Practice Plus Group
High quality healthcare for all
High quality healthcare for all

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Our commitment to quality

Our commitment as a provider of healthcare has always been to best quality, best practice and best outcomes in everything we do.

Our priority is always to reflect this commitment to quality in the experience of our patients. We have long been at the forefront of the drive to improve clinical and non-clinical service standards across healthcare, championing the need for more transparent, accessible reporting.

  • We were the first provider to have all hospitals and surgical centres rated ‘Outstanding’ or ‘Good’ by the Care Quality Commission (CQC), with a landmark ‘Outstanding’ across all categories for our Shepton Mallet hospital*.
  • We deliver one of the country’s leading ophthalmology services, also rated ‘Outstanding’.
  • Our Bristol call centre received the first ever overall ‘Outstanding’ rating for an NHS 111 service.
  • We are the country’s largest provider of healthcare into prison environments.

It starts with the individual

Key to delivering the highest levels of quality care and service is the recruitment, training and monitoring of our teams. We recruit people with the best skills as well as a dedication to delivering the best care. We ensure they receive regular training and we frequently monitor their performance.

Constant scrutiny

We are committed to providing consistent, high quality services to local communities and regularly engage with our patients and service users to ask for their feedback.

We use this feedback to develop robust action plans to ensure we have a programme of continuous improvement. We encourage openness and the honest reporting of any issues and, in the event of any performance or service shortcomings, we ensure a full and open review is carried out and shared widely.

We not only scrutinise our own performance, but are regularly reviewed and monitored by external parties, not least the Care Quality Commission. Our hospital division was the first in the country to have all services rated ‘Good’ or ‘Outstanding’ by the CQC and our Bristol call centre received the first ever ‘Outstanding’ rating in the country for a 111 service.

Leading the way

Whether we’re in the top ten of best performing hospitals for knee replacement operations or running endoscopy services that are considered among the best in the country, we don’t rest on our laurels, but continue to push the boundaries and challenge the traditions of healthcare delivery.

Download the Practice Plus Group Quality Account for 2021-2022

Download the Practice Plus Group Quality Account for 2020-2021

View our Health in Justice specific Quality Account 2020-2021

Please note Practice Plus Group rebranded from Care UK in 2020.

Download the Care UK Quality Account for 2019-2020

Download the Care UK Quality Account for 2018 – 2019

Download the Care UK Equality and Diversity Annual Report for 2018

Download the Care UK Quality Account for 2017 – 2018

Download the Care UK Quality Account for 2016 – 2017 

Download the Care UK Quality Account for 2015 – 2016

Download the Care UK Quality Account for 2014 – 2015

Download the Care UK Quality Account for 2013 – 2014

Download the Care UK Health Care Quality Account for 2013

Download the UK Specialist Hospitals Quality Account for 2013

Download the Care UK Quality Account for 2012

Download the Care UK Quality Account for 2011

Transparency in our approach

We like to be transparent. The following data is presented in accordance with our legal obligations in relation to the Gender Pay Gap Regulations. You can find the same information on the gender pay gap service. Any questions about this report? Please do not hesitate to contact us.

Download the Gender Pay Gap Report for 2022 – Practice Plus Group, Hospitals Limited

Download the Gender Pay Gap Report for 2022 – Practice Plus Group, Urgent Care Limited

Download the Gender Pay Gap Report for 2022 – Practice Plus Group, Health and Rehabilitation Limited

Download the Gender Pay Gap Report for 2021 – Practice Plus Group, Hospitals Limited

Download the Gender Pay Gap Report for 2021 – Practice Plus Group, Urgent Care Limited

Download the Gender Pay Gap Report for 2021 – Practice Plus Group, Health and Rehabilitation Limited

Please note Practice Plus Group rebranded from Care UK in 2020.

Download the Gender Pay Gap Report for 2020 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2020 – Care UK Urgent Care Limited

Download the Gender Pay Gap Report for 2020 – Health and Rehabilitation Services Limited

Download the Gender Pay Gap Report for 2019 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2019 – Care UK Urgent Care Limited

Download the Gender Pay Gap Report for 2019 – Health and Rehabilitation Services Limited

Download the Gender Pay Gap Report for 2018 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2018 – Care UK Urgent Care Limited

NHS Workforce Race Equality Standard (WRES)

Implementing the Workforce Race Equality Standard (WRES) is a requirement for NHS commissioners and NHS healthcare providers including independent organisations like us. Here are our annual WRES reports. If you have any questions about these reports, do not hesitate to contact us.

Download WRES 2019/20

Download WRES 2018/19

Download WRES 2017/18

Our Modern Slavery Statement

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. Our policy below reflects our commitment to acting ethically and with integrity in all of our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.

Download our Modern Slavery and and human trafficking policy statement


*Rated ‘Outstanding’ when the hospital was known as Shepton Mallet Health Partnership run by Care UK (Shepton Mallet) Limited. We’re the same people providing the same services, just with a new name.

News, blogs & events

Physio helps knee replacement patient walk using a zimmer frame

Your guide to knee replacement surgery timings

23 September 2022 | Health news

Get prepared for knee surgery with our guide to knee replacement timings. From how long it takes to the recovery period, discover the treatment in numbers.

Eye doctor studies a patient using screen

What does vision look like with cataracts?

22 September 2022 | Health news

Join us as we take a look at the symptoms of cataracts, the impact they can have, and how your vision could be affected by the condition.

Optometrist leans against eye chart

Interview with an optometrist

20 September 2022 | Health news

For National Eye Health Week, we sat down with Practice Plus Group optometrist Jayne Owen to talk eye health, optician loyalty, and the Commonwealth Games.

Knee doctor studies x-ray with patient

How much does a knee replacement cost?

14 September 2022 | Health news

If you’re considering knee surgery, you’ll need to take into account the surgery costs and considers how valuable it could be to you.