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Parking on-site is available to all patients and visitors, free of charge.
We have free Wi-Fi access and patients can make free telephone calls from their bedside. Each bed also has its own television, which is free of charge too, so you won’t miss your favourite programmes!
All areas of our hospital are accessible to wheelchair users.
Our patient information is available in a range of languages and in large print and Braille upon request.
We have an interpretation service available to support you if English is not your preferred language.
Please let a member of our booking team know prior to your appointment if you have any special requirements.
There is an on-site café for visitors and our chef prepares fresh meals daily using local produce for our patients. Our menu changes regularly and offers a good variety of food and beverages at a reasonable price. It has even been awarded a Soil Association Food for Life Gold Catering Mark.
Visiting hours are from 10am-8pm and 6pm-8pm, with respect for protected meal times – lunch is at 12.30pm and supper is at 6pm.
If you’re staying with us, you’ll either be in a single en-suite room or a same-sex shared en-suite room depending on your preference – subject to availability. This is part of our commitment to patient dignity, and helps ensure a more comfortable and relaxed stay.
When you arrive please register at reception so we know you’re here.
At Practice Plus Group, the welfare of our patients, visitors and staff remains our number one priority. With this in mind, we continue to follow guidance from the UK government and public health agencies to ensure our hospitals remain safe for all. More information on COVID-19.
One of the benefits of being treated at our hospital is the ‘one-stop-service’ of your outpatient appointment. Where possible we will complete any pre-treatment tests there and then, to save you making multiple trips, and our anaesthetists and rehabilitation team will assess you at the same time.
Your outpatient appointment is also an opportunity for you to meet the consultant who will perform your treatment. Feel free to ask any questions you wish – you may even want to write these down ahead of your appointment. They will explain any special preparations you may need to make before your treatment.
On the day of your treatment, wear something light and comfortable, so you’re as relaxed as possible.
If you’ll be staying with us, you may want to bring personal toiletries, nightclothes, comfortable footwear, something to read, and any medication you routinely take.
When you leave the hospital after you’ve had your treatment, you’ll be given full details of your follow-up care. We will inform your GP that you’ve been discharged from the hospital, and day case patients are telephoned the day after their surgery to check that they are recovering well.
It’s crucial to rest and take care of yourself after your treatment.
If you have any worries or concerns, please call us at any time on our Patient Advice Line (01749 333 600) to speak to a member of the clinical team. This helpline is designed to ensure that your recovery is as speedy and successful as possible, so please use it as much as you need to.
‘White Coat Syndrome’, also known as White Coat Hypertension or the White Coat Effect, describes a patient experiencing high blood pressure and anxiety when in a clinical situation.
The condition is not uncommon, with as many as 1 in 8 people experiencing White Coat Syndrome.
As well as being potentially upsetting for patients, higher blood pressure as the result of White Coat Syndrome can lead to procedures or treatments being postponed or cancelled where a higher blood pressure reading indicates a potential risk.
At Practice Plus Group Hospital, we will do all we can to help alleviate the symptoms associated with anxiety within these clinical situations, including:
- Inviting patients who are affected by White Coat Syndrome to a tour of the hospital
- Arranging for patients to meet the care team before their treatment
- Offering quiet areas for blood pressure checks
- Taking blood pressure readings several times throughout an appointment – often blood pressure lowers as the patient relaxes.
What our patients at Practice Plus Group are saying
Carpel tunnel surgery, Southampton – most impressive and very reassuring
Knee surgery, Shepton Mallet – everyone is 110% dedicated
Knee replacement, Emersons Green – excellent care throughout
Hip replacement, Plymouth – impressed with everyone and everything
Plymouth – wonderful care
Cataract surgery, Ilford – very satisfied patient!
I must report how pleased I have been with every aspect – efficient, friendly and skilled. Also, information both verbal and printed was spot on. I am a very satisfied patient!
Gastroscopy, Shepton Mallet – 10/10 to all staff
Cataract surgery, Rochdale – the care given was second to none
Hip surgery, Barlborough – I would recommend Practice Plus Group without a shadow of a doubt
Hip surgery, Shepton Mallet – back walking almost five miles a day
Portsmouth – professional and kind
To all the medical team who looked after me. Thank you all so much for our professionalism and kindness. I thought the care you gave me was faultless and you made a stressful day almost enjoyable. Many thanks again, what a team!
Hip surgery, Shepton Mallet – we have saved £6,500
Cataract surgery – staff efficient and reassuring
Gallbladder surgery – kindness and efficiency
Thank you all so much for your kindness and efficiency, caring for me with my recent operation for gall bladder removal, I and my family so appreciate your hard work!
