PPG
High quality healthcare for all
High quality healthcare for all

Our commitment to quality

Our commitment as a provider of healthcare has always been to best quality, best practice and best outcomes in everything we do.

Our priority is always to reflect this commitment to quality in the experience of our patients. We have long been at the forefront of the drive to improve clinical and non-clinical service standards across healthcare, championing the need for more transparent, accessible reporting.

  • We were the first provider to have all hospitals and surgical centres rated ‘Outstanding’ or ‘Good’ by the Care Quality Commission, with a landmark ‘Outstanding’ across all categories for our Shepton Mallet hospital
  • We deliver one of the country’s leading ophthalmology services, also rated ‘Outstanding’
  • Our Bristol call centre received the first ever overall ‘Outstanding’ rating for an NHS 111 service
  • We are the country’s largest provider of healthcare into prison environments

It starts with the individual

Key to delivering the highest levels of quality care and service is the recruitment, training and monitoring of our teams. We recruit people with the best skills as well as a dedication to delivering the best care. We ensure they receive regular training and we frequently monitor their performance.

Constant scrutiny

We are committed to providing consistent, high quality service to local communities and regularly engage with our patients and service users to ask for their feedback.

We use this feedback to develop robust action plans to ensure we have a programme of continuous improvement. We encourage openness and the honest reporting of any issues and, in the event of any performance or service shortcomings, we ensure a full and open review is carried out and shared widely.

We not only scrutinise our own performance but are regularly reviewed and monitored by external parties, not least the Care Quality Commission. Our hospital division was the first in the country to have all services rated ‘Good’ or ‘Outstanding’ by the CQC and our Bristol call centre received the first ever ‘Outstanding’ rating in the country for a 111 service.

Leading the way

Whether we’re in the top ten of best performing hospitals for knee replacement operations or running endoscopy services that are considered among the best in the country, we don’t rest on our laurels, but continue to push the boundaries and challenge the traditions of healthcare delivery.

Please note Practice Plus Group rebranded from Care UK in 2020.

Download the Care UK Quality Account for 2018 – 2019

Download the Care UK Equality and Diversity Annual Report for 2018

Download the Care UK Quality Account for 2017 – 2018

Download the Care UK Quality Account for 2016 – 2017 

Download the Care UK Quality Account for 2015 – 2016

Download the Care UK Quality Account for 2014 – 2015

Download the Care UK Quality Account for 2013 – 2014

Download the Care UK Health Care Quality Account for 2013

Download the UK Specialist Hospitals Quality Account for 2013

Download the Care UK Quality Account for 2012

Download the Care UK Quality Account for 2011

Transparency in our approach

We like to be transparent. The following data is presented in accordance with our legal obligations in relation to the Gender Pay Gap Regulations. You can find the same information on https://gender-pay-gap.service.gov.uk/. Any questions about this report? Please do not hesitate to contact us.

Please note Practice Plus Group rebranded from Care UK in 2020.

Download the Gender Pay Gap Report for 2020 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2020 – Care UK Urgent Care Limited

Download the Gender Pay Gap Report for 2020 – Health and Rehabilitation Services Limited

Download the Gender Pay Gap Report for 2019 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2019 – Care UK Urgent Care Limited

Download the Gender Pay Gap Report for 2019 – Health and Rehabilitation Services Limited

Download the Gender Pay Gap Report for 2018 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2018 – Care UK Urgent Care Limited

Our Modern Slavery Statement

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. Our policy below reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.

Download our Modern Slavery and and human trafficking policy statement

Recent News

BAME Blood donors

Why we need more BAME blood donors

22 October 2020 | Health news

As part of Black History Month, we want to make you aware of an important issue that heavily affects the Black, Asian and Minority Ethnic (BAME) community. In the UK, there is a shortage of BAME blood donors. Just last year, fewer than 5% of blood donors came from the BAME community.

Juliat Burns

Don’t be tempted to ignore sudden eye problems

22 October 2020 | Health news

Seeing your optician as soon as a problem arises can lead to a speedy referral to a consultant and that can save your sight.

Nurul Ahad

National Osteoporosis Day

20 October 2020 | Health news

Nurul Ahad, Practice Plus Group’s Head of Orthopaedics, explained: “Fragile bones are more likely to break, and unfortunately hardworking bones in your wrist, hip and spine are particularly vulnerable.”

ECCSA awards

Integrated Urgent Care shortlisted for prestigious awards following COVID-19 response

19 October 2020 | Team news

We are delighted that our Integrated Urgent Care (IUC) call centres have been shortlisted as finalists for four prestigious awards at the European Contact Centre & Customer Service Awards 2020 (ECCCSA 2020).

 Care UK Healthcare becomes Practice Plus Group

We are offering the same services, based at the same facilities, and with the same friendly faces, the only difference is our name. You may notice some changes to links and content, so please bear with us while all of the changes propagate.