PPG
High quality healthcare for all
High quality healthcare for all

NHS 111

 


Due to the Covid-19 (Coronavirus) crisis, we are experiencing an unprecedented volume of enquiries. Our superb teams are working tirelessly and will respond, but please be patient and supportive in light of the huge demands upon them at this time.


 

We hold the following contracts for NHS 111 services, two of which form part of integrated urgent care (IUC) contracts and therefore include an out-of-hours GP service:

  • Somerset 111
  • Bristol, North Somerset and South Gloucestershire 111
  • Gloucestershire 111
  • Outer North West London 111
  • Surrey IUC
  • Suffolk and North East Essex IUC

We are delighted to say that our Somerset, Gloucestershire and Bristol, North Somerset and South Gloucestershire services, all of which operate out of our Bristol call centre, are rated Outstanding’ by the Care Quality Commission (CQC). You can read the full CQC report here.

Patients can call 24 hours a day, 365 days a year, and calls are free from landlines and mobile phones. The NHS 111 service is staffed by a team of trained health advisors, supported by clinical advisors who are experienced nurses and paramedics.

The advisors ask patients questions using prompted questions from NHS Pathways to assess their symptoms, then give them the healthcare advice they need or direct them to the most appropriate local health service (A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre etc).

Where possible, the NHS 111 team will book the patient an appointment or transfer them directly to the people they need to speak to. If the NHS 111 advisor thinks the patient needs an ambulance, they will immediately arrange for one to be sent to them.

Recent News

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22 October 2020 | Health news

As part of Black History Month, we want to make you aware of an important issue that heavily affects the Black, Asian and Minority Ethnic (BAME) community. In the UK, there is a shortage of BAME blood donors. Just last year, fewer than 5% of blood donors came from the BAME community.

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ECCSA awards

Integrated Urgent Care shortlisted for prestigious awards following COVID-19 response

19 October 2020 | Team news

We are delighted that our Integrated Urgent Care (IUC) call centres have been shortlisted as finalists for four prestigious awards at the European Contact Centre & Customer Service Awards 2020 (ECCCSA 2020).

 Care UK Healthcare becomes Practice Plus Group

We are offering the same services, based at the same facilities, and with the same friendly faces, the only difference is our name. You may notice some changes to links and content, so please bear with us while all of the changes propagate.