Having your treatment with us is as easy as 1, 2, 3. Find out how you can get referred and make the first steps to getting your life back.
Step 1 – Speak to your GP
If you and your GP have decided that you need surgery, always remember that you have the right to choose where to receive your treatment. Whether you are an NHS patient or a private self-pay patient, Practice Plus Group hospitals can accept referrals from any eligible patient* in need of the treatments we offer, regardless of where you live in the UK, even if you have an existing health condition as long as it’s safe for us to treat you. Visit our Patient Choice pages for more information on your right to choose your hospital.
Talk to your GP about the options, and do some research to help you make the right choice for your needs. Consider things like how long you will have to wait for treatment at each hospital, what their clinical outcomes and infection rates are like and how the Care Quality Commission has rated the service. Read our Access policies here.
If you have already been referred somewhere, but change your mind about where you’d like to go, you can still exercise your right to choose. Just tell your GP that you would like a new referral to another hospital.
*patients must meet Practice Plus Group eligibility criteria and be ordinarily resident in the UK. Eligibility is checked by your GP.
Step 2 – Referral received and accepted
Once we have received your GP’s referral we’ll be in touch with you to arrange your outpatient assessment.
We want to make sure you are fully informed and assessed before your treatment takes place, so the first stage of your treatment will be a visit to the hospital for an outpatient assessment. You’ll meet the consultant who will perform your treatment, and this is a great opportunity to ask any questions – you may even want to write these down ahead of your appointment.
We’ll complete any pre-treatment tests then and there, to save you making multiple trips, and talk you through what your treatment will involve. Your consultant and other members of the outpatient clinic team will explain any special preparations you may need to make before you come back.
Your surgical appointment is typically a few weeks after your outpatient assessment.
Step 3 – Treatment and recovery
Your surgery will be carried out and you will be given plenty of aftercare support to ensure you recover as quickly and effectively as possible. You’ll be able to call our helpline with any post-treatment concerns you may have, and we will communicate with your GP throughout the process, ensuring that they receive a comprehensive discharge notice and are ready to assist your recovery.
Hip replacement, Birmingham – “I really can’t praise EVERYONE more. All departments are 5 star”
I couldn’t be happier with all the results. No pain meds after about 10 days and I’m walking better now than I have for so long.
I really can’t praise EVERYONE more. All departments are 5 star and have exceeded my expectations. MY THANKS TO YOU ALL, ESPECIALLY MR BLOCKER, BUT I REALLY DO MEAN ALL OF YOU.
by Wendy Morris, Google
Knee replacement, Birmingham – “5* hospital. The whole experience has been amazing.”
5* hospital. The whole experience at Practice Plus Group Birmingham has been amazing. The care I received from every member of staff during my stay when having a total knee replacement was outstanding and would recommend this hospital to anyone.
by Martin Cartwright, Google
Hip replacement, Birmingham – “Feeling like a new woman again”
I am 7 days post op today after my hip replacement [with my amazing consultant Mr K Dehne] at this wonderful hospital. Feeling like a new woman again so very soon has more than amazed me. Every single member of staff I was lucky enough to meet were just so pleasant, caring, reassuring and a pleasure to be with during my pre op assessment all through to my post op care.
by Elaine Browne, Google
Hip surgery, Bristol – I was home within 24 hours!
“I was booked in for a hip operation [with Oliver Blocker] quicker than expected – a matter of weeks. I had the operation on a Saturday and was home 24 hours later!”
by Sue Bateman, Patient story
Shoulder replacement, Ilford- found my experience well worth the 5 🌟s
I had a left, total shoulder replacement operation on Monday 16 Dec 2024 and found my experience well worth the 5 🌟s. I found all the staff, (from ward, theatre, xray porters, cleaners and catering) leading up to my operation and the following day so very helpful, nothing was too much trouble for them and they put me at ease. I am not very good at remembering names but I do remember Karen, who looked after me when I arrived and Veronica (student nurse) who stayed with me while i waited for my cab to arrive. Just wish I could remember your names so I could name you but you know who you are. Once again, thank you all x
by Elaine Burnett, Google
Gastroscopy, Ilford – I couldn’t be more impressed with the care I received
I recently had a gastroscopy procedure at Practice Plus, Ilford Hospital, and I couldn’t be more impressed with the care I received. The staff went above and beyond by calling me to offer an earlier appointment, which was incredibly convenient. From the moment I arrived, I was treated with professionalism and kindness. The nurses and doctors were so caring, guiding me through the procedure with reassurance and expertise. I was in and out of the hospital in under an hour, and the entire process was handled seamlessly. The minimal discomfort I experienced was a testament to the skill of the medical team. I can’t rate the doctors and nurses highly enough – truly outstanding care!
by Ashley Denholm-Burley, Google
Hip replacement, Barlborough – I feel like me again
Colonoscopy, Ilford – The nurses were angels from heaven
The nurses were angels from heaven, guiding me with gentle hands and reassuring smiles, turning a daunting experience into one of comfort and care. Thank you for making my colonoscopy a smooth experience.
by Rasif Khandoker, Google
General surgery, Gillingham – I felt really happy
I came to this centre and was worried because I read some of the reviews but what a surprise, from the moment I came in to the moment I left I felt really happy with the service, the staff were incredible, a lovely lady called Otis was super friendly and Dr Mohammed and his staff were really lovely and put my nerves at ease straight away. The place is super clean and I really have no complaints whatsoever.
My husband recently had a procedure at Practice Plus and the care he received was above our expectations, great professional and kind service from everyone, a huge thanks to Mr Borley and his team.
