Out of Hours (OOH)
OOH services
We provide OOH services in over 45 different locations, covering a population of over 8.6 million.
We have OOH services in:
North West London:
South West London
North East Essex
Surrey
Warwickshire
Worcestershire
Coventry
Rugby
Devon
Access to our OOH services are via NHS 111 when a patient requires urgent care outside of normal working hours. Our OOH services operate between 6.30pm and 8.00am Monday to Friday, and 24 hours during weekends and bank holidays.
An OOH service follow up may involve:
- a telephone consultation
- a home visit from an advanced nurse practitioner (ANP) or doctor
- an appointment to attend the facility face to face
- a referral into an Urgent Treatment Centre (UTC).
Between 1st April 2024 – 31st March 2025 we carried out 54,389 home visits, 223, 347 face to face appointments and closed 201,869 cases with advice.
