High quality healthcare for all
High quality healthcare for all

NHS 111

The primary focus of our Integrated Urgent Care services is to provide patients with access to excellence, through our network of services and those provided within the system family of providers of care to patients. Our teams work closely together and we have a wide range of roles from health advisors, nurses, paramedic’s, advanced practitioners, general practitioners, reception staff, drivers, system leaders, local managers and much more.

Benefits of working in an Integrated services include; flexible working options, part time opportunities, a clear career pathway, excellent training and development, cross functional working, a wide diversity of background and skills, emphasis on employee wellbeing, excellent clinical facilities, flexible working, clinical training, clinical leadership and governance structures.

Some things we’re really proud of in IUC are; the high quality of our services, as rated by the CQC, great patient feedback and experience, a family feel to our work environment and being a forward and progressive company who have been an integral part of the IUC system since its inception.

Working for practice plus surrounds you with excellence in all that we do, a real can do attitude, a friendly and focussed team. We welcome you to the team and look forward to hearing from you.


Our Integrated Urgent Care model provides people with access to urgent health services 24 hours a day, 365 days a year.

Practice Plus Group is leading the way in the design and delivery of a new model of Integrated Urgent Care. Our new service builds upon our experience of answering 2.5million NHS 111 calls each year and delivery of our urgent care services: out of hours, urgent care centres, minor injury units, walk-in centres and general practices.

Callers to 111 will speak to one of our highly trained call handler to assess their need over the phone. Our clinical hub is made up on an experienced team of both Call Handlers and Clinical Advisors, including health advisors, nurses, pharmacists and paramedics. They can provide detailed assessment, advice on treatment options, support patients to care for themselves at home and arrange urgent care, if required.

We hold the contracts for six NHS 111 services, two of which form part of integrated urgent care (IUC) contracts and therefore include an out-of-hours GP service.

We operate from the following 111 call centres;

  • Bristol
  • Dorking
  • Southall
  • Ipswich

Within our service there are a number of opportunities to develop both clinically and non-clinically and as our service grows we are always offering support to those who want to take that next step and develop their career.

Below are just a few examples of the opportunities for development across our 111 service:

  • 111 call handler
  • 111 clinical advisor
  • Call centre supervisor
  • Call centre manager
  • Senior health advisor
  • Clinical supervisor
  • Clinical lead
  • Pathways coach/trainer

All call handlers are required to complete NHS Pathways and 111 specific training courses when you join us, in order to be a licensed operator. Training doesn’t stop there, we also support you through your role with further coaching and mentoring, as well as opportunities to develop and excel your career.

Working with 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day.

Job title Location Contract type Schedule type Closing date
Administration Manager The Junction Health Centre, London Fixed Term Contract Full Time 26 October 2020
Pharmacy Assistant HMP Lindholme, Doncaster Permanent 26 October 2020
Bank Coordinator Dorking OOH, Dorking Bank Variable Hours 27 October 2020
Bank Radiology HCA Practice Plus Group Surgical Centre, Devizes, Devizes Bank Variable Hours 29 October 2020
Sterile Services Technician Practice Plus Group Hospital, Emersons Green, Bristol Permanent Full Time 29 October 2020
Outpatients HCA Practice Plus Group Hospital, Emersons Green, Bristol Permanent Full Time 29 October 2020
Pharmacy Technician HMP Long Lartin, Evesham Permanent Full Time 29 October 2020
Administrator Practice Plus Group Diagnostics, Buckinghamshire, High Wycombe Permanent Full Time 29 October 2020
Outpatients Administrator Practice Plus Group Hospital, Emersons Green, Bristol Permanent Full Time 29 October 2020
Governance Administrator Practice Plus Group Hospital, Plymouth, Plymouth Permanent Full Time 29 October 2020
Bank Housekeeper Practice Plus Group Hospital, Barlborough, Chesterfield Bank Variable Hours 30 October 2020
Outpatient Coordinator Practice Plus Group Hospital, Shepton Mallet, Shepton Mallet Permanent Part Time 30 October 2020
Administrator HMP The Mount, Hemel Hempstead Permanent 30 October 2020
Health Care Assistant - Fixed Term Practice Plus Group Hospital, Shepton Mallet, Shepton Mallet Fixed Term Contract Full Time 30 October 2020
Mental Health Healthcare Assistant HMP YOI New Hall, Wakefield Permanent 30 October 2020
Healthcare Assistant - Outpatients Practice Plus Group Hospital, Southampton, Southampton Permanent Full Time 31 October 2020
Pharmacy Technician HMP Bure, Norwich Permanent Full Time 2 November 2020
111 Health Advisor East of England 111, Ipswich Permanent Variable Hours 2 November 2020
Healthcare Assistant HMP Warren Hill, Woodbridge Permanent Full Time 6 November 2020
Pharmacy Technician HMP Bullingdon, Bicester Permanent Full Time 8 November 2020
Patient Service Advisor / Administrator The Junction Health Centre, London Permanent 9 November 2020

Join our team

We provide excellent care to patients across the country, support to the NHS, and a great place to work.

Healthcare divisions

Our impressive range of services is also great news for your career as you can move and progress across our services and specialties.

Our locations

We are located across England from York to Plymouth. Use our locations map to find opportunities near you.

Why work for us

As a large, private company we provide job security and the chance to work with the highest quality people working in the healthcare system.

Recent News

ECCSA awards

Integrated Urgent Care shortlisted for prestigious awards following COVID-19 response

19 October 2020 | Team news

We are delighted that our Integrated Urgent Care (IUC) call centres have been shortlisted as finalists for four prestigious awards at the European Contact Centre & Customer Service Awards 2020 (ECCCSA 2020).

Nurul Ahad

Welcome Nurul Ahad, our new Medical Director

9 October 2020 | Team news

Practice Plus Group Hospital, Ilford is thrilled to announce our new Medical Director, Nurul Ahad.​ Mr Ahad, who has 25 years of medical experience, has worked at our hospital as the clinical lead since 2015.

Perfect week

Perfect Week aims to reduce waiting times

9 October 2020 | Team news

Practice Plus Group Hospital, Ilford worked with Barking, Havering & Redbridge University Hospitals NHS Trust to radically reduce orthopaedic waiting lists in the boroughs by running a Perfect Week at the end of September.

Ward manager

South West nurse joins Practice Plus Group Hospital Plymouth as Ward Manager

15 September 2020 | Team news

A nurse who has dedicated her career to caring for patients in Devon and Cornwall, has joined popular hospital Peninsula NHS Treatment Centre as Ward Manager.

 Care UK Healthcare becomes Practice Plus Group

We are offering the same services, based at the same facilities, and with the same friendly faces, the only difference is our name. You may notice some changes to links and content, so please bear with us while all of the changes propagate.