IUC shortlisted at UK National Contact Centre Awards

The Integrated Urgent Care (IUC) team have been shortlisted in the UK Contact Centre Awards, a prestigious industry awards contest (a spin-off of ECCCSA), in two categories; Change & Innovation Team of the Year (Small) and Best Health & Well-Being Programme.

IUC Awards finalist 2022 banner
IUC Awards finalist 2022

Change & innovation

With the pandemic turning many NHS services from in-person to online, our incredible Service Design & Business Systems team are shortlisted in the Change & Innovation category for their hard at work improving our existing triage systems and custom designing new ones. Their improvements include:

Health and wellbeing

Our second finalists are the health and wellbeing team who have been working flat out over the past year to provide everyone in the IUC with the support they need, as they – in turn – support so many others. They were shortlisted for work such as:

“I am delighted that we are again in the finals for two prestigious awards that relate to our priorities of improving care and supporting our amazing people. To have such strong entries and to be up against some big brands, especially whilst continuing to respond to a pandemic, is an exciting position and I have no doubt that we will showcase our work to the judging panel and bring back recognition. We won two top accolades in 2020 and we will do our best again to bring back that recognition for you all at the awards night on 20th June 2022.”

Kevin Brown, National IUC Director