High quality healthcare for all
High quality healthcare for all

NHS 111

The primary focus of our Integrated Urgent Care services is to provide patients with access to excellence, through our network of services and those provided within the system family of providers of care to patients. Our teams work closely together and we have a wide range of roles from health advisors, nurses, paramedic’s, advanced practitioners, general practitioners, reception staff, drivers, system leaders, local managers and much more.

Benefits of working in an Integrated services include; flexible working options, part time opportunities, a clear career pathway, excellent training and development, cross functional working, a wide diversity of background and skills, emphasis on employee wellbeing, excellent clinical facilities, flexible working, clinical training, clinical leadership and governance structures.

Some things we’re really proud of in IUC are; the high quality of our services, as rated by the CQC, great patient feedback and experience, a family feel to our work environment and being a forward and progressive company who have been an integral part of the IUC system since its inception.

Working for practice plus surrounds you with excellence in all that we do, a real can do attitude, a friendly and focussed team. We welcome you to the team and look forward to hearing from you.


Our Integrated Urgent Care model provides people with access to urgent health services 24 hours a day, 365 days a year.

Practice Plus Group is leading the way in the design and delivery of a new model of Integrated Urgent Care. Our new service builds upon our experience of answering 2.5million NHS 111 calls each year and delivery of our urgent care services: out of hours, urgent care centres, minor injury units, walk-in centres and general practices.

Callers to 111 will speak to one of our highly trained call handler to assess their need over the phone. Our clinical hub is made up on an experienced team of both Call Handlers and Clinical Advisors, including health advisors, nurses, pharmacists and paramedics. They can provide detailed assessment, advice on treatment options, support patients to care for themselves at home and arrange urgent care, if required.

We hold the contracts for six NHS 111 services, two of which form part of integrated urgent care (IUC) contracts and therefore include an out-of-hours GP service.

We operate from the following 111 call centres;

  • Bristol
  • Dorking
  • Southall
  • Ipswich

Within our service there are a number of opportunities to develop both clinically and non-clinically and as our service grows we are always offering support to those who want to take that next step and develop their career.

Below are just a few examples of the opportunities for development across our 111 service:

  • 111 call handler
  • 111 clinical advisor
  • Call centre supervisor
  • Call centre manager
  • Senior health advisor
  • Clinical supervisor
  • Clinical lead
  • Pathways coach/trainer

All call handlers are required to complete NHS Pathways and 111 specific training courses when you join us, in order to be a licensed operator. Training doesn’t stop there, we also support you through your role with further coaching and mentoring, as well as opportunities to develop and excel your career.

Working with 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day.

Job title Location Contract type Schedule type Closing date
Call Handler Support - 111 East of England 111 - Practice Plus Group Fixed Term Contract Variable Hours 19 May 2021
Call Handler Support - 111 South West 111 Fixed Term Contract 9 June 2021
111 Health Advisor - Bank East of England 111 - Practice Plus Group Bank Variable Hours 19 May 2021
111 Health Advisor – Bank Contract South West 111 Bank Variable Hours 9 June 2021
Health Advisor East of England 111 - Practice Plus Group Permanent Variable Hours 14 May 2021
Health Advisor South West 111 Permanent Variable Hours 27 May 2021
Contact Support Team South West 111 Bank 13 May 2021
111 Health Advisor South East Coast 111 Permanent Variable Hours 14 May 2021
Clinical Advisor London 111 Permanent Variable Hours 14 May 2021
111 Health Advisor London 111 Permanent Variable Hours 14 May 2021
Safeguarding Hub Administrator London 111 Bank Variable Hours 16 May 2021
Clinical Advisor South West 111 Permanent Variable Hours 19 May 2021

Join our team

We provide excellent care to patients across the country, support to the NHS, and a great place to work.

Healthcare divisions

Our impressive range of services is also great news for your career as you can move and progress across our services and specialties.

Our locations

We are located across England from York to Plymouth. Use our locations map to find opportunities near you.

Why work for us

As a large, private company we provide job security and the chance to work with the highest quality people working in the healthcare system.

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