Switchboard: 0151 522 2000
Safer Custody Helpline
Prisoners’ Families Helpline: 0808 808 2003
If you are enquiring to confirm if a friend or relative is within our custody then please email firstname.lastname@example.org.
Visiting the prison
Booking a visit – domestic visits (family and friends)
Prisoners are responsible for booking their own visits; this is done by using an application on the Central Management System (CMS) – accessed via touchscreen computer terminals that are located on each unit in the establishment. Once a visit has been approved it is up the individual prisoner to inform his family and friends of the date and time of the visit.
The maximum time a visit can be booked is 14 days in advance and the minimum is three days in advance.
Prisoners can book up to three adult visitors per session and three children less than 18 years of age. However, if the child is over 17 they will be classed as an adult.
It is the responsibility of the prisoner to book and inform friends and family of the time and date of visits. Staff are not responsible for booking or informing family and friends of visits or cancellation of visits. It is also the responsibility of the prisoner to inform visitors of correct identification requirements as well as other visit regulations, however visitors are encouraged to check the website for further details.
For sending correspondence/emails to your family or friend in prison, you can take advantage of the emailaprisoner.com system. Please log on to https://www.emailaprisoner.com and follow the instructions.
Domestic visitors’ identification
All visitors to closed prisons, both adults and children, whether visiting for social or official purposes must be required to prove their identity at Reception. (Children’s birth certificates are suitable to prove the name and date of birth).
Two separate forms of up-to-date identification will be required to gain entry to the prison, including one photographic identification and two proof of address:
- Driving licence – acceptable on its own if photograph and the address matches the address provided by the prisoner on CMS.
- Passport – including foreign passports and time expired passports where the photograph is still recognisable.
- Bus pass (elderly only) – must have been issued by the Local Authority. Photograph must match.
- Student / Employers I.D. – must clearly show the name of the visitor and educational establishment/employer. Photograph must match.
- Citizen Card – A Citizen Card is an official UK ID/proof of age card recognised as such by the Home Office. Obtained online. A standard application costs £15 and takes 21 days (card posted by Royal Mail 2nd class); an urgent application costs £30 and takes 1-2 working days (subject to verification; card posted by Special Delivery guaranteed Next Day by 1pm). You can find out more at www.citizencard.com. Must be official, the photograph must match.
Two proof of address can include: (No more than six months old)
- Utility bill
- Benefit book/letter
- Council tax/Tax Credit award
- Household bill or statement with the address on
For other forms of ID that may be acceptable please ensure you contact the prison Visits Booking line for advice.
If a visitor is unable to produce ID as above, staff may accept combinations of two or more of the following below, but must also include two proof of addresses:
- Birth/marriage certificate
- Rail or bus pass with photo
- Cheque book or credit/debit card (counts as one, do not accept as two)
- Employer’s pass or ID or student ID card not acceptable under paragraph 2
- Young person’s ‘proof of age’ card
- Trade Union or National Students’ union membership card
- Library card, if it has a signature that can be compared with the visitor’s signature
- Rent book
- Foreign identity or resident’s card (other than EC ID cards acceptable in their own right)
- Expired documents from the above lists that appear satisfactory in other ways
- ID Card from Prison Visitors Organisations
You may be refused entry if you do not have sufficient ID. This will be decided by the Visits Manager on duty. The Director has the discretion to accept any form of identification that clearly identifies the visitor in a satisfactory way.
Having had ID checked all visitors will have their photograph taken, fingerprints and hand stamped with UV ink. All adults and children over 10 years of age will have their fingerprints taken.
Booking a visit – legal/officials only
Our dedicated booking line is staffed: Monday to Friday between 8.30am-4.30pm.
Official visitors can book by phone or via email:
For non-confidential correspondence to your clients, you can take advantage of the emailaprisoner.com system. Please log on to https://www.emailaprisoner.com/ and follow the instructions.