Practice Plus Group
High quality healthcare for all
High quality healthcare for all

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Our commitment to quality

Our commitment as a provider of healthcare has always been to best quality, best practice and best outcomes in everything we do.

Our priority is always to reflect this commitment to quality in the experience of our patients. We have long been at the forefront of the drive to improve clinical and non-clinical service standards across healthcare, championing the need for more transparent, accessible reporting.

  • We were the first provider to have all hospitals and surgical centres rated ‘Outstanding’ or ‘Good’ by the Care Quality Commission (CQC), with a landmark ‘Outstanding’ across all categories for our Shepton Mallet hospital*.
  • We deliver one of the country’s leading ophthalmology services, also rated ‘Outstanding’.
  • Our Bristol call centre received the first ever overall ‘Outstanding’ rating for an NHS 111 service.
  • We are the country’s largest provider of healthcare into prison environments.

It starts with the individual

Key to delivering the highest levels of quality care and service is the recruitment, training and monitoring of our teams. We recruit people with the best skills as well as a dedication to delivering the best care. We ensure they receive regular training and we frequently monitor their performance.

Constant scrutiny

We are committed to providing consistent, high quality services to local communities and regularly engage with our patients and service users to ask for their feedback.

We use this feedback to develop robust action plans to ensure we have a programme of continuous improvement. We encourage openness and the honest reporting of any issues and, in the event of any performance or service shortcomings, we ensure a full and open review is carried out and shared widely.

Care Quality Commission (CQC)

We not only scrutinise our own performance, but are regularly reviewed and monitored by external parties, not least the CQC. CQC is the independent regulator of health and adult social care in England. CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

CQC monitor, inspect and regulate services. Their findings are published, including performance ratings, to help people choose care.

Our hospital division was the first in the country to have all services rated ‘Good’ or ‘Outstanding’ by the CQC and our Bristol call centre received the first ever ‘Outstanding’ rating in the country for a 111 service.

Medical Practitioners Assurance Framework (MPAF)

The MPAF has been developed to improve consistency around effective clinical governance for medical practitioners across the independent sector.

CQC uses the MPAF’s principles in assessing how well-led an independent service is, with the framework a requirement of the NHS’ 2022/23 Standard Contract, which all independent sector providers of NHS-funded care must adhere to.

The framework was pioneered by Sir Bruce Keogh former National NHS Medical Director, with expert input from a balance of Independent Health Providers Network (IHPN) members and key external stakeholders, including the Patients Association, General Medical Council, Care Quality Commission (CQC), Department of Health and Social Care, NHS England/Improvement and Royal Colleges.

The MPAF contains key principles to strengthen and build upon the medical governance systems already in place in the independent sector. It sets out expected practice in a number of key areas. The MPAF is designed to align with existing legal and regulatory frameworks and work towards better implementation.

Leading the way in quality

Whether we’re in the top ten of best performing hospitals for knee replacement operations or running endoscopy services that are considered among the best in the country, we don’t rest on our laurels, but continue to push the boundaries and challenge the traditions of healthcare delivery.

Download the Practice Plus Group Quality Account for 2021-2022

Download the Practice Plus Group Quality Account for 2020-2021

View our Health in Justice specific Quality Account 2020-2021

Please note Practice Plus Group rebranded from Care UK in 2020.

Download the Care UK Quality Account for 2019-2020

Download the Care UK Quality Account for 2018 – 2019

Download the Care UK Equality and Diversity Annual Report for 2018

Download the Care UK Quality Account for 2017 – 2018

Download the Care UK Quality Account for 2016 – 2017 

Download the Care UK Quality Account for 2015 – 2016

Download the Care UK Quality Account for 2014 – 2015

Download the Care UK Quality Account for 2013 – 2014

Download the Care UK Health Care Quality Account for 2013

Download the UK Specialist Hospitals Quality Account for 2013

Download the Care UK Quality Account for 2012

Download the Care UK Quality Account for 2011

Transparency in our approach

We like to be transparent. The following data is presented in accordance with our legal obligations in relation to the Gender Pay Gap Regulations. You can find the same information on the gender pay gap service. Any questions about this report? Please do not hesitate to contact us.

Download the Gender Pay Gap Report for 2022 – Practice Plus Group, Hospitals Limited

Download the Gender Pay Gap Report for 2022 – Practice Plus Group, Urgent Care Limited

Download the Gender Pay Gap Report for 2022 – Practice Plus Group, Health and Rehabilitation Limited

Download the Gender Pay Gap Report for 2021 – Practice Plus Group, Hospitals Limited

Download the Gender Pay Gap Report for 2021 – Practice Plus Group, Urgent Care Limited

Download the Gender Pay Gap Report for 2021 – Practice Plus Group, Health and Rehabilitation Limited

Please note Practice Plus Group rebranded from Care UK in 2020.

Download the Gender Pay Gap Report for 2020 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2020 – Care UK Urgent Care Limited

Download the Gender Pay Gap Report for 2020 – Health and Rehabilitation Services Limited

Download the Gender Pay Gap Report for 2019 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2019 – Care UK Urgent Care Limited

Download the Gender Pay Gap Report for 2019 – Health and Rehabilitation Services Limited

Download the Gender Pay Gap Report for 2018 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2018 – Care UK Urgent Care Limited

NHS Workforce Race Equality Standard (WRES)

Implementing the Workforce Race Equality Standard (WRES) is a requirement for NHS commissioners and NHS healthcare providers including independent organisations like us. Here are our annual WRES reports. If you have any questions about these reports, do not hesitate to contact us.

Download WRES 2019/20

Download WRES 2018/19

Download WRES 2017/18

Our Modern Slavery Statement

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. Our policy below reflects our commitment to acting ethically and with integrity in all of our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.

Download our Modern Slavery and and human trafficking policy statement


*Rated ‘Outstanding’ when the hospital was known as Shepton Mallet Health Partnership run by Care UK (Shepton Mallet) Limited. We’re the same people providing the same services, just with a new name.

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