recover as quickly and effectively as possible. You’ll be able to call our helpline with any post-treatment concerns you may have, and we will communicate with your GP throughout the process, ensuring that they receive a comprehensive discharge notice and are ready to assist your recovery.

 

Choose your hospital

Did you know you can choose your hospital for the highest quality treatment and care?

Switch hospitals and waiting lists

If you are suffering from increasingly long waiting times, we may be able to help.

Treatments

You’ll be given the best care and the undivided attention of our experienced and professional team.

 Care UK Healthcare becomes Practice Plus Group

We are offering the same services, based at the same facilities, and with the same friendly faces, the only difference is our name. You may notice some changes to links and content, so please bear with us while all of the changes propagate.