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Parking on-site is available to all patients and visitors, free of charge.
We have free Wi-Fi access for patients and visitors.
All areas of our hospital are accessible to wheelchair users.
Our patient information is available in a range of languages and in large print and Braille upon request.
We have an interpretation service available to support you if English is not your preferred language.
Please let a member of our booking team know prior to your appointment if you have any special requirements.
There are vending machines in the waiting area for visitors who would like refreshments.
While you are with us for treatment, you will only share the side of the day ward with members of the same sex and same-sex toilets will be nearby. Sharing with members of the opposite sex will only happen when clinically necessary. This is part of our commitment to patient dignity, and helps ensure a more comfortable and relaxed stay.
One of the benefits of being treated at our hospital is the ‘one-stop-service’ of your outpatient appointment. Where possible we will complete any pre-treatment tests there and then, to save you making multiple trips, and our anaesthetists and rehabilitation team will assess you at the same time.
Your outpatient appointment is also an opportunity for you to meet the consultant who will perform your treatment. Feel free to ask any questions you wish – you may even want to write these down ahead of your appointment. They will explain any special preparations you may need to make before your treatment.
On the day of your treatment, wear something light and comfortable, so you’re as relaxed as possible.
If you’ll be staying with us, you may want to bring personal toiletries, nightclothes, comfortable footwear, something to read, and any medication you routinely take.
When you leave the hospital after you’ve had your treatment, you’ll be given full details of your follow-up care. We will inform your GP that you’ve been discharged from the hospital, and day case patients are telephoned the day after their surgery to check that they are recovering well.
It’s crucial to rest and take care of yourself after your treatment.
If you have any worries or concerns, please call us at any time on our Patient Advice Line (0117 906 1900) to speak to a member of the clinical team. This helpline is designed to ensure that your recovery is as speedy and successful as possible, so please use it as much as you need to.
‘White Coat Syndrome’, also known as White Coat Hypertension or the White Coat Effect, describes a patient experiencing high blood pressure and anxiety when in a clinical situation.
The condition is not uncommon, with as many as 1 in 8 people experiencing White Coat Syndrome.
As well as being potentially upsetting for patients, higher blood pressure as the result of White Coat Syndrome can lead to procedures or treatments being postponed or cancelled where a higher blood pressure reading indicates a potential risk.
At Practice Plus Group Hospital, we will do all we can to help alleviate the symptoms associated with anxiety within these clinical situations, including:
- Inviting patients who are affected by White Coat Syndrome to a tour of the hospital
- Arranging for patients to meet the care team before their treatment
- Offering quiet areas for blood pressure checks
- Taking blood pressure readings several times throughout an appointment – often blood pressure lowers as the patient relaxes.
Reviews for Practice Plus Group Surgical Centre, Gillingham
Formerly Will Adams NHS Treatment Centre
Gillingham – staff are so caring and compassionate
Had to attend Practice Plus today and had an amazing experience. Staff are so caring and compassionate I would recommend to anyone. This was as an NHS patient.
Cataract surgery, Gillingham – friendly, caring and professional
Cataract surgery, Gillingham – made my experience worry-free
I was very nervous at the start of my visit, but was absolutely amazed at the professional and caring service. The staff were so kind and helpful to make my experience worry free. The Surgeon was excellent and gentle, and I am so glad I had my eye surgery there. 100% a perfect day. Love to you all at Practice Plus Group, Gillingham.
Cataract surgery, Gillingham – made to feel safe
My mum is 89 she was very frightened to have her cataract removed but when she got to the Gillingham practice from the start to the end she was made to feel safe with Mr R Govindan and the nurses on his team my mum is looking forward to having her other eye done
Cataract surgery, Gillingham – everyone very friendly
Colonoscopy, Gillingham – superb care
Attended for a colonoscopy, superb care from Siobhan the receptionist through to Kemi, the lady who carried out the procedure and everbody inbetween, such care and dedication rarely seen these days. Thanks to all, you made a daunting afternoon much, much better!!!
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