High quality healthcare for all
High quality healthcare for all

NHS 111 call handlers

Our team of highly trained 111 call handlers are the first port of call for any member of the public in need of medical advice.

Patients can call the NHS 111 Service any time, any day. The patient may need to be given general advice, speak with one of our clinicians, or be booked into an appointment with an available out-of-hours service. Some calls can be emotional, distressing or even life-threatening, and there will be times when 999 services (such as an ambulance) may need to be dispatched.


Our team of 111 call handlers go through a rigorous and intensive 12-week training programme in order to become qualified to use the NHS Pathways tool, which is our highly advanced triage tool for assessing patients over the phone and directing them towards the most appropriate care for diagnosis and treatment.


Whilst it may seem daunting to take on such responsibility with no experience in healthcare; our call handlers receive full support from other members of the team such as the trainers and coaches, senior health advisors, experienced call handlers, supervisors, clinical advisors and of course, other trainees on the course.


We provide ongoing support and development throughout every call handlers career, and there are plenty of options for professional development and growth within the business for our more experienced Call Handlers.

Some recent examples of roles that call handlers have moved into are operational supervisors, pathways trainers, senior health advisors, real time analysts, recruitment and management positions.


We look for motivated and committed Call Handlers with existing customer service experience and a passion for helping others.

Working for NHS 111 is an extremely valuable and rewarding career, and as 111 is increasingly becoming a larger, more integral aspect of our NHS – there is no time like now to begin a rewarding career in healthcare.

Job title Location Contract type Schedule type Closing date
Health Advisor South West 111 Permanent Variable Hours 29 January 2021
Health Advisor East of England 111 - Practice Plus Group Permanent Variable Hours 18 January 2021

Join our team

We provide excellent care to patients across the country, support to the NHS, and a great place to work.

Healthcare divisions

Our impressive range of services is also great news for your career as you can move and progress across our services and specialties.

Our locations

We are located across England from York to Plymouth. Use our locations map to find opportunities near you.

Why work for us

As a large, private company we provide job security and the chance to work with the highest quality people working in the healthcare system.

Recent News

Fiona Nelson

Somerset radiologist appointed to national role

7 January 2021 | Team news

Fiona Nelson has been appointed Diagnostic Imaging Lead at Practice Plus Group.

Maggie Wood

Skipton nurse appointed as new director of nursing and quality takes on healthcare for 47 prisons

6 January 2021 | Team news

Maggie Wood has been appointed to the new post of director of nursing and quality for our Health in Justice division, which serves patients in 47 prisons.

Ernest Onyema

Sight-saving 72-hour NHS pledge from surgical centre

4 January 2021 | Team news

A vision-saving pledge is set to see people with suspected macular degeneration receive NHS assessment and treatment within 72 hours of referral.

Deanna Mezen

Telford Nurse honoured by Princess Royal for end-of-life care in Staffordshire prison

16 December 2020 | Team news

Deanna Mezen, who works at HMP Oakwood, will be presented with one of only 10 Butler Trust Awards given each year.