HMP Eastwood park
Switchboard: 01454 382100
Safer Custody Helpline
If you have any safeguarding concerns for residents in our care, please contact the Safer Community Helpline on 01454 382 323.
Safer Custody Eastwood park email address: SaferCustody.EastwoodPark@justice.gov.uk
Prisoners’ Families Helpline
Prisoners’ Families Helpline: 0808 808 2003
Visiting
Booking a visit – domestic visits (family and friends):
You can book your visit online, by email to socialvisits.eastwoodpark@justice.gov.uk or by telephone.
Telephone booking line: 0300 303 0631
The booking lines are open:
• Monday, Wednesday and Friday: 12pm to 5pm
• Tuesday and Thursday: 9am to 5pm
Visiting times:
• Tuesday: 2pm to 3pm and 3:30pm to 4:30pm
• Wednesday: 2pm to 3p and 3:30pm to 4:30pm
• Friday: 2pm to 3pm and 3:30pm to 4:30pm
• Saturday: 2pm to 3pm and 3:30pm to 4:30pm
• Sunday:2pm to 3pm and 3:30pm to 4:30pm
Children can visit their mothers outside regular visiting hours. These visits can take place Monday to Friday, 9:30am to 11:45am, either in the visits hall or on the mother and baby unit. Prisoners can apply for these visits internally.
Entering Eastwood Park
All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.
All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.
Visitors must adhere to the prison dress code that applies, further details can be requested on your first visit.
Each adult visitor is allowed to take in a maximum of £10 in coins (notes are not allowed).
There are strict controls on what you can take into Eastwood Park. You will have to leave most of the things you have with you in a locker in the visitors’ centre or in your car – this includes pushchairs and car seats.
You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.
Call the booking line if you have any questions about visiting.
Visiting facilities
Refreshments are available to purchase during your visit. There is a children’s play area available to use.
There is a visitors centre at Eastwood Park, which includes toilet facilities. Visitors are offered a warm welcome, information and support. It is open on visiting days.
The visits room is on the ground floor and wheelchair accessible. Pushchairs are not allowed in the room. Drinks and snacks are available from the café and there is a small play area for children.
Family days
Eastwood Park run 12 family visits a year. Details on how these visits run can be found by contacting: socialvisits.eastwoodpark@hmps.gsi.gov.uk.
More information
Domestic visitors’ identification
To visit someone in Eastwood Park you must:• be on that person’s visitor list
• book your visit at least 24 hours in advance
• have the required ID with you when you go
At least one visitor must be 18 or older at every visit.
Each prisoner is allowed a maximum of 3 adult visitors per visit, plus children.
Contact Eastwood Park if you have any questions about visiting
Booking a visit – legal/officials only
Face to Face legal visiting times:
• Monday and Thursday: 2pm to 3pm and 3:30pm to 4:30pm
Booking line: 0300 303 0631 or email HMPPSvisitbooking@justice.gov.uk Monday to Friday, 9am to 6pm Find out about call charges
Video Link legal visiting times:
• Monday to Friday: 9am to 12:30pm and 2pm to 4:30pm
To book a video link legal visit, use the following functional mailbox only custody.eastwoodpark@justice.gov.uk.
Where possible give a range of dates and times and specify how long of a period you are booking the visit for.