Foot surgery – surgery has been completely transformative
Dear Mr Brown, it is almost a year since you performed surgery on my second foot. The first operation being four years prior. I just wanted to write to say a huge thank you to you and all your wonderful team. Surgery has been completely transformative. My life returned to a much healthier lifestyle, long walks, gardening without pain and so much more fun! thank you so much.
Knee surgery – one day knee replacement
Knee surgery – leading an active life once again
Thanks for performing total knee replacement on me. Due to your excellent skills I am improving daily and leading an active life once again!
Hip surgery – at long last I am out of pain
Thank you very much for my TWO successful hip operations at long last I am out of pain and recovering well. Many thanks to you and all your staff. Best wishes.
Thank you for taking care of me
Thank you for taking such good care of me on 23rd November and putting me at ease.
Cataract surgery – outstanding surgical team
Cataract surgery – everyone very friendly
Cataract surgery – made my experience worry free
Staff are so caring and compassionate
Had to attend Practice Plus today and had an amazing experience. Staff are so caring and compassionate I would recommend to anyone. This was as an NHS patient.
Cataract surgery – made to feel safe
My mum is 89 she was very frightened to have her cataract removed but when she got to the Gillingham practice from the start to the end she was made to feel safe with Mr R Govindan and the nurses on his team my mum is looking forward to having her other eye done
Cataract surgery – thank you for the great care
Very pleasant experience
Lovely people, kind and considerate to old fools such as myself (85). Very pleasant experience, considering l was petrified.
Cataract surgery – cannot fault the care and attention
My wife recently had a cataract operation here and cannot fault the care and attention given to her by all the staff involved.
Dental surgery – highly recommend this place
Had to have a tooth out and for someone who was terrified, everyone here made me feel more relaxed and comfortable and were excellent from start to finish with my treatment! Thank you. Highly recommend this place.
I can not speak more highly of the staff here. Everybody I dealt with and saw with others were incredible, be it the surgeon or bed chaperones.
Best hospital I have ever been in
This is the best hospital I have ever been in. The care and efficiency were excellent. My operation was conducted by a top class surgeon and anaesthetist who made me feel relaxed and secure. The team in the Kingfisher ward were kind and professional with good bedside manners and sense of humour. There were no delays in the treatment. My stay was made as comfortable as possible and I thank everyone involved. I am now recovering well.
Thanks for repairing me
Many thanks for repairing me, Mr Sadek, and making me whole again. After only a week I’m almost normal and fit again. Kind regards.
I very much appreciate the passion and attentiveness of you and your caring staff.
Hernia surgery – such a wonderful job
Huge thank you for taking such good care of my husband, Gary, who was in for a hernia repair. He made a wonderfully quick recovery and didn’t even need so much as a paracetamol! Thank you everyone for doing such a wonderful job!
Every member of staff was amazing
I attended St Mary’s Treatment Centre on Sunday with my 7 year old daughter as she had broken her ankle and just wanted to feedback on our experience. The centre was exceptionally busy but every member of staff we encountered was amazing: positive, calm and just absolute stars! The situation could have easily felt really out of control with how busy it was but we were given regular updates to waiting times and to thank us for our patience. We were seen by a lovely woman on triage, the most smiley technician at X-ray and a doctor who took time to explain what was happening to my daughter. I just wanted to say thank you for everything you do.
I had an op today in Emerson Green and wanted to say how well I was looked after and cared for. Truly wonderful. Thank you
Above and beyond
Big shout out to Practice Plus Group Plymouth who went above and beyond to make my day case visit today as comfortable as possible, from the day case nurses to all the theatre staff. Special mention to Carly, Cathy, Amy and Elaine(?) nothing was too much trouble!
Incredibly slick and super friendly
Despite the most huge system demand, strikes and winter pressures the NHS still carries on, so grateful to Practice Plus Group for looking after me yesterday. You were incredibly slick, super friendly and got the job done!
Cataract surgery – quick and well organised
Hip surgery – tremendous skill, diligence and care
Tremendous skill, diligence and care at this hospital. They deserve their reputation as one of the best facilities in the UK for hip and knee replacements.
Colonoscopy – superb care
Attended for a colonoscopy, superb care from Siobhan the receptionist through to Kemi, the lady who carried out the procedure and everbody inbetween, such care and dedication rarely seen these days. Thanks to all, you made a daunting afternoon much, much better!!!
Cataract surgery – friendly, caring and professional
Hernia surgery -outstanding
A big thank you to Mr Sadek and his team for the outstanding way they looked after me during my hernia surgery. Everyone was so friendly and polite and looked after me so well. Thank you all of you.
