HMP Leicester

Switchboard: 0116 2283000

Safer Custody Helpline

If you have any safeguarding concerns for residents in our care, please contact the Safer Custody Helpline on 0116 2283129.

Prisoners’ Families Helpline

Prisoners’ Families Helpline: 0808 808 2003 (open Monday to Friday 9am to 8pm; weekends and Bank Holidays 10am to 3pm).  

Email

Email to send an e-mail message about non-urgent wellbeing concerns to safer custody department: www.prisonersfamilies.org

For writing to prisoners via e-mail: www.emailaprisoner.com

Visiting

Booking a visit – domestic visits (family and friends):

More information: All visits information is available on the Gov.UK website

Visits Entitlements

• Enhanced IEP prisoners – maximum of 4 visits per month
• Standard IEP – maximum of 3 visits per month
• Basic IEP prisoners – 2 visits per month.

Remand Prisoners – Up to 3 per week. Remand prisoners can book on both Saturday and Sunday, but a maximum of 1 visit can be in on the PM session.

Visiting times:

• Monday: 2pm to 4pm
• Tuesday: 2pm to 4pm and 5pm to 6:30pm
• Wednesday: 5pm to 6:30pm
• Thursday: 2pm to 4pm and 5pm to 6:30pm
• Friday: No Visits
• Saturday: 9:30am to 11:30am and 2pm to 4pm
• Sunday: 9:30am to 11:30am and 2pm to 4pm
• Bank holidays: As a rule, visits will run on Bank Holidays if scheduled. Christmas Day and Boxing Day will not have visits.

Domestic visitors’ identification:

  1. List A
    • passports
    • identity cards from an EU or European Economic Area (EEA) country
    • UK photocard driving licences
    • EU or EEA driving licences
    • NI Electoral identity cards
    • a US passport card
    • a proof of age card recognised under PASS with a unique reference number (This includes the Citizen ID card)
    • an armed forces identity card
    • a UK biometric residence permit (BRP)
  2. List B
    One form of ID from this list, together with list C.
    • a Home Office travel document (convention travel document, stateless person’s document, one-way document or certificate of travel)
    • an older person’s bus pass
    • a Freedom Pass
    • a proof of age card recognised under the Proof of Age Standards Scheme (PASS) without a unique reference number (please refer to List A where a unique reference number is present)
  3. List C
    One form of ID from this list, together with list B.
    • a birth or adoption certificate
    • an education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate)
    • a rental or purchase agreement for a residential property (signed and dated)
    • a marriage or civil partnership certificate
    • a bank, building society or credit union current account card (on which the claimed identity is shown)

Booking a visit – legal/officials only: hmpleicesterlegalvisits@justice.gov.uk