There’s cause for celebration at Practice Plus Group Surgical Centre, Devizes after the Care Quality Commission (CQC) awarded the facility a ‘Good’ overall, with inspectors awarding an ‘Outstanding’ rating for caring.
Practice Plus Group Surgical Centre, Devizes has been rated ‘Good’ overall by the CQC and ‘Outstanding’ for caring. The rating recognises the centre’s safe, compassionate, and highly personalised care.
Inspectors praised its patient-centred approach, neurodiversity support, and exceptional staff, with 98% of patients saying they would recommend the service to others.
Staff at Practice Plus Group Surgical Centre, Devizes are celebrating after the Care Quality Commission (CQC) rated the centre Good overall, with inspectors awarding an Outstanding rating for caring.
The latest inspection recognised the centre’s commitment to delivering safe, effective and compassionate care, while highlighting the exceptional lengths staff go to in tailoring treatment and support around the individual needs of each patient.
The inspection highlighted a number of strengths across the service, with the centre achieving a Good overall rating, alongside Good ratings for being safe, effective, caring, responsive and well-led.
Inspectors praised the centre’s personalised approach to care, noting overwhelmingly positive feedback from patients, families and carers, while 98% of patients said they would recommend the service through the Friends and Family Test.
Awarding an Outstanding rating for the its caring category, the CQC found the centre was “exceptional at making sure people were at the centre of their care and treatment choices”. The report also recognised innovative initiatives including a neurodiversity passport, visual patient guides and pre-visit support, alongside the kindness, dignity and respect shown by staff, strong multidisciplinary teamwork and a positive workplace culture focused on delivering high-quality patient care.
The report praised the way staff adapt care to meet individual needs and preferences, helping patients feel informed, supported and involved in decisions about their treatment. Inspectors highlighted a range of personalised support measures for patients with additional needs, including tailored care pathways, familiarisation visits and practical tools designed to reduce anxiety and improve the patient experience.
“We are absolutely delighted that the CQC has recognised the personalised care our teams deliver every day with an Outstanding rating for caring and a Good rating overall.
“We know that coming into hospital can be a significant moment in a person’s life, which is why we work hard to ensure every patient feels listened to, respected and supported throughout their treatment journey. Whether that means making reasonable adjustments, providing additional reassurance or tailoring care to individual needs, our colleagues always put patients at the heart of everything they do.”
Laura Nelson, Hospital Director at Practice Plus Group Surgical Centre, Devizes
The CQC also recognised the centre’s work to support neurodivergent patients, including the development of a dedicated neurodiversity passport that enables individuals to communicate their preferences and support needs so staff can make appropriate adjustments throughout their care journey.
Inspectors observed examples of highly personalised care and heard positive feedback from families, with one describing the centre as being “brilliant” and “great for neurodivergent people.”
Patients also described communication throughout the centre as “very good” and consistently praised staff for their professionalism, kindness and compassion.
Commenting on the inspection outcome, Laura Nelson, Hospital Director at Practice Plus Group Surgical Centre, Devizes, says:
“We are absolutely delighted that the CQC has recognised the personalised care our teams deliver every day with an Outstanding rating for caring and a Good rating overall.
“We know that coming into hospital can be a significant moment in a person’s life, which is why we work hard to ensure every patient feels listened to, respected and supported throughout their treatment journey. Whether that means making reasonable adjustments, providing additional reassurance or tailoring care to individual needs, our colleagues always put patients at the heart of everything they do.
“This achievement reflects the dedication, compassion and professionalism of our entire team. I would like to thank every colleague for the important role they play in delivering exceptional care and helping our patients have the very best experience possible.”
Practice Plus Group Surgical Centre, Devizes provides a range of services for NHS and private patients, including elective surgery, diagnostic imaging and outpatient consultations. Private patients can self-refer to the hospital or contact their private medical insurer to arrange treatment. NHS patients should ask their GP for a referral to Practice Plus Group Surgical Centre, Devizes.
Private healthcare offers greater flexibility over when, where, and by whom you’re treated. In the vast majority of cases, the waiting times are shorter too, and with Practice Plus Group, prices are transparent.
Choosing private healthcare can make planned treatment easier to fit around work, family, and personal commitments. Options to access private treatment are self-pay, payments plans, or medical insurance.