Cataract surgery – exceedingly courteous and helpful
Appointments staff exceedingly courteous and helpful getting both my elderly parents booked in for appointments on the same day and directly after each other, for eye surgery.
Hernia surgery – very impressed
Very impressed by this team. All appointments ran to time and all staff empathetic, skilful, kind and friendly. Thank you for all the team who dealt with my hernia surgery yesterday, it was a pleasure to meet you all. Great sense of team work and moral, and all communication and managing of expectations top notch.
Endoscopy – looked after all way through
The Endoscopy staff were fantastic put me at ease straight away. Dr Patel was so nice and what I thought was going to be a horrible experience wasn’t. Looked after all way through.
Hip surgery – would recommended to everyone
Had hip op recently. Big thanks to Mr Flood..Maria..and all the hospital staff they treated me with care ..respect thank you all for being there for me. Would recommended to everyone.
Service was excellent
The service was excellent and all the staff were kind and considerate and helpful during my stay. It’s never nice having to have a operation but they made the experience a lot better and I was very impressed.
Dental surgery – reassuring and kind
All the staff were amazing friendly and helpful. They were understanding, reassuring and kind. The receptionist, the dental surgeon and the dental nurse were all fantastic. I can’t thank you enough for how kind you all were.
Knee surgery – from start to finish my treatment by all was amazing
I had a Partial Knee Replace at this hospital on the NHS. From start to finish my treatment by all was amazing. I cannot praise the care I had enough. The nurses are so friendly and caring. The hospital was very clean. A good choice of food. Highly recommend.
Really felt looked after
Staff were absolutely fantastic, really felt looked after. I was nervous about my procedure and the staff were reassuring and kind.
Procedure was smooth and painless. Many thanks all!
Knee surgery – so much care and compassion
I recently had a total knee replacement operation at Shepton Mallett hospital, and there are not enough words to describe what an amazing place it is.
Everyone I came into contact with from the beginning of my referral has been so positive. So much care and compassion, I cannot thank you all enough you are all angels.
Endoscopy – could not fault the care, thank you
Had a cystoscope done this morning I could not fault the care and the support from Christopher and the nursing team thank you from an anxious patient.
I found the hospital to be very clean, staff could not be more helpful and Nurses and ward team so caring nothing to much trouble, food first class, would recommend this hospital. Thank you to all the staff.
Hip surgery – best experience ever for my hip replacement
I had the best experience ever for my hip replacement. Would highly recommend, thank you to all the staff involved throughout
Cataract surgery – highly recommend
I highly recommend Practice Plus Group! I had eye surgery yesterday and already can see clearly.
Hip surgery – aftercare was brilliant!
I went in for my new hip and was out within 3 days! The aftercare was also brilliant – 10/10!
I just wanted to thank everyone at your urgent treatment centre, the receptionist was lovely, we were seen very quickly despite it being very busy. Thank you again.
Cataract surgery – fabulous practice
I had 2 cataract operations by the same surgeon and she was excellent! Both eyes are now perfect and operations went without a hitch! Aftercare was superb!
Knee surgery – amazing facility
This was my 2nd time as an inpatient at Barlborough for knee replacement surgery and in my opinion you couldn’t have this surgery at a better place. It is truly outstanding.
Knee surgery – absolutely wonderful
I had a knee replacement in May 2022. I have to say that all of the staff from the consultant, the nursing staff and the entire team were absolutely wonderful.
Hernia surgery – a big thank you
I had a day case hernia repair yesterday and wish to thank all staff involved. Throughout the experience I felt reassured, fully informed and cared for.
Diagnostic imaging – brilliant in every respect
Very polite and helpful staff at all levels. Friendly consultant who explained everything clearly. Extremely efficient x-ray department and choice of treatments.
I visited this walk in centre today and although there were quite a few people already there I was in and out in 15 minutes. They were very efficient and helpful.
Went here as a nervous patient. From the moment I arrived I was made to feel welcome and looked after extremely well. Practice Plus Group staff are just amazing and caring.
Knee surgery – friendly and highly professional
October 2020 I had total knee replacement, NHS referral. My experience was excellent…everyone was caring, listening and very professional.
Dental surgery – no pain at all
Best dentist I’ve ever been to ! Had to have 2 teeth removed this week ! A very professional team took care of everything!
I would recommend Practice Plus Group and would use them again if I need to. So, so grateful to all of them.
Well organised from start to finish
Well organised from start to finish. Staff so friendly & reassuring. Excellent facilities & a really personal service provided.
Nothing was too much trouble
The staff were so friendly & put me at ease. Lovely clean hospital.
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