HMP Hewell

Switchboard: 01527 785000

Worried or concerned about a loved one?

Safer Custody Helpline

Prisoners’ Families Helpline: 0808 808 2003

Email: info@prisonersfamilies.org

Visiting

Booking a visit – domestic visits (family and friends):

Phone – 0330 060 6503

Email – HMPPSvisitbooking@justice.gov.uk

Online – www.gov.uk/prison-visits

More information: Visit timings

AM – 09.00 – 11.30

PM – 13.45 – 14.15

Domestic visitors’ identification:

Visitors may identify themselves using one of the following:

• Passport, including foreign passports, and time expired passports where the photograph is still recognisable;
• C identity card;
• Driving licence;
• Benefits book;
• Senior citizen’s public transport photo pass issued by local authority;
• Employer’s or student ID card but only if this clearly shows the name of the visitor and the employer or educational establishment and has a photograph or signature which can be compared with the visitor’s appearance or signature, as well as a Foreign Nationals identity card.

If the visitor is unable to produce one of the above, staff may accept combinations of two or more of the following:

• Birth/marriage certificate;
• Cheque book or credit/debit card (counts as one: do not accept as two);
• Employer’s pass or ID or student ID card not acceptable under 4vi above;
• Young person’s ‘proof of age’ card;
• Trade union or National Students’ Union membership card;
• Rent book;
• Foreign identity or residents’ card (other than EC ID cards acceptable in their own right);
• Expired documents from the above lists that appear satisfactory in other ways;
• ID card from a recognised prison visitors’ organisation (e.g. New Bridge); the name on the card may differ from that on the VO, but provided the visitor has other identification to back up the ID card and provided staff have no reason their bona fides, then this will form acceptable identification.
• Citizen Card.

Staff retain the discretion to accept any other forms of identification, singly or in combination, that clearly identify the visitor in a satisfactory way.

Booking a visit – legal/officials only:

Phone – 0330 060 6503

Email – HMPPSvisitbooking@justice.gov.uk

Acceptable forms of identification – Professional visitors

The following documents are examples of forms of acceptable identification for professional visitors;

• Members of either House of Parliament: Houses of Parliament ID card;
• Legal advisers: identity card issued by firm/chambers, or introductory letter on headed letter paper of firm/chambers;   
• Police, UK Border Agency, and HM Revenue & Customs officers: warrant card;
• Probation officers: probation department ID card;
• Staff from other prisons, HQ or Home Office staff: Ministry of Justice, Prison Service, or Home Office photo security pass;       
• Consular officials: consular ID card;
• Other public officials: departmental or local authority pass or ID card (but only if it shows the name of the visitor and the name of the department or local authority);
• Social workers identification cards:
• Researchers: Security Photo pass or official letter (visits must be pre-arranged), and
• NHS photographic identification badge/card. Independent sector healthcare photographic identification badge/card.