High quality healthcare for all
High quality healthcare for all

NHS 111 call handlers

Our team of highly trained 111 call handlers are the first port of call for any member of the public in need of medical advice.

Patients can call the NHS 111 Service any time, any day. The patient may need to be given general advice, speak with one of our clinicians, or be booked into an appointment with an available out-of-hours service. Some calls can be emotional, distressing or even life-threatening, and there will be times when 999 services (such as an ambulance) may need to be dispatched.


Our team of 111 call handlers go through a rigorous and intensive 12-week training programme in order to become qualified to use the NHS Pathways tool, which is our highly advanced triage tool for assessing patients over the phone and directing them towards the most appropriate care for diagnosis and treatment.


Whilst it may seem daunting to take on such responsibility with no experience in healthcare; our call handlers receive full support from other members of the team such as the trainers and coaches, senior health advisors, experienced call handlers, supervisors, clinical advisors and of course, other trainees on the course.


We provide ongoing support and development throughout every call handlers career, and there are plenty of options for professional development and growth within the business for our more experienced Call Handlers.

Some recent examples of roles that call handlers have moved into are operational supervisors, pathways trainers, senior health advisors, real time analysts, recruitment and management positions.


We look for motivated and committed Call Handlers with existing customer service experience and a passion for helping others.

Working for NHS 111 is an extremely valuable and rewarding career, and as 111 is increasingly becoming a larger, more integral aspect of our NHS – there is no time like now to begin a rewarding career in healthcare.

Job title Location Contract type Schedule type Closing date
Bank Coordinator Dorking OOH, Dorking Bank Variable Hours 27 October 2020
Outpatients Administrator Practice Plus Group Hospital, Emersons Green, Bristol Permanent Full Time 29 October 2020
Outpatients HCA Practice Plus Group Hospital, Emersons Green, Bristol Permanent Full Time 29 October 2020
Bank Radiology HCA Practice Plus Group Surgical Centre, Devizes, Devizes Bank Variable Hours 29 October 2020
Sterile Services Technician Practice Plus Group Hospital, Emersons Green, Bristol Permanent Full Time 29 October 2020
Governance Administrator Practice Plus Group Hospital, Plymouth, Plymouth Permanent Full Time 29 October 2020
Pharmacy Technician HMP Long Lartin, Evesham Permanent Full Time 29 October 2020
Administrator Practice Plus Group Diagnostics, Buckinghamshire, High Wycombe Permanent Full Time 29 October 2020
Outpatient Coordinator Practice Plus Group Hospital, Shepton Mallet, Shepton Mallet Permanent Part Time 30 October 2020
Health Care Assistant - Fixed Term Practice Plus Group Hospital, Shepton Mallet, Shepton Mallet Fixed Term Contract Full Time 30 October 2020
Bank Housekeeper Practice Plus Group Hospital, Barlborough, Chesterfield Bank Variable Hours 30 October 2020
Mental Health Healthcare Assistant HMP YOI New Hall, Wakefield Permanent 30 October 2020
Healthcare Assistant - Outpatients Practice Plus Group Hospital, Southampton, Southampton Permanent Full Time 31 October 2020
Pharmacy Technician HMP Bure, Norwich Permanent Full Time 2 November 2020
111 Health Advisor East of England 111, Ipswich Permanent Variable Hours 2 November 2020
Healthcare Assistant HMP Warren Hill, Woodbridge Permanent Full Time 6 November 2020
Pharmacy Technician HMP Bullingdon, Bicester Permanent Full Time 8 November 2020
Patient Service Advisor / Administrator The Junction Health Centre, London Permanent 9 November 2020
Social Care Assistant HMP Leeds, Leeds Permanent 10 November 2020

Join our team

We provide excellent care to patients across the country, support to the NHS, and a great place to work.

Healthcare divisions

Our impressive range of services is also great news for your career as you can move and progress across our services and specialties.

Our locations

We are located across England from York to Plymouth. Use our locations map to find opportunities near you.

Why work for us

As a large, private company we provide job security and the chance to work with the highest quality people working in the healthcare system.

Recent News

ECCSA awards

Integrated Urgent Care shortlisted for prestigious awards following COVID-19 response

19 October 2020 | Team news

We are delighted that our Integrated Urgent Care (IUC) call centres have been shortlisted as finalists for four prestigious awards at the European Contact Centre & Customer Service Awards 2020 (ECCCSA 2020).

Nurul Ahad

Welcome Nurul Ahad, our new Medical Director

9 October 2020 | Team news

Practice Plus Group Hospital, Ilford is thrilled to announce our new Medical Director, Nurul Ahad.​ Mr Ahad, who has 25 years of medical experience, has worked at our hospital as the clinical lead since 2015.

Perfect week

Perfect Week aims to reduce waiting times

9 October 2020 | Team news

Practice Plus Group Hospital, Ilford worked with Barking, Havering & Redbridge University Hospitals NHS Trust to radically reduce orthopaedic waiting lists in the boroughs by running a Perfect Week at the end of September.

Ward manager

South West nurse joins Practice Plus Group Hospital Plymouth as Ward Manager

15 September 2020 | Team news

A nurse who has dedicated her career to caring for patients in Devon and Cornwall, has joined popular hospital Peninsula NHS Treatment Centre as Ward Manager.

 Care UK Healthcare becomes Practice Plus Group

We are offering the same services, based at the same facilities, and with the same friendly faces, the only difference is our name. You may notice some changes to links and content, so please bear with us while all of the changes propagate.