PPG
High quality healthcare for all
High quality healthcare for all

Our commitment to quality

Our commitment as a provider of healthcare has always been to best quality, best practice and best outcomes in everything we do.

Our priority is always to reflect this commitment to quality in the experience of our patients. We have long been at the forefront of the drive to improve clinical and non-clinical service standards across healthcare, championing the need for more transparent, accessible reporting.

  • We were the first provider to have all hospitals and surgical centres rated ‘Outstanding’ or ‘Good’ by the Care Quality Commission, with a landmark ‘Outstanding’ across all categories for our Shepton Mallet hospital*.
  • We deliver one of the country’s leading ophthalmology services, also rated ‘Outstanding’
  • Our Bristol call centre received the first ever overall ‘Outstanding’ rating for an NHS 111 service
  • We are the country’s largest provider of healthcare into prison environments.

It starts with the individual

Key to delivering the highest levels of quality care and service is the recruitment, training and monitoring of our teams. We recruit people with the best skills as well as a dedication to delivering the best care. We ensure they receive regular training and we frequently monitor their performance.

Constant scrutiny

We are committed to providing consistent, high quality service to local communities and regularly engage with our patients and service users to ask for their feedback.

We use this feedback to develop robust action plans to ensure we have a programme of continuous improvement. We encourage openness and the honest reporting of any issues and, in the event of any performance or service shortcomings, we ensure a full and open review is carried out and shared widely.

We not only scrutinise our own performance but are regularly reviewed and monitored by external parties, not least the Care Quality Commission. Our hospital division was the first in the country to have all services rated ‘Good’ or ‘Outstanding’ by the CQC and our Bristol call centre received the first ever ‘Outstanding’ rating in the country for a 111 service.

Leading the way

Whether we’re in the top ten of best performing hospitals for knee replacement operations or running endoscopy services that are considered among the best in the country, we don’t rest on our laurels, but continue to push the boundaries and challenge the traditions of healthcare delivery.

Download the Practice Plus Group Quality Account for 2020-2021

View our Health in Justice specific Quality Account 2020-2021

Please note Practice Plus Group rebranded from Care UK in 2020.

Download the Care UK Quality Account for 2019-2020

Download the Care UK Quality Account for 2018 – 2019

Download the Care UK Equality and Diversity Annual Report for 2018

Download the Care UK Quality Account for 2017 – 2018

Download the Care UK Quality Account for 2016 – 2017 

Download the Care UK Quality Account for 2015 – 2016

Download the Care UK Quality Account for 2014 – 2015

Download the Care UK Quality Account for 2013 – 2014

Download the Care UK Health Care Quality Account for 2013

Download the UK Specialist Hospitals Quality Account for 2013

Download the Care UK Quality Account for 2012

Download the Care UK Quality Account for 2011

Transparency in our approach

We like to be transparent. The following data is presented in accordance with our legal obligations in relation to the Gender Pay Gap Regulations. You can find the same information on https://gender-pay-gap.service.gov.uk/. Any questions about this report? Please do not hesitate to contact us.

Download the Gender Pay Gap Report for 2021 – Practice Plus Group, Hospitals Limited

Download the Gender Pay Gap Report for 2021 – Practice Plus Group, Urgent Care Limited

Download the Gender Pay Gap Report for 2021 – Practice Plus Group, Health and Rehabilitation Limited

Please note Practice Plus Group rebranded from Care UK in 2020.

Download the Gender Pay Gap Report for 2020 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2020 – Care UK Urgent Care Limited

Download the Gender Pay Gap Report for 2020 – Health and Rehabilitation Services Limited

Download the Gender Pay Gap Report for 2019 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2019 – Care UK Urgent Care Limited

Download the Gender Pay Gap Report for 2019 – Health and Rehabilitation Services Limited

Download the Gender Pay Gap Report for 2018 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2018 – Care UK Urgent Care Limited

NHS Workforce Race Equality Standard (WRES)

Implementing the Workforce Race Equality Standard (WRES) is a requirement for NHS commissioners and NHS healthcare providers including independent organisations like us. Here are our annual WRES reports. If you have any questions about these reports, do not hesitate to contact us.

Download WRES 2019/20

Download WRES 2018/19

Download WRES 2017/18

Our Modern Slavery Statement

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. Our policy below reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.

Download our Modern Slavery and and human trafficking policy statement


*Rated ‘Outstanding’ when the hospital was known as Shepton Mallet Health Partnership run by Care UK (Shepton Mallet) Limited. We’re the same people providing the same services, just with a new name.

Recent News

Nurul Ahad, medical director at Practice Plus Group

Free webinar: Arthritis of the knee

22 November 2021 | Health news

Join our live webinar with Mr Nurul Ahad on Monday 29th November, 6pm to 7pm.

Julia Waldron, head of clinical services at Practice Plus Group Ophthalmology

Head of nursing joins Practice Plus Group Ophthalmology

29 October 2021 | Team news

Nursing leader Julia Waldron has joined our Rochdale based community eye service Practice Plus Group Ophthalmology.

Louisa Shreeves, radiology manager at Practice Plus Group Hospital, Emersons Green, standing beside a CT scanner

£90,000 investment in X-ray equipment for Emersons Green hospital

28 October 2021 | Team news

The state-of-the-art X-ray equipment will improve patient waiting times and enhance the accuracy of diagnostic imaging.

A man in exercise clothing clutches his knee with both hands

How do I know I need a knee replacement?

22 October 2021 | Health news

Looking out for the early signs that you may need a knee replacement can help you on the route to a faster recovery and enable you to get back to your active everyday life.