Practice Assist offers remote telephone and video consultation services for GP practices. The service gives you extra capacity whilst improving patient access. Your registered patients have a same day consultation, either by telephone or video. Our GPs have full read and write access to your patient’s notes, so they can provide full continuity of care.
Benefits of using Practice Assist:
- Reduces patient queues
- Takes pressure off frontline staff
- Puts patients first
- Gives you flexibility and control.
Reducing patient queues
We provide a telephone or video clinic when you need it. Appointments are set up in your system and booked online or through reception in the same way as your other appointments.
Taking pressure off frontline staff
With extra appointments available, Practice Assist gives you the resource you need. Having the flexibility to increase capacity means you can meet patient demand and reduce the pressure on your reception team.
Putting patients first
Practice Assist is not just triage. We provide a full consultation with electronic prescriptions and onward referrals if needed. Where required our GPs are able to turn a booked telephone consultation into a video call. If beneficial to the consultation, they can also receive photographs from the patient. With a high number of calls closed and no follow-up required, we’ll provide your patients with the right care at the right time in a single consultation.
Flexibility and control
Using Practice Assist you can balance clinical resources in an agile and cost-effective way. We give you the flexibility to adapt your clinics and only use extra resources when you need them.