HMP & YOI Thorn Cross

Switchboard: 01925 805100

Worried or concerned about a loved one?

Call the safer custody/prisoners’ families helpline on 0808 808 2003.

Visiting information:

Booking a visit – domestic visits (family and friends):

Visiting times:

Friday: 1:45pm to 3:45pm

Saturday: 1:45pm to 3:45pm

Sunday: 9:45am to 11.45am and 1:45pm to 3:45pm

To book a visit please call the booking line: 01925 805018

Visits can be booked between:

Monday to Friday – 8:30am to 12pm.

Domestic visitors’ identification

List A

• passports

• identity cards from an EU or European Economic Area (EEA) country
• UK photocard driving licences
• EU or EEA driving licences
• NI Electoral identity cards
• a US passport card
• a proof of age card recognised under PASS with a unique reference number (This includes the Citizen ID card)
• an armed force’s identity card
• a UK biometric residence permit (BRP)

List B

One form of ID from this list, together with list C.

• a Home Office travel document (convention travel document, stateless person’s document, one-way document or certificate of travel)-
• an older person’s bus pass
• a Freedom Pass
• a proof of age card recognised under the Proof of Age Standards Scheme (PASS) without a unique reference number (please refer to List A where a unique reference number is present)

List C

One form of ID from this list, together with list B.

• a birth or adoption certificate
• an education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate)
• a rental or purchase agreement for a residential property (signed and dated)
• a marriage or civil partnership certificate
• a bank, building society or credit union current account card (on which the claimed identity is shown.

Booking a visit – legal/officials only:

You can book a legal visit via the prisoner’s legal advisor.

Tuesdays and Thursdays: 9am to 12pm

Booking line: 01925 805018 Booking line opening times: 8:30am to 12pm Monday to Friday

The following documents are examples of acceptable forms of identification for professional visitors:

1. Members of either House of Parliament: Houses of Parliament ID card or HMG ID cards;
2. Legal advisers: Identification document from the above List A, or from Lists B and C. This must be in conjunction with either a. a headed document from their legal practice stating that they are representing the prisoner they are requesting to visit, or b. should they not yet be representing the prisoner, a headed document from their legal practice explaining the purpose of the visit
3. Police, UK Border Agency and HM Revenue & Customs officers: warrant card
4. Probation and Youth Offending Team officers: probation / YOT department ID card
5. Staff from other prisons, HQ, the Children’s & Young People’s Secure Estate, the inspectorates (including Lay Observers) or Home Office: photo security pass issued by (or on behalf of) Ministry of Justice, HMPPS, or Home Office
6. Consular officials: consular ID card
7. Other public officials: departmental or local authority pass or ID card (but must show the name of the visitor and the name of the department or local authority)
8. Social workers: social worker identification cards
9. Researchers: Security Photo pass or official letter (visits must be pre-arranged)
10. Healthcare staff: NHS photographic identification badge/card or independent sector healthcare photographic identification badge/card/

More information:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Children Heard and Seen supports children, young people and their families, who are impacted by parental imprisonment. If you would like to find out more about their services, you can contact them here: info@childrenheardandseen.co.uk.