We assess, diagnose and treat more than one million patients every year. In 2011 our hospitals ranked highest in an independent national rating of the best performing hospitals for both knee replacement and hip replacement operations, and we were the first provider to achieve a clean sweep of ‘Good’ and ‘Outstanding’ CQC ratings for all secondary care services. Our Bristol 111 call centre was also the first in the country to be rated ‘Outstanding’ by the Care Quality Commission.
Whatever type of care or treatment you and your family need, we have the professionals and the facilities to give you the very best support, when and where you need it.
Working alongside the NHS
At Practice Plus Group we have a proud history of working closely with the NHS to deliver high quality healthcare services, reducing waiting times and giving the patient a greater level of choice.
Unrivalled experience
We are the UK’s largest independent provider of NHS services, playing a key part in ensuring free and fair access to healthcare for everyone.
Practice Plus Group currently delivers more than 70 dedicated NHS services throughout the UK
Our teams treat more than a million patients every year, meeting a wide range of healthcare needs
We use the same governance and accountability procedures as the NHS, so we can be measured by the same standards of success.
The main benefit of our partnership with the NHS is a better service for patients. Working with a range of partners enables the NHS to ensure that patients are treated quickly and professionally in a location and at a time of their choosing. Together we can focus on improving the quality of service delivery, reducing waiting times and ensuring positive treatment outcomes for everyone.
Our hospitals don’t deal with emergency cases and specialise in a select range of treatment; this means that the NHS patients who use our services know they will get the treatment that they were expecting, on the day they were expecting it
We use our ability to be agile and innovate to help the NHS introduce new ideas and ways of working; we’re always coming up with plans for improving the value we deliver to our NHS partners and the experience we give our patients.
Went here as a nervous patient. From the moment I arrived I was made to feel welcome and looked after extremely well. Practice Plus Group staff are just amazing and caring.
by M K
Above and beyond
Big shout out to Practice Plus Group Plymouth who went above and beyond to make my day case visit today as comfortable as possible, from the day case nurses to all the theatre staff. Special mention to Carly, Cathy, Amy and Elaine(?) nothing was too much trouble!
by Sue Bentley, Twitter
Hip replacement, Plymouth – excellent
My Brother, Andrew has just had a left hip replacement. From start through to the discharge I have to say has been excellent. Such a calm atmosphere, friendly and helpful staff, it makes a huge difference at a very stressful time. Our grateful thanks to everyone.
by Paul Lower, Google
Knee replacement, Ilford – I couldn’t praise this unit enough
I had a full knee replacement on Tuesday and I couldn’t praise this unit enough. The nurses and catering staff were very friendly. The nurses also explained everything that was going to happen with my operation and answered any of my concerns. The doctor and anaesthetist also explained to me all about what they were going to do and checked that I was happy before they proceeded. After my operation the nurses were there to help with all my needs. This unit is covid/disease secure so no visitors are allowed but you can take in your mobile phone or tablet and the Wi-Fi is free.
by Beverly Ransom, Google
Cataract surgery, Devizes – thank you for the great care
Thank you to all the team at Devizes for the great care they gave my dad when he came in for his cataract operation in March. The team were all very caring and efficient looking after him very well. Thanks for the many follow-up phone calls by the team making sure he was followed up by his GP on his return home. Thanks again.
by Alison Packer, Google
Hernia surgery, Portsmouth – very impressed
Very impressed by this team. All appointments ran to time and all staff empathetic, skilful, kind and friendly. Thank you for all the team at [Practice Plus Group Surgical Centre, St Mary’s Portsmouth] who dealt with my hernia surgery yesterday, it was a pleasure to meet you all. Great sense of team work and moral, and all communication and managing of expectations was top notch.
by Jon “Jev” Ev, Google
Cataract surgery, Gillingham – friendly, caring and professional
Attended for cataract surgery and cannot fault the care I received from every single member of staff. Following a warm and friendly welcome at reception, pre surgery checks were carried out in a friendly, caring and professional manner with everything clearly explained – this carried through to the actual procedure where theatre staff were so kind and reassuring.
by Yvonne Akrill, Google
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Wellsoon self-pay surgery
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