Integrated Urgent Care

Our Integrated Urgent Care model brings together NHS 111, Out-of-Hours (OOH) and our Clinical assessment service (CAS) to reduce pressure on our people and services, which means we can focus on our patients.

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Our values

Purpose

Being there for our patients when they need us the most

Impact

Always on, 24/7, to support the nation’s wellbeing

Development

Bespoke training to deliver an agile and seamless service

Culture

Inclusive workplace where everyone’s voice is heard and valued

Unlock your best work life

We are proud to support the NHS in delivering first line services to our patients when they need it the most.

As an employer, we are committed to ensure our employees thrive and feel valued and appreciated.

Whether your goal is to grow in your role, to have access to a more flexible schedule or simply to work with great people, we will provide an environment where you can just achieve that.

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Working in Integrated Urgent Care

We are committed to developing our employees and fostering a culture of lifelong learning. We offer a host of development opportunities, and fully-funded training to help you become the best professional you can be.

Health advisor call simulation

Clinical advisor call simulation

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We are there for our patients when they need us the most

Integrated urgent care includes NHS 111, OOH and CAS services. We take immense pride in being able to assist our patients when they need us the most.

Our commitment is to make a difference every time, and that truly encompasses our ethos and mission.

If you are looking for a role where you can impact people’s lives all whilst developing and growing professionally, then look no further.

“We provide an environment that provides accessible high quality patient centred care to our patients and supports a well-trained, versatile and compassionate diverse multi-disciplinary workforce, underpinned by compassionate leadership.”
Kevin Brown
National Director for Integrated Urgent Care, Practice Plus Group

NHS 111

The NHS 111 service exists to provide people with the right medical help when the situation is not an emergency, whenever they need it. Our highly trained and compassionate NHS 111 health advisors will provide first line support to our callers, and use a state-of-the-art triage tool called NHS Pathways to assess and escalate to the most appropriate care. They are also prepared to arrange for 999 services if necessary.

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OOH

Our OOH services are designed for patients with an urgent need who cannot wait until their local surgery’s opening hours. They operate Monday to Friday from 6:30pm to 8am, and for 24 hours at weekends and during bank holidays. Most of the time the access to OOH is provided via NHS 111, where patients are assessed and triaged over the phone which may result in a referral to our OOH service.

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CAS

CAS is a dedicated clinical hub that supports the operations of our NHS 111 call centres, as well as working closely with other healthcare professionals via the NHS and Practice Plus Group. Depending on the clinical role, members of our multi-disciplinary CAS teams can be based remotely, across various locations nationally.

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Bespoke training to get you started

When you join us as a health or clinical advisor, you will be taking part in our comprehensive training where you will learn all the skills you need to do your job with confidence.

Physical and mental health

• Flexibility

• Inclusion

• Private healthcare

• Employee assistance program

• Work/life balance

Financial health

• Pension scheme

• Refer a friend reward scheme

• Salary finance scheme to help you borrow or save money

• Free access to Reward Gateway discount scheme, eligibility for Blue Light Card, Boundless card and Costco membership

• Cycle to work government initiative

• Free eye test

Career development

• CPD courses

• Training pathways accessible via our Learning Management System

• Mentoring and reverse-mentoring

• Development plans

• Learning Academy with a wide range of learning tools and content

Employee stories

At Practice Plus Group, we’re proud to have a diverse workforce and are fully committed to providing an inclusive workplace for all. But don’t just take our word for it, go check what our employees have to say about working at Practice Plus Group.

Our people

Healthcare divisions

Practice Plus Group operates across various business segments, providing a great opportunity for growth and development across a wide range of specialisms. Our healthcare divisions are: secondary care, integrated urgent care (NHS 111, OOH and CAS) and health in justice (prisons and IRCs)

Healthcare divisions