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There is ample parking on-site.
We have free Wi-Fi access for patients and visitors.
All areas of our hospital are accessible to wheelchair users.
Our patient information is available in a range of languages and in large print and Braille, upon request.
We have an interpretation service available to support you if English is not your preferred language.
Please let a member of our booking team know prior to your appointment if you have any special requirements.
Our catering team prepare meals daily for our patients. Our menu changes regularly and offers a good variety of food and beverages.
Visiting hours on the inpatient ward are between 1pm-5pm and 6pm-7pm every day (limited to two visitors per patient, per day). Please note: children are not permitted on the ward.
If you’re staying with us, you’ll be in a shared same-sex room with an en-suite bathroom. This is part of our commitment to patient dignity, and helps ensure a more comfortable and relaxed stay.
When you arrive please register at reception so we know you’re here.
One of the benefits of being treated at our hospital is the ‘one-stop-service’ of your outpatient appointment. Where possible we will complete any pre-treatment tests there and then, to save you making multiple trips, and our anaesthetists and rehabilitation team will assess you at the same time.
Your outpatient appointment is also an opportunity for you to meet the consultant who will perform your treatment. Feel free to ask any questions you wish – you may even want to write these down ahead of your appointment. They will explain any special preparations you may need to make before your treatment.
On the day of your treatment, wear something light and comfortable, so you’re as relaxed as possible.
If you’ll be staying with us, you may want to bring personal toiletries, nightclothes, comfortable footwear, something to read, and any medication you routinely take.
When you leave the hospital after you’ve had your treatment, you’ll be given full details of your follow-up care. We will inform your GP that you’ve been discharged from the hospital, and day case patients are telephoned the day after their surgery to check that they are recovering well.
It’s crucial to rest and take care of yourself after your treatment.
If you have any worries or concerns, please call us at any time on our Patient Advice Line (07580 600 446) to speak to a member of the clinical team. This helpline is designed to ensure that your recovery is as speedy and successful as possible, so please use it as much as you need to.
‘White Coat Syndrome’, also known as White Coat Hypertension or the White Coat Effect, describes a patient experiencing high blood pressure and anxiety when in a clinical situation.
The condition is not uncommon, with as many as 1 in 8 people experiencing White Coat Syndrome.
As well as being potentially upsetting for patients, higher blood pressure as the result of White Coat Syndrome can lead to procedures or treatments being postponed or cancelled where a higher blood pressure reading indicates a potential risk.
At Practice Plus Group Hospital, we will do all we can to help alleviate the symptoms associated with anxiety within these clinical situations, including:
- Inviting patients who are affected by White Coat Syndrome to a tour of the hospital
- Arranging for patients to meet the care team before their treatment
- Offering quiet areas for blood pressure checks
- Taking blood pressure readings several times throughout an appointment – often blood pressure lowers as the patient relaxes.
Reviews for Practice Plus Group Hospital, Ilford
Formerly known as North East London NHS Treatment Centre
Cataract surgery, Ilford – very satisfied patient!
I must report how pleased I have been with every aspect – efficient, friendly and skilled. Also, information both verbal and printed was spot on. I am a very satisfied patient!
Ilford – best hospital I have been to
This is the best hospital l have been too. Very friendly team of staff, nothing is too much for them, very helpful before and after surgery. Everyone had a smile on their face even cleaning staff which is Very rare. Meals there are also exceptionally good, even just sandwiches were presented very well. I would definitely recommend this hospital to others, and would return there myself if ever needed.
Knee replacement, Ilford – first class surgeon
Had a knee operation on the 3rd May, at the Kingfisher Ward, the nurses and all staff and first class surgeon were all great made you feel very relaxed and you didn’t have to ask for anything as they were all spot on. This has to be one of the best hospitals I have been to, and the food was great. Thank you once again.
Knee replacement, Ilford – the whole team were phenomenal
I had my left knee replacement done, the whole team were phenomenal, from the nurses, kitchen staff, cleaners, porters. Absolutely loved how they all come in to introduce themselves with great big smiles on their faces. My anxiety disappeared and I felt in very safe hands as soon as I got there. I’m more confident now to go back for my right knee replacement in the near future, keep up the great work everyone, once again thank you all x
Hip replacement, Ilford – superb
I’ve had three procedures here now, two hip replacements and, on 03/05, my second knee replacement operation. I cannot fault my treatment at any point during my stay. The nursing team on Kingfisher Ward, both day and night, were superb. Very professional, very respectful and had a great sense of humour which put everyone at ease. The consultant surgeon, Mr Fabula, along with his very slick team, was awesome and did an amazing job as always. After about 30-40 minutes in recovery I was back on the ward where coffee/tea and toast was provided within minutes of arriving! Surgery is rarely fun, but the Kingfisher Ward Team made me feel absolutely as best as I could under the circumstances. The following day, the Physio Team were in and quickly assessed that I could use my crutches and do stairs, so after x-rays and a quick blood test, it was back home. I would like to take this opportunity to thank the Kingfisher Ward, the Kitchen and Physio Teams for taking the best care of me during my stay, and especially to Mr Fabula, who has now done three of my four joint replacements, for carrying out another top-quality surgical procedure. Thank you all.
Knee replacement, Ilford – I couldn’t praise this unit enough
I had a full knee replacement on Tuesday and I couldn’t praise this unit enough. The nurses and catering staff were very friendly. The nurses also explained everything that was going to happen with my operation and answered any of my concerns. The doctor and anaesthetist also explained to me all about what they were going to do and checked that I was happy before they proceeded. After my operation the nurses were there to help with all my needs. This unit is covid/disease secure so no visitors are allowed but you can take in your mobile phone or tablet and the Wi-Fi is free.
Knee replacement, Ilford – from start to finish all the team were amazing
I can honestly say from start to finish all the team were amazing. My operation had to be cancelled due to unforeseen circumstances, but the surgeon and team made sure I was dealt with the very next morning. They were caring, considerate and above all else friendly.
Knee replacement, Ilford – treated me with respect and kindness
I had a knee replacement a few days ago and I cannot praise the staff here too highly. From the cleaners to the surgeons everyone treated me with respect and kindness. Every stage of my procedure was explained carefully to me and they made sure I understood it all. The lady that cooked and delivered food was a joy and the food was excellent and presented in a way that made you want to eat it. I am unable to give a name of someone who stood out as every single person was excellent. I was in over a weekend so the staff changed every day but this made no difference at all to my care. This centre should be used as an example to the rest of the NHS as to how it should be done. My sincere thanks to them all.
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