HMP Thameside

Switchboard: 020 8317 9777

Safer Custody Helpline

If you are concerned about the safety, health or wellbeing of a prisoner, please contact us in the following ways:

Please be aware these three accounts are only accessed at irregular intervals between the hours of 8.30am-5pm Monday to Friday

Out of hours and weekends or for urgent issues please contact our main telephone number: 020 8317 9777. This will allow you to be diverted to the most suitable area to manage your query.

Email

TSI-SaferPrisons@serco.com

Visiting the prison

ALL visitors, whether they have visited before or if it is their first time visiting, must bring a photographic ID and proof of current address with them for every visit and must be able to clearly identify themselves as the person that they are claiming to be. The proof of address must match the address submitted by the prisoner when booking the visit. If you are unable to provide this or the addresses do not match then you will not be permitted to enter.

All visitors at HMP Thameside must be appropriately dressed at all times. Failure to comply will result in you being refused entry to the establishment. The following restrictions apply to all visits of all ages. This is by no means a complete list and is reviewed regularly.